Resources

Check out our reservoir of information related to check recognition and healthcare payment technologies. We frequently update this section with the latest news, trends, and analysis of the banking and healthcare industries.

2019 Tech Conference

May 20-21, 2019
Charlotte Marriott City Center

Industry Videos

News and trends for the banking and healthcare industries

White Papers

OrboGraph’s thought leadership and original research

Past Tech Conferences

View the highlights from past OrboGraph Tech Conferences

Product Videos

Watch our 2-minute videos to learn about our products

Partners

View our list of partners or become one yourself

News

News and updates from OrboGraph

Brochures

Download additional information on your products and services

Reg CC

Compilation of resources to help you navigate Reg CC

Events

See where OrboGraph will be next

Webinars

Learn more from OrboGraph and Industry Leaders

Testimonials

Hear what our clients and partners have to say about OrboGraph

Platform Modernization

Both the financial and healthcare industries are undergoing modernization initiatives in check payments and remittance.  See how OrboGraph is using AI, self-learning and deep learning models to drive innovation in these industries to deliver workflow automation.

Platform Modernization

Modernizing payments in the banking and healthcare industries

AI, Self Learning & Deep Learning Technologies

Optimized AI and deep learning models for the automation of check processing and healthcare posting

Operationalizing AI & Self Learning in Checks

Revolutionizing check processing and fraud prevention for the banking industry

Delivering Healthcare Payment Electronification

Increased accuracy levels, decreased error rate for healthcare payments posting

Product Videos

See how each product/service module of OrboAnywhere and OrboAccess delivers value from our check and healthcare payment platforms

Corporate Video & Podcast

See and hear how OrboGraph incorporates AI, deep learning and self learning technologies into its product suite

Healthcare Payments

OrboAccess automates remittance and payment posting as well as enables full research and business intelligence analysis for RCM companies, clearinghouses, billers, and providers.

Access EOB Conversion

Delivers EOB/EOP electronification with information intelligence via AI and deep learning technologies

Access Correspondence Letters

Extracts posting data and tracks reimbursement progress via workflow management

Access Payment Reconciliation

Streamlines the reconciliation process of ERA, ACH, EOB and checks

Access Patient Payments

Automates patient payments for posting

Access Denial Intelligence

Spotlights trends in denials to reduce receivables via prevention

Healthcare Payments Automation Center

Scalable, reliable, flexible cloud-based hosted data center on Amazon Web Services (AWS)

Check Processing

OrboAnywhere automates paper originated payments (i.e. checks, money orders, drafts) and remittances for balancing and posting while reducing risk and losses in the areas of check fraud, payment negotiability and compliance.

Anywhere Fraud

Transaction and image analysis for on-us and deposit fraud detection of counterfeits, forgeries, and alterations.

Anywhere Recognition

Divergent multi-engine CAR/LAR, ICR, OCR & AI check recognition for the Omnichannel

Anywhere Validate

Validate payment negotiability of paper originated items

Anywhere Payee

Match, read, and validate payees for risk and operational workflows

Anywhere Positive Pay

Payee name verification of business checks using issue files

Anywhere Compliance

Mitigate risk in check payments for OFAC, BSA/AML, UCC, Reg CC, and KYC

Restrictive Endorsement

Automatic validation of restrictive, mobile and non-restrictive endorsements

Traditional Products

Based on the Accura XV platform

Data Entry Throughput and Cost: The Real Numbers

Over the past 15 years, OrboGraph has been working with many organizations to identify the miskey rates of data entry operators. This research included:

  • End-user banks
  • Data entry providers to OrboGraph
  • Research engagements with Global Concepts and Metasoft

Part of our analysis was focused on unit costs of keying, while balancing was also an important consideration. One thing is certain, the environmental variables play a major role in the accuracy of data entry operators. These variables include:

  • Distribution of seasoned keyers vs. new keyers
  • Turnover rate
  • Geographic location
  • Work environment
  • Compensation programs
  • Software functionality
  • Software usability
  • Tracking methodology
  • Management 

We have identified wide ranges of operator keying accuracy and speed, which ultimately impact the unit costs of data entry.

  • The data entry costs illustrated in the table to the right were obtained from a survey across a wide range of OrboGraph bank customers.
  • While benchmarking many financial institutions, we do see many community and regional banks operating at miskey levels at or exceeding 3% (see table below from existing customer).
  • In our outsourcing operations, we have a wide range of keying misread rates. By implementing the proper controls, we have been able to migrate actual data verification numbers from 3% to near 1%. These controls include software functionality as well as “automated training” which kicks-out the validators with high miskey rates. This software is also very focused on CAR-only snippets.
  • In our research with Global Concepts, we were able to extrapolate miskey rates based on the balancing requirements. In most cases, miskey rates were closer to 2% in larger. financial institutions, particularly those that implemented “keying centers of excellence”.
Keying Costs Per Item

Miskey Levels

Data Entry Throughput and Cost: The Real Numbers

In conclusion, the standard deviation across the industry is probably quite high due to the variability of each environment. Many times, FI’s just cannot allocate time to the management function needed to ensure low miskey rates to drive down the unit costs of data entry. We’ve found that these controls are critical to the process, especially when guaranteeing performance levels with Automation Services.

Leave a Comment





Review your needs with an OrboGraph expert.

Sign up below for your complimentary assessment or to request
estimated solution pricing from OrboGraph.