You might remember the post where we explored the misadventures of a patient who tried — in vain — to anticipate and control the costs of a planned procedure by interacting with his medical facility. It didn’t go so well.
Loyale Healthcare recently asked a question that a lot of people — medical professionals and the public alike — have been asking for years:
They only used one bed. Why are you sending them five bills?
From Yahoo Finance:
In One Bed – One Bill, Loyale Healthcare examines patient expectations and the procedural and technical underpinnings that enable the delivery of a seamless, satisfying holistic patient experience. This is a matter of increasing importance as patients and providers both struggle to overcome the challenges presented by patients’ increased personal costs.
The article goes on to note that today’s patient financial experience is archaic, and in the face of every other market segment making transactions easier and more painless, the gap is becoming more obvious than ever.
Loyale Chairman and Founder Dan Peterson will tell you it’s all about gathering and managing information:
The secret sauce of One Bed – One Bill is powerful, but not really a secret. Loyale has spent over 30 years developing the expertise to quickly integrate information already present within an organization into a single, coherent reference source. For patient experience, this coherence is about your patients’ current financial responsibility. The result allows patients and staff to understand more clearly what is owed and how to pay for it.
The article in Yahoo Finance makes clear that a consolidated bill — the expectation of modern medical consumers — is dependent upon digital rendition that comes from the use of open architecture technology that can integrate and interoperate with multiple source systems in all healthcare settings.
The One Bed – One Bill concept requires healthcare providers to move on from legacy systems and modernize their platforms. Technology like OrboAccess is able to electronify EOBs/EOPs into data that can be incorporated into multiple systems, streamlining the payments process and ultimately creating a simplified billing experience for both the provider and patient.
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