IOFM Payments Summit Delivers Futuristic Agenda

June 5, 2014 / 0 Comments

The IOFM Payments Summit (www.iofm.com) examined the opportunities, challenges and business drivers for emerging payments automation technologies and processes. Billers and banks need strategies for managing multiple payment channels and transitioning remittance and lockbox operations from paper checks to multi-channel electronic payments inputs. The beauty of this show was in its diversity of thought leadership and vision for the future.

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RemoteDepositCapture.com Initiates Research on Mobile RDC Risk

March 7, 2014 / 0 Comments

With all of the excitement of Mobile RDC, the industry has yet to experience significant losses… at least those which have leaked to the public. Orbograph commends RemoteDepositCapture.com for initiating a study in this area to help identify and quantify the risk in Mobile RDC; at least anecdotally. Business-focused RDC solutions have been very beneficial for the banking industry. Not only has the value been there for businesses, but the losses have been minor across the industry.

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If you Missed Valentine's Day, Don't Bother with Flowers

February 17, 2014 / 0 Comments

I know this is a few days late, but CrossCheck’s recent post titled, “Valentine’s Day Payment Processing Equals Sweet Business”, has got to be the cutest blog post I’ve ever read. Perhaps men can reflect on how we treated our “sweeties” on Valentine’s Day and compare it to the industry numbers… kind of like comparing to benchmark studies! For example, “60.3% of men will buy flowers, but only 36.9% of women even want them!” Ouch! Good thing I didn’t buy flowers this year!

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Registration Now Open for the Orbograph Virtual Client Conference

February 7, 2014 / 0 Comments

Scheduled for February 19th and 21st from 1-3 PM EST, our first ever Virtual Client Conference is an event not to be missed! We have taken our Client Conference virtual this year in an effort to make the event easier to attend for busy payments professionals. On both days, we’ve planned two “hours of power” to explore new innovations, industry topics as well as case studies. Day one, on February 19th will focus on check processing topics and day two on the 21st will highlight topics regarding automation solutions in healthcare payments.

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The Real Reason Branch Traffic is Declining… Speed

December 5, 2013 / 0 Comments

I recently interviewed our Senior Integration Support Engineer, Boaz Ron, related to how he felt about going into a branch. His thoughts were the following: if I can get a deposit done through my phone, computer or ATM in under 20 seconds, why does a teller take longer? An ATM can dispense cash faster than tellers and there is always some old slow guy holding up the line.

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Retail Innovations Can Be a Little Creepy

November 20, 2013 / 0 Comments

There is a paradox in branch capacity planning right now. Retail wants more revenue, but branch transaction volumes have declined nearly 35%, according to a FMSI 2013 Teller Line Study, due to additional online products and RDC offerings; which mean less walk-in traffic. In response, technologists are trying to innovate the branch experience, while bringing a more personalized and sales-oriented encounter. In some respects, the branch is becoming less relevant, except when the customer “needs” to solve a problem and they want interaction.

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Congratulations to FinTECH 100 Business Partners and Clients

November 6, 2013 / 0 Comments

FinTECH’s annual top 100 companies in financial technology is comprised of a dynamic list of both public and private companies generating tremendous revenues in the financial industry, both in the US and globally. The interesting distribution of these companies illustrates the revenue power of the top companies.

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Top 10 Considerations for 2014 Budgeting in Check Processing

October 28, 2013 / 0 Comments

As we end another year of relatively stable check volumes in the financial industry, there are a number of cost-effective alternatives with excellent and proven return on investment which should be strong considerations for your 2014 budget. Although there is a decline in check volumes, it’s a stable decline, which implies predictability and less risk. Also, as product adoption curves of distributed capture points increase, a financial institution can better plan for significant improvements for each workflow.

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Tellers Who Become Sellers Must Be Stellar

October 15, 2013 / 0 Comments

A recent article in Banking Strategies, The Strategic Implications of Tellers Selling, dissects the concept of traditional tellers evolving into sales people at the branch for walk-in clients. When presented in an orderly manner, the concept brings a fresh feel to the irony of the bank branch; leverage branch resources to drive revenue and increase transaction processing efficiency while branch volume declines. Tellers selling financial services can provide a great opportunity, but there is the possibility of “heartburn” for customer experience.

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OrboNation Connections 2.0

August 13, 2013 / 0 Comments

Welcome to the next phase of the OrboNation Connections blog! If you have visited our blog at any point since its launch last summer, you may have noticed a couple of challenges in finding the information that you were looking for. With the redesign of our blog, we hope to address some of those challenges by providing expanded communication opportunities, better navigation and more educational resources for financial and healthcare professionals as well as an improved visual design.

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