Over the past 15 years, OrboGraph has been working with many organizations to identify the miskey rates of data entry operators. This research included:
- End-user banks
- Data entry providers to OrboGraph
- Research engagements with Global Concepts and Metasoft
Part of our analysis was focused on unit costs of keying, while balancing was also an important consideration. One thing is certain, the environmental variables play a major role in the accuracy of data entry operators. These variables include:
- Distribution of seasoned keyers vs. new keyers
- Turnover rate
- Geographic location
- Work environment
- Compensation programs
- Software functionality
- Software usability
- Tracking methodology
We have identified wide ranges of operator keying accuracy and speed, which ultimately impact the unit costs of data entry.
In conclusion, the standard deviation across the industry is probably quite high due to the variability of each environment. Many times, FI’s just cannot allocate time to the management function needed to ensure low miskey rates to drive down the unit costs of data entry. We’ve found that these controls are critical to the process, especially when guaranteeing performance levels with Automation Services.