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AI Innovation

Both the financial and healthcare industries are undergoing an AI evolution. Review our vision for Artificial Neural Networks (ANN) and deep learning targeting these industries.

AI and Deep Learning-Based Check Processing

Check recognition & fraud detection are the most important components in today's check processing and omni-channel capture. Learn how OrboAnywhere using OrbNet AI technology reduces costs and mitigates risk for any check image capture workflow.

AI-Based Healthcare Electronification

OrboAccess, powered by OrbNet AI, provides electronification to remits and payments, enabling RCM companies to automate posting, improve research, and deliver business intelligence

About Us

Celebrating 25 years of innovation, OrboGraph has transformed into an AI company delivering targeted automation solutions to the banking and healthcare industries.

Resources

From news and events to case studies, trends, and videos, this section provides a range of information resources for payment automation in the banking and healthcare industries.

Blogs

OrboGraph produces four blog series on a weekly basis covering topics from check processing, fraud prevention, AI technologies, RCM, and healthcare electronification. Select one the blog to the right. We hope you enjoy!

OrboNation Healthcare RCM Blog

The Latest

Kaufman Hall Research Reports 75% of Providers Experience Rev Cycle Issues

As the world continues to battle COVID-19, hospitals and healthcare systems are understandably under more pressure than any other type of organization. They not only struggle with the issues of staffing shortages, supply chain, and declines in revenue, but also need to treat the onslaught of those getting sick from the virus. Kaufman Hall management…
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Did Hospital Operating Margins Fall 80% Below Pre-Pandemic Levels in Q4?

As the healthcare industry is in the midst of recovery, Healthcare IT News spoke to Diana Allen, CEO of the SSI Group, which markets a revenue cycle management solution for providers and payers, for her expertise on how the pandemic has altered healthcare operations. One of the primary topics covered was the impact the pandemic…
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Turning Heads: R1 RCM Acquires CloudMed for $4.1B

Big news in the healthcare RCM industry comes to us via a joint press release: R1 RCM has agreed to acquire Cloudmed, a leader in Revenue Intelligence™ solutions for healthcare providers. The details of the agreement are outlined in the press release: “MURRAY, Utah and ATLANTA, Jan. 10, 2022 (GLOBE NEWSWIRE) —  R1 RCM Inc.…
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OrboGraph Recognized as 2021’s Top 10 Healthcare Interoperability Solution Company

As 2022 begins, we are proud to be included in Healthcare Tech Outlook’s list of Top 10 Healthcare Interoperability Solution Companies for 2021. As we’ve noted in both Modernizing RCM with AI and the OrboNation Healthcare Payments blogs, Interoperability continues to be a point of emphasis in the healthcare industry, particularly when it comes to revenue…
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Out of Network COVID-19 Hospitalizations Can Cost Over $100K

Adding to the various burdens that COVID-19 has placed on world economies and the population in general, RevCycleIntelligence reports that, when delivered outside of a patient’s network, COVID-19 hospitalizations can cost hundreds of thousands of dollars depending on where a patient is a treated. California was the most expensive state for out-of-network COVID-19 hospitalizations, with…
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Pre-Bill Review of Docs and Coding Increase ROI 700-1000%

Enjoin CEO Dr. James Fee has some information every healthcare professional should be aware of: Bringing physicians into the mid-revenue cycle process can increase hospital ROI by 700%. In an article at Healthcare Finance, Dr. Fee says that hospitals and health systems can improve revenue through a pre-bill review prior to claims submission. His company,…
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Oracle to Acquire Cerner For $28.3B

Big news in the healthcare and technology industries comes our way via press release: Oracle Corporation (NYSE: ORCL) and Cerner Corporation today jointly announced an agreement for Oracle to acquire Cerner through an all-cash tender offer for $95.00 per share, or approximately $28.3 billion in equity value. According to the press release: “Working together, Cerner and Oracle have the capacity to…
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Season’s Greetings From OrboGraph

As the final days of 2021 wind down, we’d like to thank all our partners and clients for supporting OrboGraph in a record breaking year. Also enjoy our holiday video below! Season’s Greetings! The OrboGraph Family
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Automation – NOT Replacing Humans

If you are a reader of American Banker, you may have come across “Leaving the ‘numbing’ tasks to machines” (fear not, you can access the article free through a guest account.) The article addresses a common misconception that automation — and the underlying technology such as Artificial Intelligence and Machine Learning — is here to…
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Artificial Intelligence and Machine Learning: “It’s the Future of Revenue Cycle.”

