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Check out our reservoir of information related to check recognition and healthcare payment technologies. We frequently update this section with the latest news, trends, and analysis of the banking and healthcare industries.

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Platform Modernization

Both the financial and healthcare industries are undergoing modernization initiatives in check payments and remittance.  See how OrboGraph is using AI, self-learning and deep learning models to drive innovation in these industries to deliver workflow automation.

Platform Modernization

Modernizing payments in the banking and healthcare industries

AI, Self Learning & Deep Learning Technologies

Optimized AI and deep learning models for the automation of check processing and healthcare posting

Operationalizing AI & Self Learning in Checks

Revolutionizing check processing and fraud prevention for the banking industry

Delivering Healthcare Payment Electronification

Increased accuracy levels, decreased error rate for healthcare payments posting

Product Videos

See how each product/service module of OrboAnywhere and OrboAccess delivers value from our check and healthcare payment platforms

Corporate Video & Podcast

See and hear how OrboGraph incorporates AI, deep learning and self learning technologies into its product suite

Healthcare Payments

OrboAccess automates remittance and payment posting as well as enables full research and business intelligence analysis for RCM companies, clearinghouses, billers, and providers.

Access EOB Conversion

Delivers EOB/EOP electronification with information intelligence via AI and deep learning technologies

Access Correspondence Letters

Extracts posting data and tracks reimbursement progress via workflow management

Access Payment Reconciliation

Streamlines the reconciliation process of ERA, ACH, EOB and checks

Access Patient Payments

Automates patient payments for posting

Access Denial Intelligence

Spotlights trends in denials to reduce receivables via prevention

Healthcare Payments Automation Center

Scalable, reliable, flexible cloud-based hosted data center on Amazon Web Services (AWS)

Check Processing

OrboAnywhere automates paper originated payments (i.e. checks, money orders, drafts) and remittances for balancing and posting while reducing risk and losses in the areas of check fraud, payment negotiability and compliance.

Anywhere Fraud

Transaction and image analysis for on-us and deposit fraud detection of counterfeits, forgeries, and alterations.

Anywhere Recognition

Divergent multi-engine CAR/LAR, ICR, OCR & AI check recognition for the Omnichannel

Anywhere Validate

Validate payment negotiability of paper originated items

Anywhere Payee

Match, read, and validate payees for risk and operational workflows

Anywhere Positive Pay

Payee name verification of business checks using issue files

Anywhere Compliance

Mitigate risk in check payments for OFAC, BSA/AML, UCC, Reg CC, and KYC

Restrictive Endorsement

Automatic validation of restrictive, mobile and non-restrictive endorsements

Traditional Products

Based on the Accura XV platform

Access Correspondence Letters

Solving the problems created by denial letters

Correspondence Letters

Access Correspondence Letters extracts index data from scanned images of paper-based correspondence letters typically mailed from payers to healthcare providers. Correspondence, also referred to as denial letters, represent a variety of health plan/payer communications. This includes, but not limited to, insurance payment denial explanations, additional documentation requests, authorization approvals, authorization rejections, patient medical necessity determinations, bill under review and legal correspondence.

 

Many providers manually enter this information from the paper letters into both the billing system as well as denials management systems, after the document is extracted from mail. Access Correspondence Letter extracts the information from each letter and creates a text file or “zero dollar” EDI 835 files to automate the import into the other systems.  

 

Fields extracted from correspondence typically include claim ID, insurance company name, correspondence reason, letter date and patient account number. The information is archived and fully searchable by the indexes from within the OrboAccess Payment Portal. Ease of access to the images of the letters streamline the process of working appeals and clarifying the required documentation.

 

New capabilities in Access Correspondence Letter includes:

Workflow Management: Assigns responsibility to users to work claims for resubmissions and address problems identified. The system also tracks processing approvals and enables revenue cycle managers to improve processing time and ensure all correspondence letters are worked properly.

Want to learn more?

Access Correspondence Letters Brochure

orboaccess healthcare payments

Tangible Achievements

  • Eliminate manual entry of correspondence information
  • Improve efficiencies and reduce costs
  • Next day or two day turnaround for indexing
  • Virtually eliminate posting errors
  • Consolidated denial information on HPAC Portal with access to images of originating documents
  • Expedite denial appeals
  • Reduce receivables and improve collection process
  • Minimizes delays in secondary billing
  • Long term archive of transaction data and images integrated with remittance and claim information
  • Reporting on denial codes and remark codes

Intangible Achievements

  • Reduce staff management challenges and maximizes FTE utilization
  • Free software upgrades
  • Performance monitoring and trend analysis by OrboGraph Client Services
  • Business intelligence (BI) and volume tracking
  • Improve HIPAA compliance position by eliminating manual paper routing and exposure

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