Skip to content

AI Innovation

Both the financial and healthcare industries are undergoing an AI evolution. Review our vision for Artificial Neural Networks (ANN) and deep learning targeting these industries.

AI-Based Check Automation

Check recognition & fraud detection are the most important components in today's check processing and omni-channel capture. Learn how OrboAnywhere using OrbNet AI technology reduces costs and mitigates risk.

AI-Based Healthcare Electronification

OrboAccess, powered by OrbNet AI, provides electronification to remits and payments, enabling RCM companies to automate posting, improve research, and deliver business intelligence

About Us

Celebrating 25 years of innovation, OrboGraph has transformed into an AI company delivering targeted automation solutions to the banking and healthcare industries.

Resources

From news and events to case studies, trends, and videos, this section provides a range of information resources for payment automation in the banking and healthcare industries.

Blogs

OrboGraph produces four blog series on a weekly basis covering topics from check processing, fraud prevention, AI technologies, RCM, and healthcare electronification. Select one the blog to the right. We hope you enjoy!

The article “Improving Branch Productivity with Part-time Tellers” on BAI Banking Strategies reinforces an idealistic concept which all businesses have regarding staffing, particularly in today’s economy; keep FTE (Full Time Equivalents) costs low! 

The concept of employing part-timers not only supports the strategic goals of an organization to remain competitive in the marketplace, but also helps in many other ways including:

  • Easier to replace workers who are not reaching full productivity levels
  • Reduces overtime costs
  • Reduces overhead and benefit costs
  • Limits the challenge of long-term employee complacency
  • Offers a more flexible workforce

However, in the case of tellers and operations, this strategy also brings risks. For example:

  • Customer relations: it’s harder to build relationships with part-timers than well known, longer term teller employees
  • Commitment: many times part-timers have little commitment to the organization and when a better offer comes along, they move on quickly and without notice
  • Overstaffing: it’s beneficial to slightly overstaff in case a part-time employee decides not to come into work (this of course slightly increases costs)
  • Training and productivity: with high turnover, the productivity levels can be much lower due to ramp-up and training time of new tellers and operations staff
  • Marketplace dependency: if the market experiences fluctuations related to availability, you might find it difficult to staff

In order to help staff properly for teller operations as well as back-office processing, reporting is critical to the process. An excellent example of such reporting is shown in the eReports Volume by Hour Analysis. This kind of report enables managers to see how volume flows through the day, both front counter and back-office. Based on these volumes, one can predict upcoming employee requirements and plan accordingly. Additional granularity would be needed in order to staff appropriately at each branch, so a breakdown can also be provide by branch.

Are part-time employees worth it?  We’ve heard both sides of the story from customers. Even if you use them in a limited capacity, it’s good to leverage planning tools to maximize employee utilization!



Source: BAI Banking Strategies

Leave a Comment





Review your needs with an OrboGraph expert.

Sign up below for your complimentary assessment or to request
estimated solution pricing from OrboGraph.