Resources

Check out our reservoir of information related to check recognition and healthcare payment technologies. We frequently update this section with the latest news, trends, and analysis of the banking and healthcare industries.

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Charlotte Marriott City Center

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News and trends for the banking and healthcare industries

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Testimonials

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Platform Modernization

Both the financial and healthcare industries are undergoing modernization initiatives in check payments and remittance.  See how OrboGraph is using AI, self-learning and deep learning models to drive innovation in these industries to deliver workflow automation.

Platform Modernization

Modernizing payments in the banking and healthcare industries

AI, Self Learning & Deep Learning Technologies

Optimized AI and deep learning models for the automation of check processing and healthcare posting

Operationalizing AI & Self Learning in Checks

Revolutionizing check processing and fraud prevention for the banking industry

Delivering Healthcare Payment Electronification

Increased accuracy levels, decreased error rate for healthcare payments posting

Product Videos

See how each product/service module of OrboAnywhere and OrboAccess delivers value from our check and healthcare payment platforms

Corporate Video & Podcast

See and hear how OrboGraph incorporates AI, deep learning and self learning technologies into its product suite

Healthcare Payments

OrboAccess automates remittance and payment posting as well as enables full research and business intelligence analysis for RCM companies, clearinghouses, billers, and providers.

Access EOB Conversion

Delivers EOB/EOP electronification with information intelligence via AI and deep learning technologies

Access Correspondence Letters

Extracts posting data and tracks reimbursement progress via workflow management

Access Payment Reconciliation

Streamlines the reconciliation process of ERA, ACH, EOB and checks

Access Patient Payments

Automates patient payments for posting

Access Denial Intelligence

Spotlights trends in denials to reduce receivables via prevention

Healthcare Payments Automation Center

Scalable, reliable, flexible cloud-based hosted data center on Amazon Web Services (AWS)

Check Processing

OrboAnywhere automates paper originated payments (i.e. checks, money orders, drafts) and remittances for balancing and posting while reducing risk and losses in the areas of check fraud, payment negotiability and compliance.

Anywhere Fraud

Transaction and image analysis for on-us and deposit fraud detection of counterfeits, forgeries, and alterations.

Anywhere Recognition

Divergent multi-engine CAR/LAR, ICR, OCR & AI check recognition for the Omnichannel

Anywhere Validate

Validate payment negotiability of paper originated items

Anywhere Payee

Match, read, and validate payees for risk and operational workflows

Anywhere Positive Pay

Payee name verification of business checks using issue files

Anywhere Compliance

Mitigate risk in check payments for OFAC, BSA/AML, UCC, Reg CC, and KYC

Restrictive Endorsement

Automatic validation of restrictive, mobile and non-restrictive endorsements

Traditional Products

Based on the Accura XV platform

Careers

Join our growing team! OrboGraph, a subsidiary of Orbotech (www.orbotech.com), is a leader in the check processing and healthcare payments industries and looking for talented, motivated individuals who will help us achieve our goals.

Customer Support Specialist I (Healthcare)

Position Title: Customer Support Specialist I (Healthcare)

Organizational Unit: Client Services

Reports to: Director of Client Services 

 

Primary Function
Supports and Implements OrboGraph’s cutting edge, mission critical solutions across our customer base both remotely and on site. Responsible for configuring, fine tuning and troubleshooting cloud-based web service applications. This position works closely with our partner support and implementation teams, providing training and collaboration. Provides deep analysis of large data sets in order to achieve business objectives for both internal and external stakeholders. Works closely with our product, development and sales teams in different capacities.

 

Principal Duties/Responsibilities

  • Provide remote (phone/online) support and troubleshooting for OrboGraph’s mission critical services
  • Assists customers deploying the OrboGraph solution suite within their organization including how OrboGraph services fit into customer existing workflows
  • Acts as a product expert, answering customer questions regarding features and capabilities of OrboGraph products and services
  • Responsible for escalating issues to senior support and product staff to resolve customer issues in a timely manner
  • Supports OrboGraph’s sales staff in pre-sales technical product expertise to meet company objectives.
    Works closely with multi-national operations and development teams to communicate customer issues and collaborate with solutions
  • Support and participate in product integration into customer workflows and partners applications
  • Performs and leverages big data analysis upon customer requests in order to implement the best possible solutions for OrboGraph and our customers
  • Provides on-site support/implementation/analysis services and sales support as required to meet company objectives (Travel up to 30% including occasional travel to Company’s Israel office)

 

Required Skills

  • Most importantly, must demonstrate experience troubleshooting complex solutions
  • At least 1 year experience in customer facing support/implementation role
  • Basic knowledge of healthcare payments
  • Demonstrates excellent verbal and written communication skills both externally and internally (Peers, Management, customers). Experience in providing customers written root cause analysis
  • Data analytics experience
  • Works independently; moves projects forward with moderate supervision and manager collaboration.
  • Ability to quickly learn and adapt to new software applications

 

Beneficial Attributes

  • Experience in Healthcare Electronic Data Interchange (EDI) formats
  • Experience in a healthcare setting dealing with claims and remittances
  • Experience with clearinghouse, PMS, or HIS systems
  • Provided support on cloud based service solutions in the past
  • Knowledge of software or processes in any function of healthcare payments

 

To apply for this position, please email your resume to frank.devitta@orbograph.com.

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Sign up below for your complimentary assessment or to request
estimated solution pricing from OrboGraph.