News & Events

News & Events

Stay up-to-date with the latest industry news, trends and events.

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Newsflash: 90 Percent Jump in Uncollectable Denials in Just 6 Years

It looks like 2018 is going to be the year of denials and that’s exactly as foreboding as it sounds. Becker’s article based on the Advisory Board’s survey revealed that denials written-off as uncollectable, costs the average 350-bed hospital $3.5 million annually; a whopping 90 percent jump from just six years prior. Compounding this challenge…
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7 Strategies to Prevent Claims Denials

We operate in an already complicated reimbursements environment, so anything we can do to minimize the constant threat of denials is going to help the entire revenue cycle. Becker’s Hospital Review produced a helpful webinar discussing strategies to prevent claims denials that can be accessed here. In an article summing up the presentation, Becker’s distills…
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Out of the Trenches in the Battle Over Bank Customer Data

Fintechs and banks have been at odds with one another over customer information since the first moment that someone somewhere decided “fintech” was an actual word. American Banker reports that the icy relationship may be thawing. Fintechs have been arguing that they need to access bank customer account data to provide a variety of services,…
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Fee-For-Service Healthcare Payments – Shrinking

An article on the HealthExec website describes a Health Care Payment Learning and Action Network (LAN) report recently released, showing that 43 percent of payments to health systems came from traditional fee-for-service (FFS) payment models in 2016. That’s down from 62 percent the year before. Meanwhile, alternative payment models’ (APMs) share increased from 23 percent to 29 percent. While…
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Video – Highlights from Money20/20…Payment Innovation Is Everywhere

The Money20/20 conference this year in Las Vegas gathered an astounding array of speakers for what is called “The World’s Largest Payments & Financial Services Innovation Event.” Artificial intelligence, online commerce, robotics, even materials handling – – the spectrum of topics covered was enormous. In case you missed the conference (or if you attended but,…
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Selling a Latte For $5; Collecting Only 50¢ at Time of Purchase …

Sometimes it’s instructive to remind ourselves just how “different” the world of health care payments can be. Consider Dr. Andrew L. Pecora’s Starbucks metaphor in an article entitled The Quirky Way Physicians Are Paid: Imagine a hypothetical board meeting at Starbucks Corporation where a newly hired CEO tells the board how he intends to increase same-store…
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Faster B2B Payments: Don’t Overestimate the Challenge

While I was at Money20/20, there was a session called “B2B Payments: Investment is Heating Up & Paper Checks are Under Fire!” The session included 5 industry payment experts who were primarily taking pro-check positions. One of the startling observations which I heard was that they had little empirical evidence substantiating a significant business case…
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Feel the Pain: Paper Is Hurting All Healthcare Stakeholders

The Trends in Healthcare Payments Seventh Annual Report: 2016, available for free download – offers a look at how delaying the inevitable electronification of payments at all levels of healthcare transactions is costly on many levels to healthcare providers. Consider the following facts from a post at at AJMC: 88% of providers reported that they received…
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The Payments & Financial Services World is in Vegas, Baby

It’s advertised as “The World’s Largest Payments & Financial Services Innovation Event,” and it’s taking place right now (October 22-25) in Las Vegas – – the 2017 Money20/20 event expects 11,000+ attendees, including more than 1,700 CEOs and Presidents, from 4,500 companies and 85 countries. Their agenda is comprehensive and includes themes like PAYMENTS, BANKING, COMMERCE, SECURITY,…
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Becker “Power Panel” Makes 5 Key Observations on Managing RCM

Attendees at the Becker’s Hospital Review 3rd Annual Health IT + Revenue Cycle Conference in Chicago were treated to a panel of healthcare heavyweights discussing revenue cycle performance. The distinguished group included Vice President of Revenue Cycle Management at San Diego-based Sharp HealthCare Gerilynn Sevenikar; Vice President of Product Management and Revenue Cycle Analytics at…
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Press Release: OrboGraph Profiled as Top 10 Leading Healthcare Solution in The TECHNOLOGY HEADLINES

Overcoming the challenges of EDI adoption with electronification of EOB/EOPs   Billerica, MA, October 19, 2017 – OrboGraph, a premier developer and supplier of intelligent electronic/paper automation solutions in healthcare revenue cycle management (RCM), as well as recognition solutions, image validation and check fraud detection for the U.S. check processing market, was recently profiled in the…
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The “New” Amazon Cloud? Old News to Banks

It’s no surprise, as reported in The Wall Street Journal, and discussed in Fortune magazine, that Amazon Web Services (AWS) has been pitching its public cloud services to banks. Amazon has spent the last 4-5 years trying to get security-conscious industries comfortable with the idea of using its shared computing and storage infrastructure. But are banks new…
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Deloitte Describes 3 Ways Blockchain Might Boost Hospitals Within Ten Years

Becker’s Hospital Review links to a neat and tidy summation of a comprehensive Deloitte report that examines the digital hospital of tomorrow. As we’ve discussed in this space previously, blockchain technology is poised to boost hospital operations in the foreseeable future. The three takeaways Becker’s extracted from the report in terms of specific ways blockchain tech…
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Want More Payment Data? How About 2243?

The PYMNTS-Ingo Money Disbursement Satisfaction Index™ is an impressive research document summarizing payments. If you’re a banker, product manager, solution provider, or anyone interested in payments, the 2,243 data points might interest you! There is certainly an anti-check tone to the initial sections, but overall the data is very interesting. Check out pages 8-21 for a…
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healthcare rcm

Payers Pressuring Providers for Robotic Process Automation (RPA)

A deep dive into revenue cycle issues in an article by Healthcare Informatics reveals a need for scale and cost reduction through process automation. “Commercial payers want more automation. The biggest movement we’ve seen in the past 12 months is a willingness to move ahead with electronic processing for pre-authorization for service. More recently, we’re seeing…
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check processing

“My eyes popped out of my head”; Checks Still Have Life

Brad Kvederis, marketing and research manager at Digital Check Corp., a Northbrook, Ill.-based marketer of check-scanning equipment, makes it his business to keep tabs on trends in overall check volume. He tells Digital Transactions News that he was “surprised” by the longevity checks have in spite of so many predictions of their demise: Kvederis points to a succession…
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doctor

Revenue Cycle Management Moves to Head of the Class

RevCycleIntelligence reported on a Black Book Market Research survey that revealed a resurgence of focus on the revenue cycle by hospitals: Almost three-quarters of struggling hospitals are prioritizing revenue cycle management over a number of initiatives, including population health, data analytics, physician practice acquisitions and recruitment, and patient engagement. The survey of over 6,000 financial and business…
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API Driven Solutions Enable Banks Anywhere

Application Programming Interfaces (API) are the backbone to connectivity between applications both across the web, as well as internal to banks. Check out this cool little YouTube Video to illustrate. OrboGraph’s greatest successes in banking have been due to our API methodology. It has given our business partners and direct clients the ability to embed…
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Brush Up Before Becker’s Conference: 25 Things to Know About RCM

If you’re going to the Becker’s Hospital Review 3rd Annual Health IT + Revenue Cycle Conference next week in Chicago, better brush up on the top industry topics. Check out Becker’s Hospital Review list of 25 things to know about revenue cycle management.  The article was written in January, but still highly useful as it’s interesting to see…
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What’s Happening with Check Fraud Trends?

We’re looking for a few good fraud prevention men and women…do you know of any? We’ve been hearing from banks and credit unions that financial crimes using check payments have changed in 2017. After each discussion, the conversation almost always ends with, “so what are other banks or credit unions my size experiencing?” The last…
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Healthcare Moving to the Cloud – and Out of “Dark Ages”

A recent report available for purchase from Forrester Research (and summarized at Healthcare It News) says that healthcare specific developments from cloud service providers are in the process of ending the “dark ages” of health IT. From the report: The enterprise health cloud market is growing in large part due to healthcare CIOs increasingly realizing that…
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orbonians

Want to Improve Online Banking? Add These Features!

The adoption of online banking, now incorporating mobile, has become a staple for the industry over the past couple of years. However, the online experience can vary greatly based on what features are offered from each financial institution. One area which has not received its share of improvements are value-added features for check-type payments. The…
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Paper Remains: OrboGraph Highlighted as Top 25 Healthcare Technology Vendor for 2017

Healthcare costs are skyrocketing and paper remains an obstacle to electronification —  but, even with all that, the August CIO Applications publication (see electronic versions here) highlighted OrboGraph as a Top 25 Healthcare Technology Solution Provider for 2017! The magazine highlighted the OrboAccess cloud-hosted platform solution, which not only intercepts the paper but also streamlines the overall…
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OrboGraph Highlighted in CIO Applications’ Top 25 Healthcare Technology Solution Providers – 2017

Automating the Payment Cycle provides visionary direction for healthcare payments and remittances Billerica, MA, August 29, 2017 – OrboGraph, a premier developer and supplier of intelligent electronic/paper automation solutions in healthcare revenue cycle management (RCM), as well as recognition solutions, image validation and check fraud detection for the U.S. check processing market, was recently highlighted in…
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For Checks, One Percent Increase Feels Like Thirty

A few weeks back we noted that a study had found that B2B payments by check actually increased by 1 percentage point from 2013 to 2016 (according to the 2016 AFP Electronic Payments Survey). Magnus Carlsson, manager of treasury and payments for the Association for Financial Professionals, took a deeper look at the significance of that one…
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A “Blocking and Tackling” Approach to Healthcare Revenue Cycle

The football season is soon upon us, and so we will tie this recent RevCycle Intelligence article into the season of the gridiron by offering a refresh to those in the industry and a step-by-step overview with many industry stats related to healthcare revenue cycle. Kicking off a new season in football requires practice, repetition,…
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Another Milestone: ATM’s Reach the Half-Million Mark

A new analysis of industry data by the ATM Industry Association (ATMIA) reveals that there are now between 475,000 and 500,000 ATMs operating out there in the U.S. market. This achievement comes after years of what can be characterized as fairly stagnant growth (attributable to a struggling economy, Windows updates, and a complex EMV migration, among…
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EDI 835’s Close the Loop for Healthcare Fraud and Compliance

