Electronic Content Management
Electronic Content Management (ECM) is defined by AIIM as “the strategies, methods and tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes.”
HPAC delivers ECM functionality by providing immediate search access to information stored on the system, for daily processing such as cash posting or month end reconciliation. Patient inquiries are available online as part of a long-term storage.
The HPAC platform stores a wide range of data formats for seven+ years, based on the requirements of the HIPAA covered entity. Data formats supported include: EDI, TIFF/JPEG images, and PDF files. Additionally, all transactional data, once imported into the system, is stored as part the system, linking claim data to remittance information. This powerful combination of clinical and revenue cycle data is comprised of the following:
- EDI 837 submitted claims
- EDI 835 electronic remittance advices generated from payers
- Scanned images of EOBs/EOPs
- Scanned images of correspondence letters
- Scanned images of patient payments
- Transactional and claim data extracted from all scanned images
- Virtual EOB/EOPs populated with electronic source information
- Denied claim information