Customer Acquisition

The “New” Amazon Cloud? Old News to Banks

It’s no surprise, as reported in The Wall Street Journal, and discussed in Fortune magazine, that Amazon Web Services (AWS) has been pitching its public cloud services to banks. Amazon has spent the last 4-5 years trying to get security-conscious industries comfortable with the idea of using its shared computing and storage infrastructure. But are banks new…

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Want More Payment Data? How About 2243?

The PYMNTS-Ingo Money Disbursement Satisfaction Index™ is an impressive research document summarizing payments. If you’re a banker, product manager, solution provider, or anyone interested in payments, the 2,243 data points might interest you! There is certainly an anti-check tone to the initial sections, but overall the data is very interesting. Check out pages 8-21 for a…

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“My eyes popped out of my head”; Checks Still Have Life

Brad Kvederis, marketing and research manager at Digital Check Corp., a Northbrook, Ill.-based marketer of check-scanning equipment, makes it his business to keep tabs on trends in overall check volume. He tells Digital Transactions News that he was “surprised” by the longevity checks have in spite of so many predictions of their demise: Kvederis points to a succession…

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Want to Improve Online Banking? Add These Features!

The adoption of online banking, now incorporating mobile, has become a staple for the industry over the past couple of years. However, the online experience can vary greatly based on what features are offered from each financial institution. One area which has not received its share of improvements are value-added features for check-type payments. The…

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Another Milestone: ATM’s Reach the Half-Million Mark

A new analysis of industry data by the ATM Industry Association (ATMIA) reveals that there are now between 475,000 and 500,000 ATMs operating out there in the U.S. market. This achievement comes after years of what can be characterized as fairly stagnant growth (attributable to a struggling economy, Windows updates, and a complex EMV migration, among…

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Financial Industry Tech – Think LONG Term

The story of Eastman Kodak’s fate is often used to illustrate the danger of late adoption of new technology. Even venerable and ostensibly rock-solid entities can find themselves marginalized and, ultimately, pushed out the picture (so to speak) if they don’t keep up with emerging tech. An article in the Harvard Business Review uses the…

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How Banks Can Embrace Technology Through “Fintegration”: Podcast Summary

Here’s a terrific podcast interview via BAI Banking Strategies that you should listen to during your commute. In it, Andres Wolberg-Stok, Citi FinTech’s global head of policy, talks about best practices and approaches to incorporating financial tech – FinTech – in financial organizations. An important point Wolberg-Stok makes early in the conversation is the fact that,…

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People Twice as Likely to Trust a Robot to Perform Heart Surgery Than Open a Bank Account for Them

Artificial Intelligence, chatbots and robo-advisors are coming. Here’s an interesting example of how perceptions can yield crazy statistical results. A “Trust in Technology” report published by HSBC found that consumers are leery of allowing chatbots and robo-advisors to help them open a savings account or provide mortgage advice – – but they would trust them more for heart surgery! In an article…

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Switching Banks is in Fashion Again for the Small Biz

The American Banker podcast is a pleasant way to spend your commute. Their latest segment features a conversation from our business partners FIS, Doug Brown, senior vice president. He examines a recent survey that shows 14% of small and medium-size businesses switched banks last year and 18% are considering switching this year. “Business owners gravitate toward things that make…

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Mobile RDC: Banks Driving Volume, Managing Risks

Mobile check deposit rolled out almost five years ago, and at that time it was used mainly by tech-savvy leading-edge early adopters. The “mainstream” bank customer, however, felt intimidated by the tech, or was discouraged by the limits set on deposits. Undaunted, BBVA Compass aggressively addressed theses concerns over the past year. The bank increased its check amount limits,…

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