A comprehensive article at RevCycleIntelligence entitled “How Providers Can Detect, Prevent Healthcare Fraud and Abuse” offers insight into ways to “tighten the ship” regarding practices that cost the industry billions of dollars a year. Complying with the myriad of regulations can be difficult for providers who already focus on a range of priorities, including care delivery,…
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VIDEO: Check Payments Increasing in B2B

Contrary to what might be considered “conventional wisdom,” in 2016 51% of business-to-business payments were made by check. Does that mark a slowing in the “disappearance” of check usage? Au contraire – that number is up from 50% in 2013! Magnus Carlsson, AFP’s Manager of Treasury and Payments, discusses in the attached video the new…
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Hospitals Leaving $22M On the Table Says Advisory Board

Fierce Healthcare reviewed a report by The Advisory Board and lists four challenges in the area of Revenue Cycle Management. Most significantly, they point out that hospitals concentrating on costs are leaving big dollars on the table: The Advisory Board found that because of the focus on cost reductions over RCM revenues, the average 350-bed hospital…
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orbograph supported hardware

Financial Industry Tech – Think LONG Term

The story of Eastman Kodak’s fate is often used to illustrate the danger of late adoption of new technology. Even venerable and ostensibly rock-solid entities can find themselves marginalized and, ultimately, pushed out the picture (so to speak) if they don’t keep up with emerging tech. An article in the Harvard Business Review uses the…
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Cloud-Hosted vs. On-Premises Healthcare Applications

Adoption is driving huge growth for cloud IT vendors. However, an article at HIT Infrastructure shows that, in spite of the many advantages of cloud-hosted Healthcare computing — increased flexibility as well as less expensive scale when more space is needed (among other strengths) — many healthcare organizations are still weighing their options. IT departments who…
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News Flash: Checks Still Matter

The Association for Finance Professionals (AFP) has made available a white paper entitled “Not Going Anywhere: Why Checks Still Matter” (log-in required) that offers valuable insights in an easily digestible package. As pointed out in the report, check use in the United States for business-to-business (B2B) transactions remains at roughly 50% in spite of a multitude…
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2017 Industry Survey: The State of Healthcare Payment Electronification in U.S. Hospitals

What’s really happening in hospitals related to electronification of payments? Have other topics become a priority? Are there “hidden” problems in infrastructure which are adding excessive costs to the healthcare industry?  Along with Commonwealth Health Advisors, OrboGraph completed a market research initiative which surveyed over 100 US hospitals. The objective of the research was to…
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tower of babel

Artificial Intelligence: Only Getting Better

With all of the tech we count on that uses actual experiential learning to better read handwriting on a variety of payment types — including checks, for instance — we probably should have seen this coming. Last September the white coats at Google added something called the Google Neural Machine Translation system (GNMT) to their translation tool.…
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online banking

How Banks Can Embrace Technology Through “Fintegration”: Podcast Summary

Here’s a terrific podcast interview via BAI Banking Strategies that you should listen to during your commute. In it, Andres Wolberg-Stok, Citi FinTech’s global head of policy, talks about best practices and approaches to incorporating financial tech – FinTech – in financial organizations. An important point Wolberg-Stok makes early in the conversation is the fact that,…
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On the HFMA ANI Hot Seat: Improving Revenue Cycle Performance

Wondering what attendees at the (HFMA ANI) Healthcare Financial Management Association’s Annual National Institute conference in Orlando, Fla., told Becker’s Hospital CFO Report when asked: What is one thing hospitals can do today to improve revenue cycle performance? A few highlights include: strong leadership in place to drive performance and utilize technology getting your payers…
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Compliance Management and Fintech: Natural Enemies?

An article at Banking Exchange takes an interesting look at the often uneasy relationship between financial technology organizations vs. the Fintech market covering the hot topic of compliance management.  Instruments like the expanded UDAAP standards implemented by the Consumer Financial Protection Bureau need to be at the forefront. Richard Holbrook, chairman and CEO of $9.6 billion-assets…
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healthcare rcm

Small Practices: Time to Jump on the Tech Bandwagon

An article in RevCycleIntelligence points out that an astounding 95 percent of practices with less than five physicians identified their facilities as “not tech savvy,” according to a Black Book survey. Small practices tend to avoid or delay health IT adoption because of the costs associated with implementation and upkeep. A 2016 Medical Group Management Association…
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How Fast Can a Card Skimmer Be Installed? Watch and Be Amazed

We’ve heard stories of card skimmers at outdoor ATM machines and even gas pumps ripping off consumers’ card information, but, admit it – – you always trusted card machines that are inside of retail establishments just a bit more, right? Watch this clip and marvel at the fact that this caper is pulled off in…
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How to Simplify Concurrent, Revenue Cycle Improvements

On the heels of the HFMA ANI expo and show, where thousands of vendors presented new and invigorating concepts for finance and the revenue cycle, an article in RevCycleIntelligence.com, spearheaded by Nalin Jain, Delivery Director of Advisory Services for CTG Health Solutions, provides insight on how to simplify many ongoing RCM improvements. “Whether you call it…
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People Twice as Likely to Trust a Robot to Perform Heart Surgery Than Open a Bank Account for Them

Artificial Intelligence, chatbots and robo-advisors are coming. Here’s an interesting example of how perceptions can yield crazy statistical results. A “Trust in Technology” report published by HSBC found that consumers are leery of allowing chatbots and robo-advisors to help them open a savings account or provide mortgage advice – – but they would trust them more for heart surgery! In an article…
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Integrating Care Standardization with Healthcare Revenue Cycle Excellence

RevCycleIntelligence.com reported that St. Luke’s Health System, one of 15 top health systems in 2017, was named as a top health system by Truven Health Analytics and IBM Watson Health based on care standardization! And how does this relate to revenue cycle?  “When you standardize your processes and you perform consistently, we have seen fewer of…
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orbonation

Access Denial Intelligence Now Available from OrboGraph for Durable Medical Equipment (DME) Marketplace

Market research by Commonwealth Health Advisors identifies major revenue collection challenges Billerica, MA, June 21, 2017 – OrboGraph a premier developer and supplier of intelligent electronic/paper automation solutions in healthcare revenue cycle management (RCM), as well as recognition solutions, image validation and check fraud detection for the U.S. check processing market, has released the Access Denial…
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Checks Tough to Shake From Their Throne in Pymnts.com Article

Pymnts.com reports that electronic payments are rising, according to a Viewpost study. Small and large businesses are recognizing the advantages of electronic payments.  But, for all the rah-rah about electronic payments seeping into the consciousness of American businesses, there are no victory dances quite yet: Every single one of the business owners surveyed by Viewpost…
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healthcare payment solutions

Revenue Cycle Management – Attention to Detail is Vital

The June Coker Connection newsletter takes a deep dive into the importance and intricacies of Revenue Cycle Management, a topic we at OrboGraph hold near and dear. Jeff Gorke, Senior Vice President at Coker Group, opens with an irrefutable statement of fact: “Revenue is the lifeblood of any business. Businesses cannot thrive nor survive, regardless of their market…
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Social Media Provides a Gaping Hole for Fraudsters in Check

  AJC.com recently reported the story of a group of fraudsters who used Instagram ads to solicit bank information for unsuspecting victims, who were robbed of substantial funds before the crime was discovered. During a scheme lasting at least 17 months, the FBI said, the trio posted advertisements on Instagram and other social media sites offering “fast…
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financial uncertainty

9 Healthcare Takeaways in Trump’s Proposed Budget

Becker’s Healthcare outlines in succinct form what they feel are the nine main takeaways in President Trump’s proposed budget. 1. Medicaid cuts. 2. Repeal and replace the ACA. 3. Medicare unscathed. 4. Reduction in CHIP funding. 5. NIH funding cut. 6. Cuts to CDC funding. 7. Veterans Choice Program extended.  8. Medical malpractice limits. 9. Funds…
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orbograph

OrbyAwards for Excellence Presented to Eight Banking and Healthcare Partners/Clients Along with Induction to OrboGraph Hall of Fame

Billerica, MA, June 7, 2017 – OrboGraph, a premier developer and supplier of intelligent electronic/paper automation solutions in healthcare revenue cycle management (RCM), as well as recognition solutions, image validation and check fraud detection for the U.S. check processing market, recently presented its OrbyAwards for excellence and inducted eight recipients to the OrboGraph Hall of Fame…
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What is the Next Generation in Check Recognition for Teller and RDC?

Switching Banks is in Fashion Again for the Small Biz

The American Banker podcast is a pleasant way to spend your commute. Their latest segment features a conversation from our business partners FIS, Doug Brown, senior vice president. He examines a recent survey that shows 14% of small and medium-size businesses switched banks last year and 18% are considering switching this year. “Business owners gravitate toward things that make…
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cloud data migration

Cloud Data Migration Provides Boon for Healthcare Providers

Last week we announced the launch of the OrboAccess healthcare payment platform (see video here), which makes it a great time to reiterate how useful cloud data storage is to the modern healthcare provider. HIT Infrastructure offers a fairly comprehensive article exploring how healthcare organizations are benefiting from storing and accessing their data assets in “the cloud.”…
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Check

5 Reasons Paper Checks Fight Back, Spur Innovation

Despite the aggressive marketing attacks by many electronic payment platforms, even Bankrate advises readers to think twice before consigning their checkbooks to the nostalgia pile. Go to the link for details, but the five fundamental reasons checks are still important payment tools, according to Bankrate, are as follows: Many businesses shun plastic Ease of person-to-person payments…
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financial uncertainty

Value-Based Purchasing Still on the Table Despite Risk to ACA

RevCycle Intelligence reports on a recent BDC Advisors survey stating that, in spite of a possible Affordable Care Act repeal, healthcare executives still plan to stay the course with value-based purchasing implementation and healthcare cost reduction initiatives. However, political and legislative uncertainty has prompted executives to slow major capital investments. The report went on to say: Among the dozen C-suite leaders…
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orbonation

OrboGraph Launches OrboAccess as Healthcare Payment Platform, Expands Functionality with Interactive EOB, Executive Dashboard and Denial Intelligence

New branding, modules and features offer enhanced access to healthcare payment and remittance data.   Billerica, MA, May 25, 2017 – OrboGraph a premier developer and supplier of intelligent electronic/paper automation solutions in healthcare revenue cycle management (RCM), as well as recognition solutions, image validation and check fraud detection for the U.S. check processing market, has…
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online banking

Mobile RDC: Banks Driving Volume, Managing Risks

Mobile check deposit rolled out almost five years ago, and at that time it was used mainly by tech-savvy leading-edge early adopters. The “mainstream” bank customer, however, felt intimidated by the tech, or was discouraged by the limits set on deposits. Undaunted, BBVA Compass aggressively addressed theses concerns over the past year. The bank increased its check amount limits,…
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united states seal

CMS and Medicaid DSH Calculation: 4 Things to Know

The Centers for Medicare & Medicaid Services (CMS), the US federal agency which administers Medicare, Medicaid, and the State Children’s Health Insurance Program, issued a final rule March 30 addressing how Medicare and other third-party payments are treated when calculating hospitals’ Medicaid Disproportionate Share Hospital payments. Becker’s Hospital Review breaks down four important things to know about the…
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check processing

Life After “Death” – Consumers Still Find Checks Compelling

“Until about five years ago, I used to carry my checkbook everywhere,” writes Lainie Petersen in the Money Crashers blog. “In fact, some of my purses even had a special compartment that provided easy access to my oft-used pad of checks. Nowadays, however, I leave my checkbook at home. In fact, I can’t remember the last time…
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motion code

Would Motion Code Protection Against Credit Card Fraud Increase Check Fraud?

