The Real Reason Branch Traffic is Declining… Speed

December 5, 2013 / 0 Comments

I recently interviewed our Senior Integration Support Engineer, Boaz Ron, related to how he felt about going into a branch. His thoughts were the following: if I can get a deposit done through my phone, computer or ATM in under 20 seconds, why does a teller take longer? An ATM can dispense cash faster than tellers and there is always some old slow guy holding up the line.

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Congratulations to FinTECH 100 Business Partners and Clients

November 6, 2013 / 0 Comments

FinTECH’s annual top 100 companies in financial technology is comprised of a dynamic list of both public and private companies generating tremendous revenues in the financial industry, both in the US and globally. The interesting distribution of these companies illustrates the revenue power of the top companies.

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The Cloud is Loud for Financial/Healthcare Payments

September 4, 2013 / 0 Comments

A recent Gartner report highlighted “5 Cloud Trends in 2013 and Beyond”. Have you ever heard of how cloud computing aims to create “Webscale” systems, which are large configurations that have this ability to expand and contract as needed? They can be configured quickly, and yet go away quickly too. No longer are “large scale projects” a problem in a cloud hosted environment. A good example in healthcare payments would be a project to convert a large back-log of explanation of benefits forms. In this project, a large virtual cloud could be created with high capacity for a few days…then it goes away.

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Thinking Through Teller Image Capture

February 27, 2013 / 0 Comments

Check processing has always been considered a critical departmental activity which could impact customer service and the branch operations, but indirectly. With today’s popularity of teller image capture, check processing at the teller line has a much wider range of considerations. Teller image capture moves the entire capture and balance process to the front counter. The strategic implication of this move is more than just financial savings. Think about the impact it has on the customer “experience”, the employee environment in the branch, risk mitigation and work process improvement. Each category has a life of its own with many considerations.

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Convenience – Is it Driving Banking Innovation?

January 21, 2013 / 0 Comments

According to Michael Porter, a Harvard business professor and strategy guru, a company’s long-term survival dictates that a business strategy be chosen. Three primary strategies for consideration include: dominating a specialized market, providing consumers with the lowest cost for products and/or services and differentiating services and/or products.

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Happy New Year from Orbograph

January 4, 2013 / 0 Comments

We entered into 2012 with many uncertainties. There was the economy, the fiscal cliff, the possible end of the world, the election and a questionable mortgage market. Frightening when you think about it! 2012 was dubbed the “Year of the Dragon”, and we could certainly see that many lived in fear of the dragon and the possible outcomes which could result. Looking into the Orbograph crystal ball for 2013, the outlook appears very strong! We’ve averted the fiscal cliff, financial institutions are starting to make money again and innovative products and services in banking and healthcare payments are catching on in the market.

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Weighing Pros and Cons of 3rd Party Billers in the Revenue Cycle

December 21, 2012 / 0 Comments

Third-party medical billing companies employ nearly 20,000 people nationwide and process more than 17 million claims per month, representing more than $18 billion per year, according to statistics provided by the Healthcare Billing & Management Association (HBMA), a trade association representing third-party medical billers.

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Living on the Edge? Staffing with Part-timers on the Teller Line and in Operations

October 22, 2012 / 0 Comments

The article “Improving Branch Productivity with Part-time Tellers” on BAI Banking Strategies reinforces an idealistic concept which all businesses have regarding staffing, particularly in today’s economy; keep FTE (Full Time Equivalents) costs low!  The concept of employing part-timers not only supports the strategic goals of an organization to remain competitive in the marketplace, but also…

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Technology Message from Our CTO

July 17, 2012 / 0 Comments

I must state that innovation in check processing is alive and well! With all the press regarding declining volumes, “checks going away” and industry consolidation, we see a very strong interest from our customer base for the following…

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Greetings to the OrboNation!

July 12, 2012 / 0 Comments

What is the OrboNation? The OrboNation is a virtual gathering of payment processing and healthcare professionals who share an interest in industry advancements in…

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