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Today’s “One-Shot” Customer Service Opportunity in the Bank Branch

Emphasizing “Trust” in Banking: Relationships Between Customer & Bank, Bank & Vendor

October 13, 2023

A new study by PYMNTS reveals that, when choosing a bank, the majority of consumers are looking for a trustworthy FI when narrowing down their choices: In the report “Credit Union Membership and Credit Profiles,” PYMNTS leverages insights gathered from a survey of over 4,000 U.S. consumers and 100 credit union (CU) executives to examine…

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Examining a Real World Mail Theft/Stolen Check Scenario

October 11, 2023

Postal theft warnings are now in mainstream media Sending checks via mail can be done safely by following certain guidelines Banks need to rise to the challenge as check usage is still common While most in the banking industry are aware of the growing mail theft problem in the US targeting paper checks, many in…

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Fraudsters Sharing Knowledge on “Drop Accounts” via YouTube

October 10, 2023

As students of check fraud know, getting one’s hands on a stolen or counterfeit check is “only half the scam.” No matter how nicely a fraudster has replicated a check, it’s not “money” until it is deposited, however briefly, into a bank account that the financial institution considers legitimate. A bank drop refers to the…

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Central Bank Digital Currencies (CBDC): “Canadians Don’t See a Need”

October 5, 2023

Previously, we covered the United Kingdom and their push for the “digital pound.” While there are many benefits for a central bank digital currency (CBDC), the real question remains: “Is there a desire or need for them?” This is the question being pondered in Canada. In a story covering a recent report from the Bank…

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Check Fraud: Leveraging Both Unsupervised & Supervised Machine Learning Technology

October 4, 2023

Machine learning is a vital tool in spotting and preventing fraud Two primary approaches deployed by Machine Learning: Unsupervised and Supervised Learning The best solution for most FIs is a properly configured combination of the two Jeremy Chen, senior director of product management at DataVisor, explores the growing need for adoption of machine learning technologies…

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Check Forgeries: Leveraging AI and Machine Learning for Signature Verification

October 3, 2023

Forbes reports on the roles of Artificial Intelligence and Machine Learning in revolutionizing the process of signature verification in the banking sector. Despite increased digitization over the last decade, most organizations continue to rely on signatures as the primary method of transaction authentication. Signing checks, authorizing documents and contracts, approving transactions, and validating activities are…

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OrboNation Newsletter: Check Processing and Fraud – September 2023

September 29, 2023

In case you missed it, over the past month, we have published incredible content on our OrboNation Blog and Modernizing Omnichannel Check Fraud Detection. Review the latest OrboNation Newsletter online or via PDF download.

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ICBA: Assessing Potential Fintech Partners — Evaluate the Tech & Reputation

September 28, 2023

A common theme that is “top of mind” for banking executives is moving off legacy systems to embrace and take advantage of modern workflow solutions. As noted by PYMNTS.com, there are factors preventing certain businesses from updating legacy methods, including: Requires “heavy lifting” or a significant amount of work/internal resources Capital investment Affects current vendors…

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Check Fraud Featured at FraudCON 2023

September 27, 2023

Speaking at this year’s FraudCon 2023, Dr. David Maimon, a professor and Next Generation Scholar in the Andrew Young School of Policy Studies’ Department of Criminal Justice & Criminology at Georgia State University, provided attendees with the latest data and schemes on check fraud from the dark web. As you may remember, Dr. David Maimon…

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BAI Podcast: “Check Fraud is Back, and It’s Back with a Vengeance”

September 26, 2023

Fraud continues to rise AI is a tremendous tool, but not a “silver bullet” The “character” of a specific institution may determine if they can transition quickly The latest BAI podcast features Greg Kanevski of ServiceNow discussing the impact of rising fraud on financial institutions and steps they can take to better shield themselves and…

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