Mobile RDC
We have to remember that Mobile RDC is still a relatively new type of technology. The technology has made waves in supporting financial institution’s customer acquisition strategies. As new services like mobile RDC are implemented, financial institutions run risk models trying to anticipate product profitability, security risk and fraud losses. RemoteDepositeCapture.com recently reported that the vast majority of financial institutions that have adopted mobile RDC technology in the last few years report few, if any, losses from the use of the technology.
Read MoreWith all of the excitement of Mobile RDC, the industry has yet to experience significant losses… at least those which have leaked to the public. Orbograph commends RemoteDepositCapture.com for initiating a study in this area to help identify and quantify the risk in Mobile RDC; at least anecdotally. Business-focused RDC solutions have been very beneficial for the banking industry. Not only has the value been there for businesses, but the losses have been minor across the industry.
Read MoreA recent article in Banking Strategies, The Strategic Implications of Tellers Selling, dissects the concept of traditional tellers evolving into sales people at the branch for walk-in clients. When presented in an orderly manner, the concept brings a fresh feel to the irony of the bank branch; leverage branch resources to drive revenue and increase transaction processing efficiency while branch volume declines. Tellers selling financial services can provide a great opportunity, but there is the possibility of “heartburn” for customer experience.
Read MoreMobile banking has expanded “online banking” into the realm of immediate gratification; how perfect for today’s younger generation. But actually, it’s not only GenY-ers who want instantaneous information and accessibility. The list also includes business people, soccer moms, college students and just about everyone with a smart phone.
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