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Healthcare Industry Pain Points Video

Video #7 in the Healthcare Payments Educational Video Series

Healthcare Industry Pain PointsFormer Health and Human Services Secretary and Governor of Wisconsin, Tommy Thompson is interviewed by healthcare payments expert, Mark Brousseau, President of Brousseau & Associates in Q&A Session #7.

There are many pain points in the healthcare industry today. Many of them are due to the uncertainties of the future, which are tied to a general confusion on the implications of new regulations. Healthcare providers, payers and other players are all affected.

At an industry level, Gov. Thompson identifies three key points which are wrong with the system today, which we must address in the future.

  1. Too much paperwork: We’ve heard this before, but the focus to simplify and streamline must take place. 30%+ of the costs of healthcare are in administration.
  2. Technology and new innovations will streamline the revenue cycle. But for these to be successful, the adoption process of providers and players in the industry must increase in speed.
  3. People: Shortages are predicted in healthcare and action must be taken to ensure there is enough staffing to deliver quality healthcare across the industry.

To read more about OrboGraph’s EOB conversion solutions which streamline paper payments, go to: To view this video and others in this series, visit our website at

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