Management
Check processing has always been considered a critical departmental activity which could impact customer service and the branch operations, but indirectly. With today’s popularity of teller image capture, check processing at the teller line has a much wider range of considerations. Teller image capture moves the entire capture and balance process to the front counter. The strategic implication of this move is more than just financial savings. Think about the impact it has on the customer “experience”, the employee environment in the branch, risk mitigation and work process improvement. Each category has a life of its own with many considerations.
Read MoreAccording to Michael Porter, a Harvard business professor and strategy guru, a company’s long-term survival dictates that a business strategy be chosen. Three primary strategies for consideration include: dominating a specialized market, providing consumers with the lowest cost for products and/or services and differentiating services and/or products.
Read MoreWe entered into 2012 with many uncertainties. There was the economy, the fiscal cliff, the possible end of the world, the election and a questionable mortgage market. Frightening when you think about it! 2012 was dubbed the “Year of the Dragon”, and we could certainly see that many lived in fear of the dragon and the possible outcomes which could result. Looking into the Orbograph crystal ball for 2013, the outlook appears very strong! We’ve averted the fiscal cliff, financial institutions are starting to make money again and innovative products and services in banking and healthcare payments are catching on in the market.
Read MoreThird-party medical billing companies employ nearly 20,000 people nationwide and process more than 17 million claims per month, representing more than $18 billion per year, according to statistics provided by the Healthcare Billing & Management Association (HBMA), a trade association representing third-party medical billers.
Read MoreThe article “Improving Branch Productivity with Part-time Tellers” on BAI Banking Strategies reinforces an idealistic concept which all businesses have regarding staffing, particularly in today’s economy; keep FTE (Full Time Equivalents) costs low! The concept of employing part-timers not only supports the strategic goals of an organization to remain competitive in the marketplace, but also…
Read MoreI must state that innovation in check processing is alive and well! With all the press regarding declining volumes, “checks going away” and industry consolidation, we see a very strong interest from our customer base for the following…
Read MoreWhat is the OrboNation? The OrboNation is a virtual gathering of payment processing and healthcare professionals who share an interest in industry advancements in…
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