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Check out our reservoir of information related to check recognition and healthcare payment technologies. We frequently update this section with the latest news, trends, and analysis of the banking and healthcare industries.

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Platform Modernization

Both the financial and healthcare industries are undergoing modernization initiatives in check payments and remittance.  See how OrboGraph is using AI, self-learning and deep learning models to drive innovation in these industries to deliver workflow automation.

Platform Modernization

Modernizing payments in the banking and healthcare industries

AI, Self Learning & Deep Learning Technologies

Optimized AI and deep learning models for the automation of check processing and healthcare posting

Operationalizing AI & Self Learning in Checks

Revolutionizing check processing and fraud prevention for the banking industry

Delivering Healthcare Payment Electronification

Increased accuracy levels, decreased error rate for healthcare payments posting

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Healthcare Payments

OrboAccess automates remittance and payment posting as well as enables full research and business intelligence analysis for RCM companies, clearinghouses, billers, and providers.

Access EOB Conversion

Delivers EOB/EOP electronification with information intelligence via AI and deep learning technologies

Access Correspondence Letters

Extracts posting data and tracks reimbursement progress via workflow management

Access Payment Reconciliation

Streamlines the reconciliation process of ERA, ACH, EOB and checks

Access Patient Payments

Automates patient payments for posting

Access Denial Intelligence

Spotlights trends in denials to reduce receivables via prevention

Healthcare Payments Automation Center

Scalable, reliable, flexible cloud-based hosted data center on Amazon Web Services (AWS)

Check Processing

OrboAnywhere automates paper originated payments (i.e. checks, money orders, drafts) and remittances for balancing and posting while reducing risk and losses in the areas of check fraud, payment negotiability and compliance.

Anywhere Fraud

Transaction and image analysis for on-us and deposit fraud detection of counterfeits, forgeries, and alterations.

Anywhere Recognition

Divergent multi-engine CAR/LAR, ICR, OCR & AI check recognition for the Omnichannel

Anywhere Validate

Validate payment negotiability of paper originated items

Anywhere Payee

Match, read, and validate payees for risk and operational workflows

Anywhere Positive Pay

Payee name verification of business checks using issue files

Anywhere Compliance

Mitigate risk in check payments for OFAC, BSA/AML, UCC, Reg CC, and KYC

Restrictive Endorsement

Automatic validation of restrictive, mobile and non-restrictive endorsements

Traditional Products

Based on the Accura XV platform

3 Things Patients Want From Their Healthcare Financial Experience

At HITconsultant.net there is an visionary article about customer service in the healthcare sector by Joe Polaris, the Senior VP of Product and Technology at R1 RCM.

He opens by drawing an intriguing comparison with booking airline tickets:

To book an airline flight, for example, consumers simply open up an app or a website. At their convenience — any time of day or night — they select flights, choose seats, review costs and make payments. They check in from mobile phones or kiosks and use the same self-service technology to print their boarding passes. Airlines decided to reinvent their consumer experience and revenue collection, and started by mapping out the current process, then the desired processes and identifying where automation technology should be deployed to enable speed, scale, and quality improvements. Now airlines no longer need vast numbers of fully staffed desks at every airport. Instead, they leverage digital self-service to please customers, increase efficiencies and lower operating costs simultaneously.

By contrast, patients who want to schedule a doctor’s appointment usually have to call and speak with a staff member, then talk with someone else to check in for the visit. They leave without knowing how much they owe; in fact, they don’t receive a bill until weeks or months later. The entire process is labor-intensive, opaque and dependent on staff and resource availability — but why?

As someone who just paid $1500 for a one way ticket because the online airline booking system lost my reservation, I can say there is still room for improvement in our new digital world. However, in the “outdated healthcare experience,” patients want quick and easy access to medical prices and information and better ways to manage around the often stiff co-pays of insurance policies. Frankly put, many healthcare providers are coming up short on the overall customer experience.

Definitive Healthcare’s 2019 Annual Healthcare Trends Survey backs up this premise identifying healthcare consumerism and patient empowerment as top healthcare industry trends.

With this in mind: What are the three things patients want from their healthcare financial experience, according to Joe Polaris?

  • Accessibility
  • Speed
  • Quality

If it sounds we need to reinvent the customer experience, that’s because we do!

Streamlining and automating payments and remits from the insurance companies provides critical data which support this goal. OrboAccess technologies can convert and post a paper or PDF-originated remittance and payment in a day’s time; which helps enrich the healthcare patient payment experience. Have other ideas to enrich the insurance payment experience? Send them to marketing@orbograph.com.


This blog contains forward-looking statements. For more information, click here.

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