“I just wait for the letter from the collection agency — then I know I should pay.”

February 16, 2018 / 0 Comments

David Krause, Vice President of the Business Improvement Group at Anthem, knows the medical billing system in America is broken because he’s heard variations of the following too many times: “I just wait for the letter from the collection agency — then I know I should pay.” Consumers don’t get the care they need, rises…

Read More

Digital, Branch and Call Center Metrics; Are We Making Progress?

January 31, 2018 / 0 Comments

Cornerstone Advisors recently released their 2017 Cornerstone Performance Report for Banks. On the heels of this report, Gonzo Banker website offers their insight into how banks’ operational performance has changed over the past 10 years based on the information contained in the report. There’s a long list of metrics that have changed dramatically, but they narrowed it to 10…

Read More

FED Study Shows Underutilized Mobile Capabilities, RDC Stays Strong

January 23, 2018 / 0 Comments

The Financial Brand web site summary of mobile banking report show a disappointing rate of mobile payment and payment adoption among consumers. Consumer enrollment in mobile banking services is growing as more individuals rely on their mobile phones for access to financial services. While growing, the total enrollment and usage percentages for most organizations still falls…

Read More

The Reappearing Check: Maintaining the Magic in 2018

January 4, 2018 / 0 Comments

An interesting new white paper from Digital Check explores the expected demise of paper checks – – and how, as if by magic, the “expected” suddenly did not occur. We all know the drill: 50 billion checks written in the 90s; 20 billion checks written in 2013 – – – do the math, and at…

Read More

Will Santa Claus Take Cryptocurrency?

December 27, 2017 / 0 Comments

It was only a few weeks ago that we reported that Bitcoin is trading on Wall Street in the futures market, and all of the persons who’d jumped on that train early were being hailed as forward-thinking geniuses. In a bit of an anti-holiday spirit message (well – they mention Santa at one point), Huffington Post…

Read More

Mobile Remote Capture Race – Who’s Winning?

December 19, 2017 / 0 Comments

One of the reasons check volume has stabilized is due to the marriage of the “tech evolution in check capture” and old-school paper…made possible by remote capture apps that are offered by nearly every major bank. The 2016 Mobile Deposit Benchmark Report, released Sept. 14 and put together by Futurion, a fintech and digital commerce research…

Read More

Faster Payments May Not Be Fast Enough…To Market

December 13, 2017 / 0 Comments

They are called the Faster Payments Task Force. They’ve chronicled 252 meetings and teleconferences, 19 surveys and votes, and 120,000 estimated hours of work, the chronological equivalent of 13.7 years. The output is two impressive strategic reports totaling 126 pages, part one released a year ago this month, part two in July. And in retrospect, that…

Read More

Out of the Trenches in the Battle Over Bank Customer Data

November 14, 2017 / 0 Comments

Fintechs and banks have been at odds with one another over customer information since the first moment that someone somewhere decided “fintech” was an actual word. American Banker reports that the icy relationship may be thawing. Fintechs have been arguing that they need to access bank customer account data to provide a variety of services,…

Read More

Video – Highlights from Money20/20…Payment Innovation Is Everywhere

November 7, 2017 / 0 Comments

The Money20/20 conference this year in Las Vegas gathered an astounding array of speakers for what is called “The World’s Largest Payments & Financial Services Innovation Event.” Artificial intelligence, online commerce, robotics, even materials handling – – the spectrum of topics covered was enormous. In case you missed the conference (or if you attended but,…

Read More

Faster B2B Payments: Don’t Overestimate the Challenge

October 31, 2017 / 0 Comments

While I was at Money20/20, there was a session called “B2B Payments: Investment is Heating Up & Paper Checks are Under Fire!” The session included 5 industry payment experts who were primarily taking pro-check positions. One of the startling observations which I heard was that they had little empirical evidence substantiating a significant business case…

Read More