A French digital payment security company called Oberthur Technologies (OT) thinks it can pretty much eliminate credit card fraud with a new technology it calls Motion Code. What’s Motion Code? It’s basically a means of changing static CVVs to dynamic CVVs, changing every hour. If a bad guy gets your card, it would only be useful for…
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healthcare payments

Stop Blaming “Gravity” for Your Revenue Cycle Problems

Derek Pierce of the consulting firm Healthcare Management Partners (HMP) says stop blaming market conditions for lagging revenue cycle performance. Look within, he advises. “If you’re unable to collect the cash quick enough, that could indicate that management isn’t focused on what’s important,” the HMP Managing Director recently told RevCycleIntelligence.com. “You can blame gravity for…
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intelligent check processing

Fed’s New Payment System & ECCHO Webinar: Good News for the Future of Checks

Last month at the RDC Forum: Atlanta, an event hosted by RemoteDepositCapture.com, a new unified platform for processing check and ACH transactions was discussed by a Fed spokesman. It’s expected to make its debut at the central bank later this year. The changes are a modernization of the Fed’s own internal systems, and appears to hold…
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healthcare payments

Hospital Revenue Cycle: Hire More Physician Assistants?

In an environment that seems to value the leanest possible organizations, a somewhat contrary case is being made for the addition of more physician assistants in order to bolster Hospital Revenue Cycles. “They are well positioned to drive change as the US healthcare system adapts to a growing and aging population, the shift towards value-based care,…
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orby awards

Gregory Breaks OrboGraph Record with 196 Slides in 60 Minutes

It was an hour of power…a happy hour…the eleventh hour. Whatever you want to call it, we covered a lot of ground during our webinar: Revisiting the 2017 OrboGraph Client Conference. Last week Friday, Joe J. Gregory of OrboGraph hosted the recap webinar from its 2017 Client Conference. The webinar covered every outside speaker session and breakout…
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healthcare provider revenue ecosystem

It’s Time for Patient Care Leaders to Rethink Revenue Cycle

Last month, Kevin Ormand, Thomas Kiseau, Todd M. Bankhead, and Catharine Wilder of The Chartis Group published a white paper entitled “The Next Strategic Imperative: Rethinking Revenue Cycle Transformation.” It looks at the dramatic changes taking place around payment and operations in U.S. healthcare, and how those changes are impacting revenue cycle management. The white paper’s authors focus…
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ATM

Has Technology Stripped Our Banks of Human Values?

Recently we looked at whether or not the bank teller and associated “human touch” was disappearing from the banking experience (Verdict: happily, bank tellers are not yet “endangered species.”) In this interesting take from India, the writer, a sociologist, wonders whether the very same tech that makes transactions quick and easy – – mobile apps,…
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Healthcare tech

2017 OrboGraph Client Conference: Healthcare Update

Yesterday, we basically proclaimed victory for conquering the check processing world at the 2017 OrboGraph Client Conference in Atlanta.  As a continuation of world domination, we’ll move into the topic of healthcare payments from the conference. Just to get you fired up, watch this introduction movie trailer. The topic of Healthcare payments is very complex and is…
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orbograph

Orbograph Client Conference Summary: Payments and Check Update

To say the 2017 Orbograph Client Conference in Atlanta turned out to be a great event would be shameless self promotion, which we would never do.  So speaking objectively, it all started with a must-see introduction movie trailer. Then, on the check and payments side, we recruited a number of the best companies and speakers in…
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leigh williams

“Crazy and Creative” Tools Fuel Population Health in New Ways

Leigh Williams, administrator of business systems at University of Virginia Health System and an assistant professor at The University of Mississippi Medical Center, explained to Healthcare IT News how health information technologies can help identify target populations, as well as enhance clinical decision support to enable more effective and efficient population health management. Conclusion? “Not…
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Banking

10 Big Ideas for Banking in 2017

American Banker provides their view toward futuristic ideas with 10 Big Ideas for Banking in 2017. It’s a combo of both cool and crazy concepts; each of the 10 predictions/ideas link to a more comprehensive look at the topic in question (also in a fun slideshow format). “Redefine a bank’s worth for the digital age,” for example, links…
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Would ACA Repeal be Credit Negative for Hospitals?

It wasn’t long ago that all signs pointed to “doom” for the Affordable Care Act, or Obamacare. Though it seems that the Trump administration’s initial attempt to repeal the ACA has been thwarted/deferred for now – – someone needs to add a question mark to our “end is near” signage… as of April 6th, Paul Ryan now…
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Bank Teller

Bank Tellers: Endangered Species?

To a bystander watching people buy mochas with wristbands and transferring funds to and from their account via iPhone, the idea of going to a bank and dealing with a human being may be a quaint bit of yesteryear. An actual human being interacting with customers during banking transactions? What next – – rotary telephones?…
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orbograph logo

2017 Orbograph Client Conference

Welcome to the 2017 Orbograph Client Conference! It’s been over 20 years since Orbograph first came to the market with our innovative check recognition and healthcare payment processing solutions. With over 20 business/alliance partners and 1500+ end-user clients, we host the Orbograph Client Conference every 12-18 months. Please join us in Atlanta for this memorable…
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football o line

Would You Want Tom Brady or Brett Favre To Deliver Healthcare Payment Processing?

If Tom Brady was in healthcare payment processing, he’d get to 100% automated posting of insurance payments… but he wouldn’t get there the way you think. Does he have the physical tools? Sure – – but that’s not enough. Attention to detail, discipline and hard work factor in even more than a strong arm. As much…
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orbograph

Orbograph Closes 2016 with Three OrboAnywhere™ Contracts; Names Speakers for Check Processing Track at Client Conference

Wells Fargo, BAI, ECCHO, FT Partners and Amazon to cover trends and solutions to real-world issues in U.S. check processing
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grass

Check Recognition Is Like the Greatest Comeback in Super Bowl History

How is the greatest comeback in Super Bowl history like check recognition? If you’re the New England Patriots, Bill Belicheck and Tom Brady, you practiced, trained and, to use their oft-repeated mantra, worked hard…“worked ‘expletive’ hard!” They constantly optimize technology and planning, and then execute on the field. That recipe all came together when they were down 28-3. They saw…
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orbograph

Orbograph Finalizes Keynote Speakers for Client Conference as 2016 Closes with Strong Revenue Growth

Coker Group, RC Conserv, Amazon, and Orbograph subject matter experts will identify trends and present solutions to real-world issues in healthcare payment processing
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dashboard computer screen

2017 RCM Global Forecast: Realistic or Exaggerated?

When a market report predicts steady, or potentially explosive growth of revenue cycle management, what comes to mind? Is it a real opportunity or should we be skeptical? This link provides a summary of the larger, comprehensive report offered by ReportLinker: The global revenue cycle management market is projected to reach USD 80.56 billion by…
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wallmart checkout

“Go Ahead, Write a Check for Your Coffee,” Just Not for Beef Jerky

Gert Watkins just become the poster child of checks in an article about the reality of check writing. The Wall Street Journal article, posted by former colleague and friend Kathy Strasser, explored the dynamics behind why checks still exist and what the leading motivations are. Of course, when it comes to checks, technologists want to bash…
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President Trump's ACA Executive Order

No, the ACA isn’t repealed – – that will take an act of Congress and, one would hope, a suitable replacement  – – but President Donald Trump did sign an executive order hours after taking office that greases the wheels toward a repeal scenario: “To the maximum extent permitted by law, the Secretary of Health and…
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Did the 2016 FDIC Conference Deliver Short-Term Success?