Becker’s Healthcare notes that, given the compounding challenges of regulation and COVID, healthcare systems are increasingly focused on how to increase net revenue and cash while enforcing a lower cost to collect. The answer? Automation. Becker offers five insights for how HC systems can acquire and maximize automation: During an October webinar hosted by Becker’s Hospital…
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OrboNation Newsletter: Healthcare Payments Edition – November 2021

In case you missed it, over the past month, we have published incredible content on our OrboNation Blog and Modernizing RCM with AI. Review the latest OrboNation Newsletter online or via PDF download.
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The Matrix AI: “Remember, all I’m offering is the truth. Nothing more.”

We previously took a look at the similarities and differences between The Matrix experience and OrboGraph’s OrboZone experience. Both offer a truly dynamic experience, so we would be remiss not to take a deeper dive into another key pillar in The Matrix Film Series: The AI driving the Machines. With the release of The Matrix…
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medical billing statement

Modernizing Claims Payment to Improve Member Experience and No Surprises Act Compliance

An article at Health Payer Intelligence doesn’t mince words when it comes to the importance of staying technologically up-to-date with healthcare claims processing: Delivering an optimal member experience is key to payer success. Modernizing processes may be what payers need to unlock that door. A recent survey found that payers offering consistent digital member experience services (e.g.,…
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OrboGraph Parent Company KLA Announces Strong Earnings — September 2021

KLA Corporation (Nasdaq: KLAC) — parent company of OrboGraph — recently released their September 2021 earnings, announcing that revenue grew 8% sequentially and 35% year-over-year to $2.08 billion, finishing toward the upper end of the range of guidance. About KLA Corporation Expand KLA Corporation (“KLA”) develops industry-leading equipment and services that enable innovation throughout the…
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“No Surprise Act” Could Bring Unexpected Transparency, Innovation to Healthcare Payments

We’ve been providing updates on the No Surprise Act (NSA) and Transparency in Coverage rule recently issued by the Biden Administration (NSA transparency rules are already in force for providers, and payer rules are going into effect in 2022) and their potential effects on the healthcare payments industry. While the new legislation will create challenges, Amanda…
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Virtual Experiences: The Matrix vs. #OrboZone

With the recently released trailer for The Matrix Resurrections -- the fourth installment in The Matrix Franchise -- we took at a look at the simulated world created by the machines and compare it to our own simulated world known as #OrboZone.
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Negative Payment Experience: 63% of Patients Willing to Switch Healthcare Provider

Anyone who doubts that healthcare expectations have become more and more shaped by mainstream consumer experiences hasn’t been paying attention. PYMNTS.com surveyed 3,546 U.S. adults who have received healthcare services in the last year, and in their report — The Payment Cure: How Improving Billing Experiences Impacts Patient Loyalty — 63% of patients would consider…
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AI: The Boost Needed for Better HC Revenue Cycle Management

Analytics Insight examines the emerging and crucial role of Artificial Intelligence in healthcare revenue cycle. They note that RCM has gotten more challenging due to ever-growing claims and healthcare consumer issues, but the three primary factors are increased patient financial responsibility, convoluted payer contracts, the shift to value-based payments,
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OrboNation Newsletter: Healthcare Payments Edition – October 2021

In case you missed it, over the past month, we have published incredible content on our OrboNation Blog and Modernizing RCM with AI. Review the latest OrboNation Newsletter online or via PDF download.
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HHS Proposes More Surprise Billing Compliance Rules, Delay in Advanced EOBs

The No Surprise Act continues to make waves ahead of its adoption. We've reported updates recently related to the challenges ahead for the healthcare industry in complying with the proposed rules, including advanced EOBS. More specifics of the No Surprise Act are now coming into focus. Revcycle Intelligence reports: The NPRM titled “Reporting Requirements Regarding Air Ambulance Services, Agent and Broker Disclosures, and Provider Enforcement” seeks to codify existing penalties in the Public Health Service (PHS) Act for violations of Part E of title XXVII.
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How to Achieve Interoperability in Healthcare After the Pandemic

Daily Host News takes a look at a topic we consider integral to the future of the healthcare industry, and that is INTEROPERABILITY. As important as it was previous to the COVID emergency, interoperability is now absolutely crucial in a pandemic environment. Their definition of INTEROPERABILITY is as follows:
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AKASA Survey: Hospital Revenue Cycle Automation Adoption Sees 12% Increase

