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"Why would I drive to talk to a video screen?" Six Video Teller Mistakes to Avoid

June 28, 2016

It’s not a live-in-person teller, and it’s not an ATM. But, based on conversations I’ve had with some of my older, more set-in-their-ways relatives, it may be the only way to get certain people to make use of a “machine” to do their banking. The interactive video teller machine certainly looks like an ATM, but the remote…

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How Mobile Apps Helped 100,000 Get Virtually Free Healthcare

June 23, 2016

The challenges of achieving an efficient healthcare system are far reaching.  In the US, we are all familiar with HIPAA, healthcare fraud, delayed payments, PCI and the challenges of converting from traditional workflows into digital. As companies like OrboGraph help facilitate a transition to full automation of the insurance payment process, others are introducing innovations…

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Regulators Now Demanding New Deposit Reconciliation Practices for Banks & Credit Unions

June 21, 2016

Fed. Government: “Technological and other processes exist that allow financial institutions to fully reconcile discrepancies in deposit accounts”

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What Are the Lost Revenues When Patients Don't Pay?

June 16, 2016

Jaeme Adams, cofounder and CEO of SwervePay, has an interesting take on improving the reliability of patient payments. He lists three very good reasons to take seriously what he calls an “illness” infecting Healthcare provider offices across the country: $32 billion could be recaptured annually if the patient billing and payment process was simplified. This can be…

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Even With New Payments, Volumes Can Decline – Can Mobile Overcome?

June 15, 2016

In an article ostensibly about a new mobile pay program introduced by a little company called Google, there is interesting challenge that mobile payments needs to overcome to go truly mainstream. Volume decline…

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5 Most Common Hospital Revenue Cycle Management Challenges

June 9, 2016

Do you agree with RevCycle Intelligence’s ranking of the top five most common pain points for the hospital revenue cycle? Billing and collections errors Health information technology challenges Lack of staff training Failure to monitor the entire claims process Failure to have a financial policy The article is well worth reading, because it offers useful solutions. Given the…

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“Fraudsters are innovative & persevering—money is a great motivator!"

June 7, 2016

It should come as no surprise to security-obsessed online merchants that fraud is the leading concern of e-commerce merchants polled by the Merchant Risk Council, a Seattle-based worldwide association of e-commerce payments and risk-control executives. The MRC polled a total of 193 merchants in December and January at companies of varying industries and sizes (see their report…

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Revenue Cycle in a Value-Based, ACA World: 3 Must-Have Change Management Strategies

June 3, 2016

Efforts to improve revenue generation and capture are focused on the front end. However, well-designed and well-run operations contribute to employee satisfaction and better service, as well as reduced costs.

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What's More Important – – Faster Payments or Universal Acceptance?

June 1, 2016

While some major corporations and regulators in developed markets like the U.S. and U.K. are narrowing in on same-day and near-instantaneous electronic payments, in developing nations, businesses just want to trust that a payment will land where and when it’s supposed to – it doesn’t have to be instant.

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Ambulatory Surgery Centers & Hospitals — An RCM Opportunity

May 26, 2016

Yet another example of how continual evolution in healthcare is an opportunity for providers as well as solution companies to address specific market needs.

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