The FDIC 2016 Community Banking Conference provided a foundational approach for the market. With the theme of Strategies for Long-Term Success, four conference panels discussed the community banking model; regulatory developments; managing technology challenges; and ownership structure and succession planning. Chairman Martin J. Gruenberg announced that community banks today account for 13 percent of banking industry assets…
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7 Thoughts on the Importance & Future of Blockchain in RCM

If you don’t know already, Blockchain is a ledger of records arranged in data batches called blocks that use cryptographic validation to link themselves together. Each block references and identifies the previous block by a “hashing function,” forming an unbroken chain, which is where we get the name. (We’ve discussed Blockchain in the OrboNation before for banking and…
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The Future of Blockchain in RCM

A few months ago we asked “How Will Banks React to the Blockchain?” Now it’s the healthcare sector that needs to take a good look at Blockchain and its potential integration into RCM. Here’s an excellent Blockchain primer from Blockgeeks.com using a GoogleDocs analogy: “The traditional way of sharing documents with collaboration is to send a Microsoft Word document…
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Top 10 Retail Banking Trends & Predictions

For the sixth consecutive year, Digital Banking Report has surveyed a panel of over 100 global financial services leaders for their thoughts and predictions on retail banking and credit union trends. The crowdsource panel includes bankers, credit union executives, industry analysts, advisors, authors, and fintech followers from Asia, Africa, North America, South and Central America, Europe,…
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Orbograph’s Healthcare Payment & Revenue Cycle Management Predictions

Usually, our predictions are a bit on the conservative side. Why? Because the media likes to hype new payment mechanisms, but adoption is always slower than what the innovation pundits say.
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Orbograph 2017 Predictions for Check Payments

Within the first months of 2017, there will be a number of important market studies released related to check volumes via FED research, fraud losses (ABA Deposit Account paper), and retail banking (BAI).  As OrboGraph looks to the future in check payment innovation, we believe the following trends will feed market innovations. Check volume declines…
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10 Revenue Cycle Tips from Healthcare Experts in 2016

It’s the season for year-end lists – – this time, a look at revenue cycle tips for 2016 from ten healthcare experts via Becker’s Hospital Review. A few key takeaways include: Don’t lose revenue due to the shift in ACA price points. Analytics, analytics, analytics are needed to drive an optimized collection!  And don’t forget…analyze your…
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Looking to 2017: Risk and Fraud

Andrew Davies, Vice President of Global Market Strategy, Financial Crime Risk Management at Fiserv, makes several great points about how quicker transactions – and the customer expectations attached to that speed – can be dangerous in terms of exposing fraud and theft opportunities. (Read it HERE.) Mr. Davies describes a “perfect storm of factors,” broadly consisting of: Greater demands…
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Top Bankers: What to Expect for Wall Street in 2017

Predictions. If we’ve learned anything in 2016, it is that anything can happen. Pundits and polls? Worthless! The Cubs won the World Series, for Pete’s sake! So, a tip of our hat to the banking pros who went out on a limb to predict Wall Street activities and trends in the year to come. We’re treading unbroken…
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Leveraging the Cloud for Big Data Analytics

All across the healthcare space, data analytics are providing exceptional results to the companies whose livelihoods depend upon accurate projection of future trends based on current divergent information inputs. Leveraging the cloud as a central information depository and distribution point has proved beneficial to Johnson & Johnson. A manufacturer of medical devices and bioinformatics, pharmaceutical, and consumer-health…
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Digital vs. Traditional: What to Prepare For

BAI.org offers valuable insight into consumers’ adoption of digital interaction with their financial institutions via a document entitled “Digital Banking and Analytics: Enhancing Customer Experience and Efficiency.” The downloadable PDF provides great information about current and future use of digital interactive technology among bank customers, as well as a cogent overview of future expectations that the industry…
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crystal ball

Healthcare RCM Predictions for 2017 from 6 Experts

The shift from fee-for-service to value-based care as well as an increasing number of patients enrolling in high-deductible health plans mean big revenue cycle management challenges for the industry. Becker’s Hospital Review asked six industry experts for their predictions and outlook on the coming year. It’s a quick read and easily digestible, but the main thread seems…
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Don't DRIP: Data Rich, Information Poor

As Steve McNair reports, the daily New York Times now contains more information than the 17th-century man or woman would have encountered in a lifetime. And, on top of that, we are regularly subjected to the DRIP (data rich information free) phenomena. Excel, PowerPoint, and other programs have easily created a flood of data and often…
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WHITE PAPER: Don’t be Derailed by Denials – 7 Strategies to Slash Your Denial Rate

RevCycleIntelligence.com is hosting a comprehensive white paper entitled “Don’t be Derailed by Denials – 7 Strategies to Slash Your Denial Rate” that deserves our attention (it’s a free download). Denial management in healthcare continues to be a challenge—in part because the traditional way of working denials is time-consuming, costly, and prone to error. Denials eat…
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The Life of a Check: Tree to Payment Processing

The folks at Crosscheck have put together a great overview of the life of a check – – starting at the tree (now that’s comprehensive) and advancing through the various legislative and technological steps that have kept checks speedy and relevant in the digital age. They also get into the nitty-gritty of check “construction” with…
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impact of ACA policies

Washington Post: Ultimate Q&A About Health Care Under a Trump Presidency

Why not start off the holiday season with a little political analysis from The Washington Post? They have a pretty comprehensive online package, including videos, examining the possible future of the ACA and health Care in general under a Trump administration. As we noted last week, it’s not gone unnoticed that the “repeal and replace” rhetoric…
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Donald Trump Elected: His 7-point Plan for Healthcare

After last week’s startling election results, the healthcare community is now on notice that there WILL BE changes in the future. The man who vowed to eliminate the ACA (“ObamaCare”) had just, against all odds, been elected president.  Must see TV! Granted, eliminating ACA might not mean completely “eliminating,” as Trump took a more cautious…
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banker

Banking in the Next 5 Years: Video Interviews

Recipients of the 2016 FinTech Forward awards discuss how evolving technology will reshape banking in the next five years. Some of the key takeaways: Data, data, data. Huge value in data analytics for those who efficiently gather it. It will be crucial to respond to the shift occurring in the next five years toward “banking where and…
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MIPS: The New Meaningful Use

In April 2015, President Obama signed the Medicare Access and CHIP Reauthorization Act (MACRA) into law, effectively changing the playing field for healthcare reimbursements. The legislation repeals Medicare Part B Sustainable Growth Rate (SGR) reimbursement formula and replaces it with a new Quality Payment Program (QPP). The proposed QPP consists of two tracks in a…
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The Devil is in the Details: A Parable of ONE KEYSTROKE

Steve McNair of FTP Consulting tells a great story about how a credit card processing company made a significant $$$ investment in system upgrades, which delivered “lower performance”. The customer blamed the solution provider — however, the system was running fine. Sound familiar? After nine months of working with the system, no one could identify the root cause of…
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The Value of a Data-Driven Approach to Patient RCM

It’s clear that with more and more medical/healthcare payments being remitted by the patient rather than via insurance providers, tracking and leveraging data derived from all payments is harder than ever. However, as Health System Management notes in a new article, it’s imperative to take a “3-D” — “Data Driven Decisions” – – approach to…
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Cybersecurity Awareness Month

In light of last week’s crippling web outage, it’s ironic to note that the Federal Deposit Insurance Corporation has declared October Cybersecurity Awareness Month. The FFIEC hosted a webinar entitled Getting the Most Out of Your FS-ISAC Membership for financial institutions on October 31, 2016. Cybersecurity is, of course, crucial in the fraud prevention workflow, and last week’s outages…
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From Silos to Platforms: The Benefits of Comprehensive Risk Management

There are so many cross-platform consolidations in our daily lives – without missing a beat (literally), Spotify carries my favorite songs seamlessly from iPhone to iPad to desktop computer, for instance –  that it’s getting harder and harder to imagine the sorts of silos that frequently exist in financial institutions’ risk management efforts. Yet, as…
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Feds Plan to Take SSN Off Medicare Cards

Get ready for a new complication, er… challenge – The Centers for Medicare and Medicaid Services is readying the healthcare industry for the removal of Social Security numbers from Medicare cards by April 2019. From HealthData Management: In April 2018, CMS will start generating new MBIs for all living and deceased Medicare beneficiaries, with information systems and…
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Top 5 Tech Innovations Your Bank Can’t Ignore—and Why

We’re excited to see that, of the Top 5 Tech Innovations Your Bank Can’t Ignored, we can actually contribute significantly to three of them! Let’s call them the “Key 3”: Continue to embrace Check 21 Leverage electronic workflows Automated tellers Part of the shared theme of the Key 3 is that the branch bank is far from obsolete. Online…
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Study: Revenue Cycle Management Solutions Surge to Deflect Impacts of Value Based Care

Black Book™ is well known for accurate, impartial customer satisfaction surveys in the services and software industries. They conducted their annual revenue cycle management outsourcing and software/technology user polls, and here are some highlights: Black Book found that RCM transition activities in Q3 2016 are being coordinated through advisors and consultants at 29% of the…
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Is the Honeymoon Over for Fintech?

René Lacerate, chief executive and founder of Bill.com, writes in a posting at American Banker that the glory days for fintech (financial technology) may be in the past. And just when we thought it was heating up! Lacerate says new fintech investments are tapering off as the broader funding market cools; also, banks are coming around and “starting to…
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17 Winners and 8 Losers Under the ACA – What Do You Think?

A sure method for starting a conversational brushfire at a “civilian” (i.e. non-industry) cocktail party of other gathering is to begin a discussion on the ACA, or “ObamaCare.” Recent headlines detailing large insurance companies abandoning the exchanges have added fuel to the anti-ACA rhetoric, but, as folks in the industry know, things are not so…
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Same Day ACH is Here – and Paper Check Usage is UP!

The same report that finds 57% of organizations intend to use same-day ACH for last-minute payments also finds that business-to-business payments by paper check actually increased slightly from 2013, breaking the previous downward trend in check use. In fact, 86 percent have finally integrated their check payments systems with their accounting systems. There are still major…
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Here’s How Revenue Cycle Management Boosts Hospitals’ Bottom Line

What’s one of the most powerful components of RCM, and one that ensures great financial results for hospitals? Case management consultant Mindy Owen makes an excellent “case” for EDUCATION – – ongoing training of case managers is the key. Owen is a specialist in educating and developing case management teams, and has traveled across the country teaching case…
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Breaking Down The Faster Payments Construct

Set aside 13 minutes for the newest installment of the Countdown to Same Day ACH podcast series. In this episode, Jan Estep, president and CEO of NACHA, talks to Karen Webster about the overlaps, complements, and implications of all the capabilities under the faster payments umbrella. Ms. Estep says the best way to think about “faster payments” is as an umbrella…
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How Revenue Cycle Technology Can Rescue EMS Payments

Let’s face it: When your job is to extract persons from dangerous situations that quite often leave them either too impaired or too traumatized to engage in something so trivial as offering insurance information, most of your work in terms of vetting financial viability and insurance coverage is going to have to happen after treatment…
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J.P. Morgan Creates Exec. Role for Cloud Service; Stock Rises

Is the cloud for real for banking? J.P. Morgan thinks so. They’ve hired Harish Grama, formerly of IBM, as chief information officer for cloud services. An internal memo obtained by American Banker says: “Harish has extensive experience in leading large globally distributed organizations in cloud native offerings, Additionally, he was a key leader in driving the transformation…
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Revenue Cycle Leakage: 5 Red Flags Indicating Major Inefficiencies

Ongoing fiscal challenges continue to emerge on a week-by-week basis in the modern medical landscape including: The evolution of ACA higher uncompensated care costs managing MACRA reimbursement schedules unprecedented patient volume and the continued challenge to reach 100% electronification, just to name a few! With all of these uncontrollable obstacles, the last thing you want is to further complicate…
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How Will Banks React to the Blockchain?