According to an AKASA-commissioned survey that included 400 chief financial officers and revenue cycle leaders at hospitals and health systems in the United States, with responses collected between May 27 and June 28, 2021, the number of health systems using revenue cycle automation has increased by 12% since last year. RevCycleIntelligence.com reports that the COVID…
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OrboNation Newsletter: Healthcare Payments Edition – September 2021

In case you missed it, over the past month, we have published incredible content on our OrboNation Blog and Modernizing RCM with AI. Review the latest OrboNation Newsletter online or via PDF download.
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More Time and More Automation Needed for No Surprises Act Compliance

As noted here previously, the No Surprises Act -- which is part of the Consolidated Appropriations Act introduced earlier this year -- presents some formidable challenges to the healthcare industry. The No Surprises Act is so named because it is designed eliminate some of the surprises that group health plan participants encounter from unexpected charges, which most people will agree is certainly a needed solution. However, as reported at HealthcareDive.com, payers and hospitals are asking for more time to get their "ducks in a row" in preparation to meet the new requirements:
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Creating Patient-First Healthcare Experiences: Contactless Payments & Patient Information Security

A recent PYMNTS.COM Deep Dive examines how virtual patient experiences and contactless payments — boosted by the realities of the pandemic — are changing the healthcare landscape. Two significant metrics: More than half of patients are willing to contemplate switching providers if doing so created improved payment experiences 31% of customers claim that they pay their medical bills faster…
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RCM Automation Key for Reducing Burnout of Providers and Administrators

Managing a pandemic was and is a challenge in any industry. Medical Economics recently examined the pressure COVID-19 put on medical practices and their administrative staff. Before COVID-19 struck, many healthcare providers were already nearing a breaking point from the stress of their jobs. Faced with a number of demands – evolving laws, regulations and standards; healthcare reform and changing payment policies; too many administrative tasks; balancing increased patient expectations as healthcare consumers with limited time for patient interactions – providers and their staff were already suffering burnout at record levels.
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OrboAccess Enhancements Tackle Correspondence Letter Challenges

Over the past year, our R&D team has delivered many enhancements to our OrboAccess and our Healthcare Payments Automation Center (HPAC) technology. One of the major enhancements offers the ability for users/clients to custom categorize correspondence letters -- improving the efficiency of working denials.
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OrboNation Newsletter: Healthcare Payments Edition – August 2021

In case you missed it, over the past month, we have published incredible content on our OrboNation Blog and Modernizing RCM with AI. Review the latest OrboNation Newsletter online or via PDF download.
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With $140B In Medical Debt, Doctors Saying “I’ll Bill You” Doesn’t Cut It Anymore

The problem, to be specific, is unexpected bills and the ability of patients — now responsible for so much more out-of-pocket medical expenses — to pay. Physicians are finding themselves with a pile of unpaid bills that is growing by the month. To begin attacking this challenge, Mr. Colabella suggests “front-loading” expectations as much as…
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5 Innovative COVID-19 Era Healthcare Technologies That Will Outlive the Pandemic

Some of the adjustments we’ve made in the era of COVID-19 have become familiar. It’s hard to imagine at this point, for instance, that there was a time when we didn’t know what a ZOOM call was. In fact, it’s now a fairly ubiquitous executive conceit to “prep” the home-office (or rec room) background when…
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Four Ways Blockchain Technology Can Reform Financial Management in Healthcare Companies

Sheetal Nariani is an expert on blockchain technology who has worked for over a decade in the financial management sector within the healthcare and pharmaceutical industry, including pharmaceutical giants like Cipla and Novartis, and has advised multiple renowned companies in the healthcare and pharmaceutical sector on how to plan, develop, and execute their financial strategies.
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No Surprises Act: Compressed Timeframes Disrupts Billing Companies

We've reported recently on the No Surprises Act and the necessity for taking steps to prepare for the resultant advanced EOBs. This is advice that nears repeating, as the deadline for implementation approaches. The Kaiser Family Foundation has a comprehensive overview of the No Surprises Act available here.
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US Bank Survey: Consumers Want Digitized Healthcare Payments

Inside Marketer at eMarketer reports on a new survey from US Bank that was conducted on 1,113 US adults. The survey revealed that the pandemic spurred a surge in digital medical payments. Some of the figures they cited that in the last year, 44% of consumers paid their bill at the doctor’s office, 28% paid through an online portal, and 23% paid via a mobile app—but still, over 32%paid by mail, and 21% paid via phone.
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OrboNation Newsletter: Healthcare Payments Edition – July 2021

