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Check out our reservoir of information related to check recognition and healthcare payment technologies. We frequently update this section with the latest news, trends, and analysis of the banking and healthcare industries.

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Platform Modernization

Both the financial and healthcare industries are undergoing modernization initiatives in check payments and remittance.  See how OrboGraph is using AI, self-learning and deep learning models to drive innovation in these industries to deliver workflow automation.

Platform Modernization

Modernizing payments in the banking and healthcare industries

AI, Self Learning & Deep Learning Technologies

Optimized AI and deep learning models for the automation of check processing and healthcare posting

Operationalizing AI & Self Learning in Checks

Revolutionizing check processing and fraud prevention for the banking industry

Delivering Healthcare Payment Electronification

Increased accuracy levels, decreased error rate for healthcare payments posting

Product Videos

See how each product/service module of OrboAnywhere and OrboAccess delivers value from our check and healthcare payment platforms

Corporate Video & Podcast

See and hear how OrboGraph incorporates AI, deep learning and self learning technologies into its product suite

Healthcare Payments

OrboAccess automates remittance and payment posting as well as enables full research and business intelligence analysis for RCM companies, clearinghouses, billers, and providers.

Access EOB Conversion

Delivers EOB/EOP electronification with information intelligence via AI and deep learning technologies

Access Correspondence Letters

Extracts posting data and tracks reimbursement progress via workflow management

Access Payment Reconciliation

Streamlines the reconciliation process of ERA, ACH, EOB and checks

Access Patient Payments

Automates patient payments for posting

Access Denial Intelligence

Spotlights trends in denials to reduce receivables via prevention

Healthcare Payments Automation Center

Scalable, reliable, flexible cloud-based hosted data center on Amazon Web Services (AWS)

Modernizing RCM with AI

An informative resource to assist RCM companies in understanding how to solve today's problems with the help of AI.

Check Processing

OrboAnywhere automates paper originated payments (i.e. checks, money orders, drafts) and remittances for balancing and posting while reducing risk and losses in the areas of check fraud, payment negotiability and compliance.

Anywhere Fraud

Transaction and image analysis for on-us and deposit fraud detection of counterfeits, forgeries, and alterations.

Anywhere Recognition

Divergent multi-engine CAR/LAR, ICR, OCR & AI check recognition for the Omnichannel

Anywhere Validate

Validate payment negotiability of paper originated items

Anywhere Payee

Match, read, and validate payees for risk and operational workflows

Anywhere Positive Pay

Payee name verification of business checks using issue files

Anywhere Compliance

Mitigate risk in check payments for OFAC, BSA/AML, UCC, Reg CC, and KYC

Traditional Products

Based on the Accura XV platform

Modernizing Omnichannel Check Fraud Detection

An informative blog series exploring payments fraud and image technologies used to fight financial crimes.

The COVID-19 pandemic has drastically altered the labor landscape. With mandated shutdowns across the country for non-essential businesses to slow the spread of COVID-19, we’ve seen a shift toward working remotely, AKA “work-from-home.”

Although official statistics are not readily available, according to Netskope – a provider of cloud security services for Fortune 100 companies – an analysis shows that remote workers utilizing their system has increased to approximately two thirds over the past two months (statistics updated on 5/12/2020).

Source: Netskope

Here at OrboGraph, we have communicated with our clients and business partners following the OrboGraph Business Continuity Plan (BCP), shifting all employees to working remotely.

Back-End Challenges for Essential Businesses

Perhaps no other industry is affected more than healthcare. While the mainstream media focuses mainly on the influx of patients needing treatment — and deservedly so — resources for healthcare providers, particularly back-end labor, are being heavily affected.

According to Beckers Hospital Review, 256 hospitals have furloughed workers in response to COVID-19, with the website providing daily updates. Employees furloughed include a percentage working in the back-end administrative side.

Detail from a recent Chase Bank email to account holders.

Banks are also feeling the effects as an essential business. Similar to healthcare, much of the back-end processing has been slowed or halted due to the stay-at-home work orders. Additionally, dealing with customer service has been a major challenge in an environment where an attempt is being made to keep employees home and “sheltered in place,” rather than working on-site. In the banking space, for example, Chase has been reaching out to account holders and urging use of their various apps now that branch staffing is minimal (or nonexistent) and people are discouraged from venturing out.

Challenges for Businesses with Employees Returning to Work

As states are slowly reopening, there are many challenges which need to be addressed for managing employees in this “new world”:

While many offices are considering redesigning office spaces to make them safer for employees, this may only provide temporary relief of fear and anxiety, which is likely to continue to be in the minds of workers.

Benefits of AI

Healthcare and banking businesses alike must adapt to this new environment. Machines typically don’t call in sick, miss work from anxiety, nor travel on the bus systems, which makes AI an asset in automating manual processes and tasks that were previously employee-handled.

An example use case in healthcare is EOB processing. This once manually intensive data task now becomes automated, allowing RCM employees to focus on higher value functions, in a WFH environment.

A similar approach can be taken by the banking industry, deploying Artificial Intelligence to automate check processing. Check automation is enhanced with AI, particularly now that internal resources are not on-premise.

This blog contains forward-looking statements. For more information, click here.

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