If you’re not altogether comfortable with your grasp of what is being called the blockchain, you are not alone. Fortunately, a new book by William Mougayar called The Business Blockchain: Promise, Practice, And Application Of The Next Internet Technology comes to the rescue. As Banking Exchange’s Steve Cocheo points out in his article about the book, you’ll have to read…
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THURSDAY Webcast Will Highlight New Innovations in Risk Management & Automation for RDC

Did you know that “RDC Risk Management”, as defined by FFIEC, actually applies to ATM, kiosks, cash vault, mobile, as well as branch and teller image capture? Are you up-to-speed on the possible move of ATMs from RDC classification to centralized bank capture? How is your organization handling the “top 10” requirements of image-based risk…
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A History Lesson to Master the Bank Lock Box

For a variety of businesses and organizations, a lock box (or “lockbox”) solution is key to efficient and profitable payment processing for corporations, healthcare providers, and non-profits. Chris Nichols, Chief Strategy Officer at CenterState Bank, posted a great piece on LinkedIn about leveraging Lock Box services, along with a concise history. You’ll want to read the entire article, but here’s…
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Same Day ACH Will Challenge Fraudsters, Improve Other Payments

Starting on September 23, all financial institutions in the U.S. will be able to accept Same Day payments, with the option to originate them. The August edition of the PYMNTS.com Faster Payments Tracker™, powered by NACHA, contains an informative interview with Steve Kenneally, Vice President of the American Bankers Association, to get his perspectives on this important step forward…
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Trump & Clinton: 16 Quotes on Healthcare

I don’t think I’m being particularly provocative when I note that this year’s presidential race is fairly unprecedented in its … colorful rhetoric. Still, it’s important in this industry to cut through the clutter and grasp the issues that touch us as defined by both sides. Republican candidate Donald Trump’s campaign website encapsulates his healthcare viewpoints here; Democratic…
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$590K Counterfeit Check Scheme: "They Were Essentially Printing Money."

Earlier this month we talked about 10 tips for spotting a fake check – were you paying attention? If not, this will likely increase your vigilence. In a story out of New Jersey, we learn that a check forgery ringleader used a computer to manufacture fake checks: Stephens created the checks using graphic software, inflating the amounts…
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$32K Per Doctor – – Are Health IT Costs Driving Up Healthcare Costs?

Doctor-owned multi-specialty practices spent more than $32,500 per doctor in 2015 on new health IT, staff, maintenance, and related costs last year, according to a new analysis from the Medical Group Management Association. This is up from $23,000 in 2010. In 2009, President Obama signed into law the Health Information Technology for Economic and Clinical Health…
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ACH Finally Catches & Passes Check Clearing … or Will It?

The other day a friend was telling me about how he ordered a lens for his camera via Amazon at 10am in the morning, and had an Amazon truck in his driveway at 3:30pm that afternoon. We used to be astounded by 48-hour delivery, and now the “click”-to-doorstep duration is only a little longer than the…
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Advice for Improving Revenue Cycle Performance from 7 Healthcare Leaders

Hear it directly from the providers! In the new reality where patients are responsible for more of their healthcare expenses, hospitals need to be more “patient-centric” in their approach, as this shift from payer reimbursement to patient reimbursement has major implications for revenue cycle management. Frankly, it forces hospitals and health systems to abandon traditional processes for the adoption…
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How Do You Spot a Fake Check? 10 Tips for "Hands On" Review

Payment fraud and identity theft nags the industry as mobile and online payments grow. There are even expectations of check fraud increasing due to the additional safeguards of EMV on the credit card side, per the Atlanta FED. Detecting check fraud has changed over the years, evolving from a “hands on” approach of manual check observation to…
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Report: Dreaded ICD-10 Conversion Had Modest Impact

In March of 2014 we were warned that the ballooning of ICD-10 diagnostic codes from 13,000 to 68,000 was going to disrupt the finances and data systems of healthcare providers. As it turns out – it was manageable. A new report from public accounting, consulting and technology firm Crowe Horwath reveals four key findings (as originally cited by…
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Bank of America: Shrinking Workforce & Fewer Branch Locations

Bank of America has 23% fewer branches and 37% fewer workers than in 2009, the bank said in a recent presentation. Further, CNNMoney reports that they plan to cut another 8,000 jobs from their consumer business over time. Digital transactions are way less expensive and keep customers happy. In fact, BofA said it costs less than a tenth…
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Manual Denial Management – Survey Reveals Surprising Results

Would you believe 31% of all providers are still handling denied claims with completely manual processes? Imagine how difficult that is with EDI 835 remittance files coming in?  Even handling correspondence letters manually is outdated. According to a HIMSS Analytics survey, about a third of healthcare providers are still manually processing claim denials. “Given the complexities around submitting claims and…
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Identity Fraud: New Techniques Respond to New Technologies

Banks are facing bigger and bigger challenges to ensure new accounts are actually legitimate. Once fraudsters create an account under a false identity, it can be very difficult to stop before its too late. To make it more difficult, online applications and online account opening give fraudsters the upper hand in manipulating their identities. From the American…
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"Why would I drive to talk to a video screen?" Six Video Teller Mistakes to Avoid

It’s not a live-in-person teller, and it’s not an ATM. But, based on conversations I’ve had with some of my older, more set-in-their-ways relatives, it may be the only way to get certain people to make use of a “machine” to do their banking. The interactive video teller machine certainly looks like an ATM, but the remote…
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Orbograph Converts 200+ Hospitals and Physician Groups in H1, 2016 To Electronify EOB & Correspondence Letters, Integrates Denial Analytics

Cloud-based, HPAC processing solution compresses onboarding time with Opti-Lift™ technology
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How Mobile Apps Helped 100,000 Get Virtually Free Healthcare

The challenges of achieving an efficient healthcare system are far reaching.  In the US, we are all familiar with HIPAA, healthcare fraud, delayed payments, PCI and the challenges of converting from traditional workflows into digital. As companies like OrboGraph help facilitate a transition to full automation of the insurance payment process, others are introducing innovations…
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Regulators Now Demanding New Deposit Reconciliation Practices for Banks & Credit Unions

Fed. Government: “Technological and other processes exist that allow financial institutions to fully reconcile discrepancies in deposit accounts”
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What Are the Lost Revenues When Patients Don't Pay?

Jaeme Adams, cofounder and CEO of SwervePay, has an interesting take on improving the reliability of patient payments. He lists three very good reasons to take seriously what he calls an “illness” infecting Healthcare provider offices across the country: $32 billion could be recaptured annually if the patient billing and payment process was simplified. This can be…
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Even With New Payments, Volumes Can Decline – Can Mobile Overcome?

In an article ostensibly about a new mobile pay program introduced by a little company called Google, there is interesting challenge that mobile payments needs to overcome to go truly mainstream. Volume decline...
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“Fraudsters are innovative & persevering—money is a great motivator!"

It should come as no surprise to security-obsessed online merchants that fraud is the leading concern of e-commerce merchants polled by the Merchant Risk Council, a Seattle-based worldwide association of e-commerce payments and risk-control executives. The MRC polled a total of 193 merchants in December and January at companies of varying industries and sizes (see their report…
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Revenue Cycle in a Value-Based, ACA World: 3 Must-Have Change Management Strategies

Efforts to improve revenue generation and capture are focused on the front end. However, well-designed and well-run operations contribute to employee satisfaction and better service, as well as reduced costs.
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What's More Important – – Faster Payments or Universal Acceptance?

While some major corporations and regulators in developed markets like the U.S. and U.K. are narrowing in on same-day and near-instantaneous electronic payments, in developing nations, businesses just want to trust that a payment will land where and when it’s supposed to – it doesn’t have to be instant.
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Identity Theft, Bank Tellers, and Fraud

If Manhattan's top District Attorney Cyrus Vance is to be believed, consumers may have as much -- or more -- to fear from bank tellers than they do from accessing their accounts online or with a mobile device.
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Report: FDIC-Insured Institutions Earn $40.8 Billion in Fourth Quarter 2015

End of the physical bank branch? Not at this rate!
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"End-to-End" System is Key to Value-Based Care Success

Advanced technologies, in tandem with improved workflows and better data, have resulted in RCM systems that encompass the entire healthcare enterprise.
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Three Branch Models Which Will Keep Physical Banks Alive.

Meredith Deen of Financial Management Solutions, Inc. (FMSI) thinks there is still life in the traditional bank branch.
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US Hospital Electronic Payment & Remittance Adoption: Fill Out a Survey for a Chance to Win the OrboDrone

When it comes to Electronic Payment and Remittance Adoption in the US hospital market, what are the real numbers?
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OrboAnywhere Launches with BAI Innovation Showcase (Video)

I really enjoy gatherings like last month's BAI Payments Connect Conference because they provide an opportunity to re-engage colleagues interested in new technologies around "the check"... now, where else can you find that??? This year's event was especially gratifying because Orbograph used the occasion to launch the new OrboAnywhere™ solution...and they recorded my presentation to create a video!
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On Second Thought…. Checks – We Love 'Em!

