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Are consumers impressed with anti-fraud protections? A high percentage of customers are pleased with their banks Consumers reported losing more than $12.5 billion to fraud in 2024 One facet of fraud that gets overlooked is the consumer satisfaction factor. Anytime fraud is not detected, there is a victim — whether it’s an individual or a…
Modernizing tech presents a formidable challenge Sheer volume is a primary obstacle Many FIs face the issue by relying on outdated legacy technology In a recent discussion with BAI.org, Carlos Lopez, Strategic Initiatives Analyst at Jack Henry addresses the challenges financial institutions face when it comes to modernizing their technologies. As we all know, FIs…
AFP released their 2025 AFP® Payments Fraud and Control Survey. Reported fraud was a single percentage point down from 2023 FIs have invested more into fraud technologies, but there is still more work to be done Earlier this week, AFP released the results of their 2025 AFP® Payments Fraud and Control Survey. This report is an important…
Fraud is set to become even more challenging Advanced tech allows fraudsters to “flood the zone” Fraud prevention must be viewed as an investment, not just a cost center The fraud landscape is set to become even more challenging for banks and credit unions in 2025, according to Jim Houlihan, partner and principal consultant at…
Open banking is expected to grow rapidly Complex regulations are common worldwide Open banking can “dismantle silos” A recent post at Forbes.com points out that open banking is revolutionizing the financial services industry by enabling secure data exchange between banks and third-party providers. The European Union’s Revised Payment Services Directive (PSD2) has played a crucial…
143 arrow keys were reported missing from Sacramento post offices Mail theft and robberies are becoming a major issue USPS efforts to improve security seem ineffective Last year, we examined a USPS audit where, out of 84 postal facilities inspected, 76 facilities across 25 states and the District of Columbia found untracked or unsecured arrow…
Checks and debit cards are leading fraud tools Checks, payee forgery & check washing led the pack in fraud Leveraging multi-technologies to address check fraud is key Earlier this month, the Federal Reserve published its findings from the Annual Federal Reserve Financial Services (FRFS) Financial Institution Risk Officer Survey (2024). The most prominent payments for…
A major transformation is occurring in the banking industry Physical bank branches are still “essential” Cash automation strategies create a competitive edge Forbes.com reports that the banking industry is undergoing a major transformation, as financial institutions strive to meet the quickly evolving needs and preferences of modern customers. For instance, according to a recent survey,…
The elderly are most vulnerable to fraud Even family members and caregivers attempt fraud Older consumers are the biggest users of checks, making them a target What makes the elderly our most vulnerable population when it comes to fraud? Is it because they are the least technologically savvy? Are they more trusting than other age…
Reverse Positive Pay for Personal Checking Accounts — Strong Fraud Mitigation or Shifting Liability?
Reverse Positive Pay adds fraud protection but may burden customers Banks should offer, not require, Reverse Positive Pay Reverse Positive Pay alone is not enough – banks need multi-layered fraud detection as well Over the past few months, we’ve explored the efficacy of Positive Pay systems, noting that “77% of Businesses Using Positive Pay Report…