Customer Acquisition
Small banks are at a crossroads: adopt new technologies or face the possibility of shutting the doors. According to Americanbanker.com: For community banks in highly competitive markets, service with a personal touch can be a differentiator to win and keep customers. But when legacy technology hampers the customer experience, all the cups of coffee in…
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According to American Banker, the bank-led person-to-person payment network Zelle is making progress, but having growing pains. Banks and consumers have learned a handful of truths — good and bad — about the network as it copes with a number of challenges including fraud threats, growing demand, as well as technical and enrollment issues. Here is…
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Let’s be frank: paper checks present a challenge to anyone in the accounts payable space. But let’s be equally realistic: checks continue to make up about half of the supplier payments volume. B2B payments disruptors now have a choice when designing and deploying technology: Will they use that tech to make paper checks less friction-filled, or entice…
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There is a trend in the wind, according to AmericanBanker.com: Over the past few days, midsize banks — such as Comerica, Commerce Bancshares and M&T Bank — have reported notable declines in total deposits, with M&T, in particular, reporting a 6% drop from a year earlier. Executives have offered a number of reasons why, saying…
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The Wall Street Journal (subscription required) reports that Amazon may be looking at entering the checking account game. Sanvada reports online for those who do not subscribe to the WSJ: A report from the Wall Street Journal has claimed that the retail giant is working on what it calls a “hybrid-type checking account” designed for…
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You’ve probably seen the headlines: Bank of America ends free checking option, causing customer uproar Bank of America Is Eliminating a Popular Free Checking Account A major bank eliminates free checking – – a blow to the lower income consumer who depends on checks and checking accounts, right? Would it spur industry-wide changes, similar to…
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Let’s get crazy! OK, maybe a podcast from BAI Banking Strategies isn’t crazy, crazy, but if you are into payments, this could be the best 10-15 minutes of the year! Managing editor Lou Carlozo speaks with Tommy Marshal, FinTech Lead for North America at Accenture about their new payments report entitled Driving the Future of Payments: 10 Mega…
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David Krause, Vice President of the Business Improvement Group at Anthem, knows the medical billing system in America is broken because he’s heard variations of the following too many times: “I just wait for the letter from the collection agency — then I know I should pay.” Consumers don’t get the care they need, rises…
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Cornerstone Advisors recently released their 2017 Cornerstone Performance Report for Banks. On the heels of this report, Gonzo Banker website offers their insight into how banks’ operational performance has changed over the past 10 years based on the information contained in the report. There’s a long list of metrics that have changed dramatically, but they narrowed it to 10…
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The Financial Brand website summary of mobile banking report shows a disappointing rate of mobile payment and payment adoption among consumers. Consumer enrollment in mobile banking services is growing as more individuals rely on their mobile phones for access to financial services. While growing, the total enrollment and usage percentages for most organizations still falls short…
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