In the interest of equal time - Checks? We love 'em!
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Kill the Check? "Kill the Check!" Says electronic payment advocate…

"Just because checks have existed since at least 13th century Venice and 19 billion of them were used to pay people and businesses in the U.S. last year doesn’t mean that we should keep them alive. We, as a country, somehow mustered up the courage to move past the horse-and-buggy and 8-track tapes – I think we can dig deep and find it within ourselves as a payments ecosystem to kill the check."
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The Paper Check is Dead; Long Live the Paper Check

Snapcheck founder Ken Kruszka describes describes the continuing popularity of the paper check as “ludicrous,” but contends that they have their advantages.
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2015 Top 5 Payment Trends Are Actually Happening …

What were the top five payment trends according to BAI's 2015 Payments Connect Publication?
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Orbograph Releases White Paper on Payment Negotiability for the Omnichannel

"Ensuring Payment Negotiability for the Omnichannel While Delivering a Consistent Customer Experience"
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The Growing Value Proposition Around Mobile Deposit

Our friends at RemoteDepositCapture.com completed a new poll on mobile RDC and found that among those participating in their survey, 28% put the value of mobile remote deposit capture (mRDC) at up to $1.00 per transaction, and just 3% said using mRDC is of no value to them.
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Remote Deposit Capture Leveraged to Address the "Underserved"

Fifth Third Bancorporation is deploying Remote Deposit Capture to attract new customers from the ranks of un- and underbanked Americans, collectively known as financially underserved.
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What I Saw at the Show: HIMSS 2016

At this year's HIMSS Conference, I saw and heard things that make me confident that 2016 is going to be yet another year of startling growth in the healthcare payments space.
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Orbograph Announces OrboAnywhere™ Image Validation Solution At BAI Payments Connect 2016

Successful certification completed for Clear Inline® and Vault by Digital Check®
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The Readability Challenge: New Software Breakthroughs Virtually Eliminate Exceptions

One of the biggest hurdles in maintaining self-serve devices -- ATMs, Remote Deposit Capture (RDC), and kiosks, to name a few -- is ensuring that any negotiable item is converted and deposited correctly. Money orders are often the worst offenders, but there are still many checks with poor dropout features. Additionally, low-end scanners are more prone to poor images and MICR rejects due to cheaper imaging components.
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orbonation

Orbograph Completes Successful Proof of Concept Testing of OrboAnywhere™

Digital Check tests interface methodology and validation logic on Owhere Test Cloud™
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A check is still the best P2P payment vehicle? Some say, "Sad, but it’s true!"

The vision of P2P payments is like a dream for mobile app vendors and bank executives who love digital payments. Let’s say you want to give or pay money to a friend, relative, or even small business. I recently went through this exercise several times. And guess what? To my surprise, the best option was still a check!
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Not in the cards? Here's what the ATM of the future will look like

ATM technology is responding to the fact that, in spite of consumers' embrace of plastic, there is still a lot of love for cash (Chase plans to respond to the desire for cash access by introducing check-cashing ATMs in late 2016.). Checks are still getting some luvin' as well!
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The Key to Controlling Medical Claims Billing Costs? INTEGRATION

It's a safe bet that there will be a great deal of talk at this year's HIMMS Conference (February 29 – March 4 in Las Vegas) regarding integration in medical claims billing.
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Stay on Target: Spider-Man and the Omnichannel

We've been talking about the Omnichannel quite a bit, both in the OrboNation blogs and around the Orbograph offices. It's an important topic for financial institutions and retailers alike.
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Omni-Channel Strategies Demand Cross-Channel Consistency

During the Omni-Channel Capture: An Evolving Strategic Direction webinar recorded live at the RDC Summit 2015 (free for RemoteDepositCapture members here), the panelists agreed that Omni-channel delivery strategies, pioneered by hospitality and retailing companies, are becoming absolutely vital for financial services.
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Embracing the OMNICHANNEL: Banks Break Free From Legacy Systems

Before “Multi-channel” become Omnichannel, the goal was to provide multiple ways to interact with a bank and your accounts. For quite a while, the ability to check balances and make deposits by any means other than walking into a bank lobby – using a web site, ATM machine, smart phone, etc. – was novelty enough.…
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We're BACK after a brief break from blogging….

The OrboNation Blog is back! Why the slight “vacation,” you ask? Well, we’ve been busy with new staffing (James Bi, our Marketing Coordinator has done a dynamite job on trade shows and campaigns), new product priorities (healthcare payments going wild), along with new check processing innovations (full release of OrboAnywhere), just to name a few. So,…
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Orbograph Announces Pre-Release of OrboAnywhere™ at BAI Retail Delivery 2015

Multi-channel, real-time image validation targeted toward self service devices
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Orbograph Releases White Paper, “Strategic Considerations For Paper-based Healthcare Payments”

Paper addressing the future of EOBs, checks, correspondence letters and patient payments
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orbograph

Next-Gen Medical Lockbox Solution Gives Banks Competitive Edge

TMR, Orbograph Partnership Delivers Advanced Payment Processing with Healthcare Revenue Cycle Automation
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orbonation

Orbograph On-boards Eighth Medical Billing Company with Healthcare Payment Automation Center (HPAC)

Business and channel partners successfully offer paper to electronic conversion services
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ECCHO Continues Strong Leadership, Reaches 25th Anniversary Milestone

In an era where “checks were away”, who would believe there are still 18B per year remaining. Luckily for financial institutions and the payments industry, we have an organization who providers leadership around checks; instituting rules which facilitate better, faster and more fair payments!  Thank you ECCHO. The list of accomplishments is impressive.  Check out…
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ABA Tool Looks Useful for Finding Routing Numbers for Consumers, but Will It be Helpful for Bankers?

The new American Bankers Association tool for finding routing numbers could be very helpful for consumers looking for routing numbers (also referred to as routing and transit/R&T). “Routing numbers are only issued to federal and state chartered financial institutions that are eligible to maintain an account at a Federal Reserve Bank. Accuity is responsible for the assignment…
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Infoscore Selects Orbograph HPAC for Medical Lockbox Processing

PayData Solution Suite expands capabilities to include full EOB conversion
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Orbograph Partners with Top 10 Bank in Southeastern US for Major Market Expansion in Medical Lockbox

Bank treasury to offer modernization of payment services to healthcare providers
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Congratulations to Orbograph Business Partners and Clients in the FinTech 100

Orbograph business partners did well in the annual FinTech Rankings of technology vendors (FinTech Forward) to the financial services industry conducted by BAI and American Banker. The study identifies the forces and trends that are motivating banks’ technology investment and ranks the top 100 companies along with their revenue generated from financial services.
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FDIC Quarterly Banking Profile (BQP) Shows Banking Industry Forging Forward

Does a 7.3% boost in earnings give you any indication of how the banking industry is doing holistically? The increase in earnings was mainly due to a $7.8 billion (4.8%) increase in net operating revenue (the sum of net interest income and total non-interest income), the biggest since the fourth quarter of 2009. The good news is that almost two-thirds of the 6,589 insured institutions reporting (62.9%) had year-over-year growth in quarterly earnings.
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orbograph

Orbograph Leverages Silver Bullet’s Ranger® to Support Industry adoption of Payee Name Verification (PNV)

Desktop Check Analyzer (DCA) system, using Silver Bullet's Ranger® API, is supporting industry adoption of Payee Name Verification (PNV)
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Orbograph Introduces the 2014 Check Processing Innovations Research, In Cooperation with Industry Authority Vijay Balakrishnan

Independent survey by StratEx, LLC. to focus on innovations & transformational check technologies
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The Fundamentals Behind Managed Check Recognition Services

There was a great article written on the Institute of Financial Operations site called “5 reasons you should not manage OCR software internally”. The concepts and challenges for end-users to fully manage their recognition environment applies to all industries. We’ve seen how even in check processing, banks are underachieving in their check processing environments by 10%, 20% and even 30%, leaving large chunks of automation “on the table” for their employees to manage. The end result is higher labor costs, additional overhead to run the systems and negative client experience due to additional errors.
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ECCHO Doing “God’s Work” for Check Payments

As “the check” gets less and less attention due to the myriad of new payment innovations, rules for check processing continues to improve. Our good friends at ECCHO continue efforts on making the check payment better and better by gathering critical, industry-wide feedback on Reg CC improvements.
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Alternate Branching Strategies to Enhance your Geographic Footprint

The summer 2014 newsletter from industry consultant, Trent Fleming, identifies important considerations for community and large banks on how to leverage technology to complement branch “brick and mortar”.
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orbograph

Orbograph Underwrites 2014 Strategic Healthcare Payments Research Initiative Benchmarking Electronic Business Practices in Hospitals

Independent survey by BoardTrust highlights best practices for electronic payment transformation
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orbonation

South Nassau Communities Hospital Implements Orbograph’s Healthcare Payment Automation Center (HPAC)

Healthcare payments automation reduces paper, streamlines revenue cycle
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EFT Reassociation to ERAs Implemented on Orbograph’s Healthcare Payment Automation Center (HPAC)

Leading healthcare payments automation solution delivers ACH payment reconciliation
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IOFM Payments Summit Delivers Futuristic Agenda

The IOFM Payments Summit (www.iofm.com) examined the opportunities, challenges and business drivers for emerging payments automation technologies and processes. Billers and banks need strategies for managing multiple payment channels and transitioning remittance and lockbox operations from paper checks to multi-channel electronic payments inputs. The beauty of this show was in its diversity of thought leadership and vision for the future.
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Orbograph Sponsors Healthcare Track at The Institute of Finance & Management’s Payments Summit

Participation involves three breakout sessions including Healthcare Revenue Strategies, LLC.
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Evolving from Paper to Electronic in Healthcare Payments

Former Health and Human Services Secretary and Governor of Wisconsin, Tommy Thompson is interviewed by healthcare payments expert, Mark Brousseau, President of Brousseau & Associates in Q&A Session #12. Gov. Thompson talks about how administrative simplification should move forward within the healthcare industry. Currently healthcare is behind the curve of adoption compared to other industries including many banking applications and insurance companies.
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Advice to Banks Seeking to Introduce Medical Banking Services to Healthcare Providers

Former Health and Human Services Secretary and Governor of Wisconsin, Tommy Thompson is interviewed by healthcare payments expert, Mark Brousseau, President of Brousseau & Associates in Q&A Session #11. Gov. Thompson believes financial institutions, including all banks, can add value to the revenue cycle process. Banks can be a supportive member of an integrated system for healthcare providers.
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Role of Banks in Automating Healthcare Payments

Former Health and Human Services Secretary and Governor of Wisconsin, Tommy Thompson is interviewed by healthcare payments expert, Mark Brousseau, President of Brousseau & Associates in Q&A Session #10. Gov. Thompson talks about the role of banks in automating healthcare payments. Healthcare expenditures are 20% of the GDP, so banks should want to lead the industry in order to maximize the revenue opportunities.
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Adding Value to Practice Management Systems

Practice management (PMS) software runs the business side of healthcare, from scheduling patients to billing to generating monthly reports. Unlike with electronic health records (EHRs), selecting and overseeing a PM system isn't typically the physician's domain. In a large practice, it typically falls on the office manager's or IT manager's shoulders.
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Orbograph Announces Accura XV™ 2.1 at BAI Payments Connect

