Resources

Check out our reservoir of information related to check recognition and healthcare payment technologies. We frequently update this section with the latest news, trends, and analysis of the banking and healthcare industries.

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May 20-21, 2019
Charlotte Marriott City Center

Industry Videos

News and trends for the banking and healthcare industries

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Product Videos

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News

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Reg CC

Compilation of resources to help you navigate Reg CC

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Webinars

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Testimonials

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Platform Modernization

Both the financial and healthcare industries are undergoing modernization initiatives in check payments and remittance.  See how OrboGraph is using AI, self-learning and deep learning models to drive innovation in these industries to deliver workflow automation.

Platform Modernization

Modernizing payments in the banking and healthcare industries

AI, Self Learning & Deep Learning Technologies

Optimized AI and deep learning models for the automation of check processing and healthcare posting

Operationalizing AI & Self Learning in Checks

Revolutionizing check processing and fraud prevention for the banking industry

Delivering Healthcare Payment Electronification

Increased accuracy levels, decreased error rate for healthcare payments posting

Product Videos

See how each product/service module of OrboAnywhere and OrboAccess delivers value from our check and healthcare payment platforms

Corporate Video & Podcast

See and hear how OrboGraph incorporates AI, deep learning and self learning technologies into its product suite

Healthcare Payments

OrboAccess automates remittance and payment posting as well as enables full research and business intelligence analysis for RCM companies, clearinghouses, billers, and providers.

Access EOB Conversion

Delivers EOB/EOP electronification with information intelligence via AI and deep learning technologies

Access Correspondence Letters

Extracts posting data and tracks reimbursement progress via workflow management

Access Payment Reconciliation

Streamlines the reconciliation process of ERA, ACH, EOB and checks

Access Patient Payments

Automates patient payments for posting

Access Denial Intelligence

Spotlights trends in denials to reduce receivables via prevention

Healthcare Payments Automation Center

Scalable, reliable, flexible cloud-based hosted data center on Amazon Web Services (AWS)

Check Processing

OrboAnywhere automates paper originated payments (i.e. checks, money orders, drafts) and remittances for balancing and posting while reducing risk and losses in the areas of check fraud, payment negotiability and compliance.

Anywhere Fraud

Transaction and image analysis for on-us and deposit fraud detection of counterfeits, forgeries, and alterations.

Anywhere Recognition

Divergent multi-engine CAR/LAR, ICR, OCR & AI check recognition for the Omnichannel

Anywhere Validate

Validate payment negotiability of paper originated items

Anywhere Payee

Match, read, and validate payees for risk and operational workflows

Anywhere Positive Pay

Payee name verification of business checks using issue files

Anywhere Compliance

Mitigate risk in check payments for OFAC, BSA/AML, UCC, Reg CC, and KYC

Restrictive Endorsement

Automatic validation of restrictive, mobile and non-restrictive endorsements

Traditional Products

Based on the Accura XV platform

Careers

Join our growing team! OrboGraph, a subsidiary of Orbotech (www.orbotech.com), is a leader in the check processing and healthcare payments industries and looking for talented, motivated individuals who will help us achieve our goals.

Customer/Application Support Specialist

Position Title: Customer/Application Support Specialist

Organizational Unit: Client Services

Reports to: Director of Client Services 

 

Primary Function
Supports and Implements OrboGraph’s cutting edge, mission critical solutions across our customer base both remotely and on site. Responsible for configuring, fine tuning and supporting web service-based applications installed at customer sites as well as in the public and private cloud. This position works closely with our reseller partners support teams, providing training and collaboration with strategic partners. Works closely with our Integration, Development and Sales teams in different capacities.


Principal Duties/Responsibilities

  • Provide remote (phone/online) support and troubleshooting for OrboGraph’s mission critical products installed at customer sites.
  • Assists customers deploying the OrboGraph solution suite within their organization including hardware requirements, software prerequisites, and workflow design.
  • Assists our partners and customers in troubleshooting environmental issues providing root cause analysis for critical support events.
  • Responsible for escalating issues to senior support/integration staff to resolves customer issues in a timely manner.
  • Supports OrboGraph’s sales staff with pre-sales technical product expertise to meet company objectives.
  • Participates in a 24x7 on call rotation to support mission critical applications.
  • Support and participate in product integration into customer workflows and partners applications.
  • Provides customers with statistical analysis for the performance of OrboGraph solutions.
  • Provides on-site support/implementation/analysis services and sales support as required to meet company objectives (Travel up to 30% including occasional travel to Company’s Israel office).

 

Required Attributes

  • Primary skill requirement: Must demonstrate experience troubleshooting complex solutions.
  • Demonstrates excellent verbal and written communication skills both externally and internally (Peers, Management, customers).
  • Experience supporting web services applications (either locally hosted or cloud hosted).
  • Experience in customer facing support/implementation role.
  • Demonstrates knowledge of supporting applications based off Microsoft Operating systems and technologies.
  • Experience with supporting applications on Windows Server operating systems.
  • Knowledge of Microsoft IIS deployed applications.
  • Works independently; moves projects forward with manager collaboration and minimal supervision.
  • Ability to quickly learn and adapt to new software applications.

 

Preferred Attributes

  • College degree and/or professional certification in a technical field such as, but not limited to:
    • Computer Science, Information Technology, Engineering, etc
  • Experience in scripting or basic programming language.
  • Experience working with multi-national teams (English verbal/written communication).
  • Knowledge of software or processes within financial institutions.
  • Experience in providing customers written root cause analysis.
  • Experience supporting WCF (Windows Communication Foundation)

 

To apply for this position, please email your resume to frank.devitta@orbograph.com.

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Sign up below for your complimentary assessment or to request
estimated solution pricing from OrboGraph.