In case you missed it, over the past month, we have published incredible content on our OrboNation Blog and Modernizing RCM with AI. Review the latest OrboNation Newsletter online or via PDF download.
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Choosing the Right Partner: AZ Practice Solves Revenue Cycle Staffing Problem

Tucson Gastroenterology seemed to have their billing system well in hand, staffed with professionals that had long association with the organization and deep knowledge of their methodology and procedures. What could go wrong? Well, as examined at RevCycleIntelligence, those experienced in-house professionals eventually had to retire, handing a complex (and somewhat intuitive) set of instructions…
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The No Surprises Act: Advanced EOBs on the Horizon

The No Surprises Act -- which is part of the Consolidated Appropriations Act introduced earlier this year -- is a pretty straightforward proposition: It is designed eliminate some of the surprises that group health plan participants encounter from unexpected charges. Health Affairs This Week Podcast provides a tidy summary of the act. An initiative that affects revenue cycle needs further discussion : Advanced EOBs.
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Hospital Financial Performance: The Post-COVID Recovery Begins

This comes as no surprise to anyone in the industry: The COVID-19 pandemic did a number on the healthcare economy, ravaging volumes, revenues, and other financial metrics. We may be on our way to recovery, however. Kaufman Hall’s latest Hospital Flash Report paints an optimistic picture, reporting increases across hospital volumes, revenues, and margins last month compared…
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OrboNation Newsletter: Healthcare Payments Edition – June 2021

In case you missed it, over the past month, we have published incredible content on our OrboNation Blog and Modernizing Omnichannel Check Fraud Detection. Review the latest OrboNation Newsletter online or via PDF download.
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Despite Challenges, RCM Technology Leaps Ahead During Pandemic

RevCycleIntelligence reports on a new survey that shows about three-quarters of hospitals and health systems in the US deployed revenue cycle management (RCM) technology or underwent active technology deployments during the COVID-19 pandemic. The survey polled over 350 CFOs and revenue cycle leaders at hospitals and health systems between December 17, 2020, and Feb 5, 2021, using…
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COVID-19 Elevated Consumerism: How University Hospitals Is Responding

Already picking up steam pre-pandemic, healthcare consumerism has been hastened by the COVID-19 crisis. RevCycle Intelligence spoke to Kathy LeBrew, chief system revenue cycle officer at University Hospitals in Ohio, about how best to address this new state of the industry. “We need to recognize what’s important to the patient as a consumer, caring about…
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How AI is Driving Patient Financial Experience Excellence

It's no secret to anyone who's read previous posts here that artificial intelligence (AI) and machine learning are a boon for revenue cycle management -- probably one of the strongest use cases for this type of technology, in fact, as reported by RevCycle Intelligence. “Integrating artificial intelligence into an RCM solution allows us to have data driven approaches to automate each step in the process, whether it's when that first letter is going out, that first contact is happening, or that payment is going into a payment plan. Each step, there's a model supporting that decision which helps a person to take the right action at the right time,” says Greg Allen, senior director of data science and product management at Ontario Systems.
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2021 AI Index Report Reveals Light-Speed Innovations

Stanford University's 2021 AI Index Report is now available, and it goes into significant detail regarding Computer Vision, which is integral to the sorts of recognition tasks important in fraud detection and EOB processing.
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Fiserv Warning: Healthcare Providers Need To Pick Up The Digital Pace

Hindsight is 20/20, but it turns out that many medical practices and providers didn’t put into motion much digital preparation pre-pandemic, and that places them in a current payments predicament. This is according to Colin Mellon, senior vice president of Healthcare and Insurance Solutions at Fiserv. During a PYMNTS TV Trend Talk, Mellon noted that “the pandemic…
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Strategic Considerations for Outsourcing RCM Functions

For healthcare providers, the decision of whether to handle revenue cycle management internally vs. outsourcing the function is not something be taken lightly. While there are pros and cons for each choice, the COVID-19 pandemic has complicated the decision even further. Medical Economics features an in-depth conversation with Anurag Mehta, president and co-founder of Omega Healthcare, about various impacts of COVID and how medical practices should adapt and rise to the challenge.
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Accelerated Adoption of Digital Services Seen as COVID-19 Requires Telemedicine, Automation

BusinessWire.com notes that what was once simply good, forward-looking policy and practice has now become essential in the age of COVID-19 -- "adoption of digital and accelerating the existing trend among providers and payers seeking to enhance operations, cut costs and better engage with stakeholders," according to a new report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm (Customized versions of the report are available from NTT DATA, Persistent Systems and UST.)
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Sign up below for your complimentary assessment or to request
estimated solution pricing from OrboGraph.