Successful check processing implementations in banking leads to remittance innovations
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Orbograph Selected as a Top 5 Vendor in Revenue Cycle Management Software Report by PBP Media

Educational white paper addresses challenges within the revenue cycle of healthcare
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RemoteDepositCapture.com Initiates Research on Mobile RDC Risk

With all of the excitement of Mobile RDC, the industry has yet to experience significant losses… at least those which have leaked to the public. Orbograph commends RemoteDepositCapture.com for initiating a study in this area to help identify and quantify the risk in Mobile RDC; at least anecdotally. Business-focused RDC solutions have been very beneficial for the banking industry. Not only has the value been there for businesses, but the losses have been minor across the industry.
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If you Missed Valentine's Day, Don't Bother with Flowers

I know this is a few days late, but CrossCheck's recent post titled, "Valentine’s Day Payment Processing Equals Sweet Business", has got to be the cutest blog post I’ve ever read. Perhaps men can reflect on how we treated our “sweeties” on Valentine’s Day and compare it to the industry numbers… kind of like comparing to benchmark studies! For example, “60.3% of men will buy flowers, but only 36.9% of women even want them!” Ouch! Good thing I didn’t buy flowers this year!
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Improving the Bottom Line for Healthcare Providers

Former Health and Human Services Secretary and Governor of Wisconsin, Tommy Thompson is interviewed by healthcare payments expert, Mark Brousseau, President of Brousseau & Associates in Q&A Session #8. Healthcare providers are finding the current business environment to be very challenging from a financial standpoint. Major market factors such as the Affordable Care Act (ACA), a slow growth economy and consumerism are squeezing the bottom line of providers.
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Healthcare Industry Pain Points Video

Former Health and Human Services Secretary and Governor of Wisconsin, Tommy Thompson is interviewed by healthcare payments expert, Mark Brousseau, President of Brousseau & Associates in Q&A Session #7. There are many pain points in the healthcare industry today. Many of them are due to the uncertainties of the future, which are tied to a general confusion on the implications of new regulations. Healthcare providers, payers and other players are all affected.
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Registration Now Open for the Orbograph Virtual Client Conference

Scheduled for February 19th and 21st from 1-3 PM EST, our first ever Virtual Client Conference is an event not to be missed! We have taken our Client Conference virtual this year in an effort to make the event easier to attend for busy payments professionals. On both days, we’ve planned two “hours of power” to explore new innovations, industry topics as well as case studies. Day one, on February 19th will focus on check processing topics and day two on the 21st will highlight topics regarding automation solutions in healthcare payments.
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Healthpac Computer Systems Expands Partnerships with Orbograph for EOB Conversion and EFT Reassociation to ERAs

Automated data lift and reassociation technologies will reduce costs for providers by up to 50%
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ICD-10 Healthcare Payments Educational Video

Former Health and Human Services Secretary and Governor of Wisconsin, Tommy Thompson is interviewed by healthcare payments expert, Mark Brousseau, President of Brousseau & Associates in Q&A Session #6. ICD-10 is a diagnostic coding system implemented by the World Health Organization (WHO) in 1993 to replace ICD-9, which was developed by WHO in the 1970s. ICD-10 is in almost every country in the world, except the United States. When we hear “ICD-10” in the United States, it usually refers to the U.S. clinical modification of ICD-10: ICD-10-CM. This code set is scheduled to replace ICD-9-CM, our current U.S. diagnostic code set, on October 1, 2014.
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HIPAA Healthcare Payments Educational Video

Former Health and Human Services Secretary and Governor of Wisconsin, Tommy Thompson is interviewed by healthcare payments expert, Mark Brousseau, President of Brousseau & Associates in Q&A Session #5. The Health Insurance Portability and Accountability Act of 1996 (HIPAA) required the Secretary of the U.S. Department of Health and Human Services (HHS) to develop regulations protecting the privacy and security of certain health information. To fulfill this requirement, HHS published what are commonly known as the HIPAA Privacy Rule and the HIPAA Security Rule.
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Implications of Patient Pays Educational Video

Former Health and Human Services Secretary and Governor of Wisconsin, Tommy Thompson is interviewed by healthcare payments expert, Mark Brousseau, President of Brousseau & Associates in Q&A Session #4. Gov. Thompson talks about how patient responsibility may increase out of pocket expenses for the individual. If the end result is not "extreme", this will be a positive influencer to the healthcare process and reduce excessive procedures, therein reducing costs within the process because there will be less denials.
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Accountable Care Organizations Educational Video

Former Health and Human Services Secretary and Governor of Wisconsin, Tommy Thompson is interviewed by healthcare payments expert, Mark Brousseau, President of Brousseau & Associates in Q&A Session #3. In this interview, Gov. Thompson talks about the impact of Accountable Care Organization (ACOs). ACOs are groups of doctors, hospitals, and other health care providers, who come together voluntarily to give coordinated high quality care to their Medicare patients.
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Operational Impact of the Affordable Care Act

Former Health and Human Services Secretary and Governor of Wisconsin, Tommy Thompson is interviewed by healthcare payments expert, Mark Brousseau, President of Brousseau & Associates in Q&A Session #2. In this interview, Gov. Thompson talks about the operational impact of the Affordable Care Act (ACA) as well as the overall direction of patient care.
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The Real Reason Branch Traffic is Declining… Speed

I recently interviewed our Senior Integration Support Engineer, Boaz Ron, related to how he felt about going into a branch. His thoughts were the following: if I can get a deposit done through my phone, computer or ATM in under 20 seconds, why does a teller take longer? An ATM can dispense cash faster than tellers and there is always some old slow guy holding up the line.
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Retail Innovations Can Be a Little Creepy

There is a paradox in branch capacity planning right now. Retail wants more revenue, but branch transaction volumes have declined nearly 35%, according to a FMSI 2013 Teller Line Study, due to additional online products and RDC offerings; which mean less walk-in traffic. In response, technologists are trying to innovate the branch experience, while bringing a more personalized and sales-oriented encounter. In some respects, the branch is becoming less relevant, except when the customer “needs” to solve a problem and they want interaction.
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CheckALT Deployment of Orbograph Automation for RDC™ Streamlines Remote Deposit Capture

Customer experience featured in Orbograph’s customer actualization video series
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Congratulations to FinTECH 100 Business Partners and Clients

FinTECH’s annual top 100 companies in financial technology is comprised of a dynamic list of both public and private companies generating tremendous revenues in the financial industry, both in the US and globally. The interesting distribution of these companies illustrates the revenue power of the top companies.
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Top 10 Considerations for 2014 Budgeting in Check Processing

As we end another year of relatively stable check volumes in the financial industry, there are a number of cost-effective alternatives with excellent and proven return on investment which should be strong considerations for your 2014 budget. Although there is a decline in check volumes, it’s a stable decline, which implies predictability and less risk. Also, as product adoption curves of distributed capture points increase, a financial institution can better plan for significant improvements for each workflow.
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Orbograph Accura XV™ 2.0 with V100 Delivers on Performance Targets of Virtually 100% CAR/LAR Read Rate

Next Generation Recognition (NGR) Technology validated by ProfitStars’ Alogent® Solutions
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Orbograph Expands Healthcare Payments Division with Addition of Mike Gelbwachs

Senior sales executive to meet vigorous growth in healthcare payments automation
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Tellers Who Become Sellers Must Be Stellar

A recent article in Banking Strategies, The Strategic Implications of Tellers Selling, dissects the concept of traditional tellers evolving into sales people at the branch for walk-in clients. When presented in an orderly manner, the concept brings a fresh feel to the irony of the bank branch; leverage branch resources to drive revenue and increase transaction processing efficiency while branch volume declines. Tellers selling financial services can provide a great opportunity, but there is the possibility of “heartburn” for customer experience.
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OrboNation Connections 2.0

Welcome to the next phase of the OrboNation Connections blog! If you have visited our blog at any point since its launch last summer, you may have noticed a couple of challenges in finding the information that you were looking for. With the redesign of our blog, we hope to address some of those challenges by providing expanded communication opportunities, better navigation and more educational resources for financial and healthcare professionals as well as an improved visual design.
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Who Makes Sure Mobile RDC Really Works? It’s Orbotech!

As Orbotech, Orbograph’s parent company, announces its Q2 2013 earnings report, we thought it might be a good time to point out that pretty much all of the Smartphones on the market go through a quality assurance processing using Orbotech’s latest generation of automated optical inspection and array tester models within the fabrication of mobile devices and large screen televisions. For 30+ years, Orbotech has enabled electronic manufacturers to achieve increased yields and throughput in the production process of electronics using: automated optical inspection (AOI) systems for bare printed circuit boards (PCBs), flat panel displays (FPDs) and automated optical inspection (AOI).
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8 Good Reasons Why Checks are Hanging On

An article today in PYMNTS.com called (From Paper Checks To Electronic Payments: Eight Questions To Ask) illustrates why converting to a new payment methodology is so challenging. Simply put, it's an “adoption process”. Any new product or idea in the market, particularly in today’s fast moving marketplace for businesses and consumers, must have a methodology for an onboarding process which is: easy to implement, requires minimal investment and limits internal conflict and resource allocation.
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What is the Relationship of Next Generation Check Recognition to the Top Five Retail Banking Trends for 2013?

According to an article in BAI Banking Strategies by Applied Predictive Technologies, retail banks will focus on managing the multi-channel impact of mobile banking, downsizing branches and selective investing in branch technology. The changing market dynamics due to the variables of new technologies and adoption has complicated the modeling process for the retail sector. This is an opportunity for operations to support the goals of the retail side of the bank by executing on new technologies in check processing automation. By taking a straight-through-processing orientation across the enterprise, the retail bank can focus on client needs, rather than overcoming operational limitations of systems. See how the five top trends can be optimized below with Next Generation Recognition (NGR) technology.
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What is the Next Generation in Check Recognition for Teller and RDC?

