Month: September 2012

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Orbograph and ALL|MY|PAPERS Form Alliance for Remote Deposit Capture & Mobile Marketplace

By Shannon Zaragoza / September 25, 2012 / 0 Comments

Complementing technologies improve efficiency and reduce risk of fraud

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Orbograph Announces Automation Services for RDC™

By Shannon Zaragoza / September 21, 2012 / 0 Comments

New recognition solution addresses corporate, consumer and mobile remote deposit capture

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Reducing Medical Costs with Coordination of Care

By jgregory / September 20, 2012 / 0 Comments

The healthcare industry is certainly a unique blend of profit driven organizations intermingled with government services and controls. With the current political environment, state of the economy and major changes in the medical system in process, it is important for both profit-driven and non-profit medical organizations to streamline operations to control costs and minimize denials while participating in coordination of care. The ultimate goal is to achieve a “targeted bottom line”.

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Data Entry Throughput and Cost: The Real Numbers

By jgregory / September 18, 2012 / 0 Comments

Over the past 15 years, Orbograph has been working with many organizations to identify the miskey rates of data entry operators. This research included: End-user banks, Data entry providers to Orbograph and Research engagements with Global Concepts and Metasoft. Part of our analysis was focused on unit costs of keying, while balancing was also an important consideration. One thing is certain, the environmental variables play a major role in the accuracy of data entry operators.

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Today’s “One-Shot” Customer Service Opportunity in the Bank Branch

By jgregory / September 10, 2012 / 0 Comments

With more and more retail and commercial customers utilizing online and mobile banking technology for deposits, transfers and person-to-person (P2P) activities, fewer customers are making their way into retail branches. While these advances are great as an added convenience, is does create a problem for the banking industry, particularly financial institutions promoting “personal/local banking”. Without customers interacting one-on-one with tellers and personal bankers, there is a missed opportunity on confirming customer satisfaction and up-selling other financial products. For this reason, it is vital that financial institutions capitalize on every customer that walks through the door.

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Helping Bankers Sell Medical Lockbox Services

By jgregory / September 6, 2012 / 0 Comments

Healthcare providers have one of the most complex payment cycles. One would think that most would simply outsource the lockbox function to a service provider or financial institution (FI). Unfortunately, FI’s struggle in many ways to sell medical lockbox processing. But why? Many of the FI’s officers are not hunter sales people. They are account managers who farm a territory. Convincing a provider to outsource their entire operation, or switch from another is a major decision which involves a strong business case as well as long-term strategy. Account managers (AM) are used to visiting accounts, chatting about customer service and managing a relationship. They don’t have highly compensated sales programs which motivates the AM to have a strong, sometimes uncomfortable sales closing process.

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Mobile RDC: Addressing Check Disposition Concerns

By jgregory / September 4, 2012 / 0 Comments

Mobile banking has expanded “online banking” into the realm of immediate gratification; how perfect for today’s younger generation. But actually, it’s not only GenY-ers who want instantaneous information and accessibility. The list also includes business people, soccer moms, college students and just about everyone with a smart phone.

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