Check processing has always been considered a critical departmental activity which could impact customer service and the branch operations, but indirectly. With today’s popularity of teller image capture, check processing at the teller line has a much wider range of considerations.
Teller image capture moves the entire capture and balance process to the front counter. The strategic implication of this move is more than just financial savings. Think about the impact it has on the customer “experience”, the employee environment in the branch, risk mitigation and work process improvement. Each category has a life of its own with many considerations.
When looking at this new workflow model, we recommend you look at the process holistically and identify priorities of these considerations. For example, one method is to prioritize based on each category. (See image)
By taking a detailed yet strategic approach to implementation, your organization will be able to focus key implementation activities around the most important priorities for your organization.