With successful implementations in teller image capture and remote deposit capture, we’ve accomplished one of the most difficult phases of the product development cycle… strong penetration. The business case has been proven out, solutions have achieved stability and the purchases of these services have offered a robust solution set of features. However, if we objectively evaluate the ultimate goal, straight-through-processing, we still have a major phase level in the process.
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Let the Fireworks Begin: The State of Image Capture Technologies

Vijay Balakrishnan led a spirited webinar, hosted by Orbograph, addressing The State of Image Capture Technologies. It’s always interesting to take a retroactive look at what the vision was 5 years ago, and compare that to where we are today. In Vijay’s presentation, he looked at how the vision of distributed capture overall has been realized. But there are areas where the full potential has not fully been achieved.
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Orbograph Announces Educational Healthcare Payments White Paper on Reassociating EFT/ACH Payments to ERA’s in 2014

Electronic Simplification standards and regulations will not alone solve industry problems
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Orbograph Announces New Business Partnership with Healthcare Revenue Strategies (HRS)

EOB data lifting expands HRS denial management impact into EOBs
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Cashier’s Checks: Can Consumers Trust Them & Can Paying Banks Find Fraud?

A recent post by Fraud Avengers caught our eye related to Cashier's Checks. It’s interesting that this long time, reliable check source had become a target in many banks for counterfeiters. Fraudulent Cashier's Checks typically become a deposit fraud loss at the bank of first deposit (BOFD) when the paying bank has strong controls in place for their incoming cashier's checks. In order to best catch counterfeit Cashier's Checks, a financial institution should implement strong image analysis and data analytics which can weed out items that have different check stock layouts as well as items with serial numbers out of range.
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Teller Image Capture- Myths and Realities: Part II

A recent post by Fraud Avengers caught our eye related to Cashier's Checks. It’s interesting that this long time, reliable check source had become a target in many banks for counterfeiters. Fraudulent Cashier's Checks typically become a deposit fraud loss at the bank of first deposit (BOFD) when the paying bank has strong controls in place for their incoming cashier's checks. In order to best catch counterfeit Cashier's Checks, a financial institution should implement strong image analysis and data analytics which can weed out items that have different check stock layouts as well as items with serial numbers out of range.
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Teller Image Capture – Myths and Realities: Part I

Teller Deposit Automation (TDA) is where retail banking meets payment processing. The imperatives that drive these worlds are profoundly different. The previous installments dealt with some of the business case aspects of TDA. This post touches on systems integration and related business implications. Retail banking and payment processing- shotgun wedding, a bridge too far? Let us see.
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Orbograph Announces New Business Partnership with CheckALT for RDC

Automation for RDC™ check recognition solution streamlines remote deposit capture
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Orbograph Hall of Fame Expands with Nine Banking and Healthcare Innovators

ORBY Award Presented to Impactful Companies and Individuals for Successfully Deploying Recognition Technologies and Driving Market Adoption
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Orbograph Takes New Orleans by "Storm"

No pun intended, but New Orleans + Orbograph Client Conference = “a hurricane of check and healthcare processing”! The Orbograph Hurricane began on Wednesday evening, April 10th, with a wonderful opening reception. Nearly 70 attendees filled the reception hall to interact and listen to a local New Orleans Jazz band. A classy and jazzy way to start!
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ALL MY PAPERS Signs Reseller Agreement with Orbograph

All MY Checks™ Expanded Functionality Provides Low-Volume System Integrators with Low Cost Solution for Generating Check Image Cash Letters for Remote Deposit Capture with industry leading CAR/LAR recognition
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Orbograph Announces Next Generation Recognition At BAI Payments Connect 2013

Check recognition enhancements deliver value to teller image and remote deposit capture
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Who knew recognition had such an impact at BAI Payments Connect 2013?

Can you believe next week is BAI Payments Connect 2013 in Phoenix already? The theme this year is “Building a Customer Centric Payments Strategy”. It’s impressive to see the number of check recognition innovations… it covers every Payment Summit topic. Check out these developments...
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Orbograph and Silver Bullet Form Alliance For Check Recognition Plug-in with Distributed Check Scanners

Silver Bullet Ranger now supports check recognition as marketplace looks to simplify
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FAQ from ECCHO – a Wealth of Information

Joining the ECCHO 2013 Operations Committee meetings in Dallas was a luxury to a vendor like Orbograph. The level of details which are covered related to topics such as check clearing, check processing and deposits is not only a testament to the commitment of the organization to excellence, but explains rules and concepts which are seldom exposed within the walls of software vendors. Examples of detailed analysis and discussion topics which are invaluable include...
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Orbograph to Sponsor Chip Kohlweiler of Deloitte at BAI Payments Connect

Fraud risk assessment service will target risk within bank silos
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Orbograph Announces Successful Implementation of POS Processing with Tempus Technologies

Check recognition delivers automation to point of sale (POS) and ACH conversion
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Orbograph Client Conference 2013 is Just Around the Corner

Did you see our recent press release announcing our conference agenda with a star-studded line-up of presenters and topics? Join us for our Check and Healthcare Payments Automation Jazzfest where you will be blown away with an ensemble of content, networking activities and entertainment!
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Thinking Through Teller Image Capture

Check processing has always been considered a critical departmental activity which could impact customer service and the branch operations, but indirectly. With today’s popularity of teller image capture, check processing at the teller line has a much wider range of considerations. Teller image capture moves the entire capture and balance process to the front counter. The strategic implication of this move is more than just financial savings. Think about the impact it has on the customer “experience”, the employee environment in the branch, risk mitigation and work process improvement. Each category has a life of its own with many considerations.
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7 Ways to Utilize Teller Capture to Revive Bank Branch Operations

Imagine a bank branch. The tellers are at their stations and greeting customers promptly. Checks are processed as they are received without errors. The transactions are balanced in front of the customer instead of after hours in the back-office and the need for teller overtime is eliminated.
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Orbograph Adds Jeffrey Buechler to Senior Management Team

Vice President of Finance to play critical role in company growth plans
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Convenience – Is it Driving Banking Innovation?

According to Michael Porter, a Harvard business professor and strategy guru, a company’s long-term survival dictates that a business strategy be chosen. Three primary strategies for consideration include: dominating a specialized market, providing consumers with the lowest cost for products and/or services and differentiating services and/or products.
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12-12-12: The End of the Check is Upon Us

Today is 12-12-12. The number certainly holds significance in human existence as illustrated by: Apart from there being 12 hours of day and night, and 12 months in the year in the Roman calendar, there 12 signs of the Zodiac, 12 Apostles, 12 days of Christmas, 12 tribes of Israel, 12 gods of Olympus, 12 old testament prophets... you get the idea. Some say the day symbolizes love, others completeness or fulfillment. Later this month, according to the Mayan Calendar - 12-21-12 - DOOMSDAY!
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Recognition Systems Plateau Before they Grow

As I was planning for our 2013 Orbograph Client Conference, I was reviewing materials from a past years conference, and have to admit, was a little disturbed on a few memories! I remember that conference like it was yesterday. Beyond the excitement of a conference in Salem, MA around Halloween, and a really fun theme called “A Supernatural Opportunity from Orbograph”, three very distinct topics gave me flashbacks...
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FLEX Selects Orbograph for Check Recognition in FLEX Check21 Teller Platform

Solution delivers automation to teller image capture for credit unions
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11 Capabilities of Teller Image Capture You Need to Ask For

There are white papers galore written by the industry’s best teller image capture providers which explain the business case behind teller image capture. It’s encouraging to the market that this workflow is catching on in both large financial institutions and community banks. In fact, based on a recent flurry of large banks making decisions to move to teller image capture, the numbers for this market segment should reach nearly 60% per Celent.
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Orbograph and ALL|MY|PAPERS Form Alliance for Remote Deposit Capture & Mobile Marketplace

Complementing technologies improve efficiency and reduce risk of fraud
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Orbograph Announces Automation Services for RDC™

New recognition solution addresses corporate, consumer and mobile remote deposit capture
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Data Entry Throughput and Cost: The Real Numbers

Over the past 15 years, Orbograph has been working with many organizations to identify the miskey rates of data entry operators. This research included: End-user banks, Data entry providers to Orbograph and Research engagements with Global Concepts and Metasoft. Part of our analysis was focused on unit costs of keying, while balancing was also an important consideration. One thing is certain, the environmental variables play a major role in the accuracy of data entry operators.
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Today’s “One-Shot” Customer Service Opportunity in the Bank Branch

With more and more retail and commercial customers utilizing online and mobile banking technology for deposits, transfers and person-to-person (P2P) activities, fewer customers are making their way into retail branches. While these advances are great as an added convenience, is does create a problem for the banking industry, particularly financial institutions promoting “personal/local banking”. Without customers interacting one-on-one with tellers and personal bankers, there is a missed opportunity on confirming customer satisfaction and up-selling other financial products. For this reason, it is vital that financial institutions capitalize on every customer that walks through the door.
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Even Mobile Banking Cannot Drive 100% “Online Banking” Enrollment

It is no secret that banking has come a long way in the past decade. Technological changes have played a tremendous role in expanding services which banking customers now have access to. However, are we limited by the 80/20 rule?
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Orbograph’s Automation Services™ & Accura XV™ Surpass 200 End-User Clients

Business partner migration programs accelerate adoption of latest solutions
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Why Checks have a Place in our Future

Everyone seems to want to pick on the check. Poor little guy… Obviously there are inefficiencies with checks, which translate into innovations and new products which generate margin in certain market segments. But let’s not forget...
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Envision More out of your Branch and Teller Image Capture

Mediocrity vs. excellence. It’s the dilemma which many financial institutions (FI) face when they implement a new system. But why are we speaking about mediocrity when the expectations for a new system is excellence? Because many times FI’s do not have processes in place to ensure success, do not hold their employees accountable and/or accept mediocre results from their vendors.
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Cummins Allison and Orbograph Provide Unmatched Deposit Processing Efficiencies with Integrated Check and Currency Processing Solutions

Revolutionary two-in-one scanner now integrated with leading check recognition and IQA
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Orbograph Inks 60th Contract for Its Latest Check Recognition Solution

OrboCAR Accura XV™ achieves wide-reaching success in past four months
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Data Support Systems to Rollout Fraud Solution to Major US Bank

Technology Company Provides Replacement Strategy for Outdated Fraud Solutions
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Orbograph Successfully Implements Healthcare Revenue Cycle Management Solution

Orbograph P2Post™ Reduces EOB Processing Costs by up to 60%
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