This week’s article focuses on the Use Case of Catch21. Catch21 is a service bureau that provides solutions and services to 11 hospitals, 14 urgent care centers, 25 specialty clinics, 3 billing companies, 45 dental offices and more than 500 Providers in Oklahoma, Texas, and Mississippi.
OrboGraph partnered with Catch21 nearly 10 years ago as their check recognition vendor, and expanded the relationship into EOB electronification, correspondence letter processing, full data research access to transactional data by providers, patient payment posting, and denied claims analysis via the use of business intelligence.
This case study provides healthcare payments professionals with a real-world instance of a RCM company deploying a hybrid electronification solution to improve efficiency and cost savings, but providing a higher level of customer satisfaction to their customer base.
Case study topics include:
- “Personalized” Onboarding
- About OrboAccess and OrboGraph
- EOB/EOP and PDF-Originated Remittance Workflows
- Data Consolidation
- Lessons Learned to Optimize Client Performance
“One thing we have as a partner in OrboGraph is an organization of strong solutions architects - that has been key in putting Catch21’s solutions together in terms of automation and efficiency.”
- Kelly Ingram, President, Catch21
Previous Blog Posts
- OrboGraph Projects Growth of PDF and Paper Volumes for RCM
- Enabling Hybrid Electronification in Healthcare Payments
- White Paper - Healthcare's "New" Strategic Assets: Explanation of Benefits Forms (EOBs/EOPs) and Correspondence Letters
- Modernizing with AI Solutions That Deliver RCM Electronification
- How Billing and Collections Are Revolutionized by AI
- 3 Powerful Applications of AI in RCM Today