Archive for October 2013

Top 10 Considerations for 2014 Budgeting in Check Processing

As we end another year of relatively stable check volumes in the financial industry, there are a number of cost-effective alternatives with excellent and proven return on investment which should be strong considerations for your 2014 budget. Although there is a decline in check volumes, it’s a stable decline, which implies predictability and less risk. Also, as product adoption curves of distributed capture points increase, a financial institution can better plan for significant improvements for each workflow.

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Who’s Winning in this New Era of Healthcare Revenue Cycle Management? Consultants…

According to a new survey by Black Book, the consulting business is booming in healthcare revenue cycle management; and rightly so! Challenges that executives cited for updating RCM projects include: 77 percent have not begun a strategic plan for transforming RCM solutions for known deadlines because of lack of internal experts to do so and 80 percent of CIOs said they do not have the IT staff in-house to transform RCM end-to-end.

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Tellers Who Become Sellers Must Be Stellar

A recent article in Banking Strategies, The Strategic Implications of Tellers Selling, dissects the concept of traditional tellers evolving into sales people at the branch for walk-in clients. When presented in an orderly manner, the concept brings a fresh feel to the irony of the bank branch; leverage branch resources to drive revenue and increase transaction processing efficiency while branch volume declines. Tellers selling financial services can provide a great opportunity, but there is the possibility of “heartburn” for customer experience.

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