Customer Acquisition

Banks Lose $2.92 per Defrauded Dollar

By orbograph / October 3, 2018 / 0 Comments

Is it important for financial institutions to deploy the best possible tools to fight fraud? Consider this: According to LexisNexis Risk Solutions in its 2018 True Cost of Fraud study for the financial-services sector, for every dollar of fraud a financial institution absorbs, it drains an additional $2.92 in associated costs — that’s up 9% from…

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Optimizing Check Payments for Fundraising

By orbograph / September 26, 2018 / 0 Comments

Getting the money is always a challenge with fund raising, as is reconciliation and record keeping. Additionally, it’s beneficial to communicate to the individuals who donate, because they are interested in your program and a great “target market” for the next fundraising effort. Very often, contributions are solicited via social media, allowing contributors to go…

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Here Are 5 Reasons to Re-Think Remote Cash Capture

By orbograph / September 19, 2018 / 0 Comments

While steadily declining in overall usage, cash remains “as relevant in retail as it has ever been,” according to an article by Bob Meara, Senior Analyst with Celent, in an article previewing his presentation at November’s AFP 2018, “Fewer Cash Receipts Still Mean Big Retail Challenges.” RCC (Remote Cash Capture) is noteworthy for the collaborative service delivery required to…

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legacy technology

Modernizing Legacy Technology; A Path to Success

By orbograph / September 5, 2018 / 0 Comments

Alfredo Alvarez, a principal at Liberty Advisor Group, writes in his article how modernizing legacy technology wins the digital customer: Nimble new entrants and rapidly increasing customer expectations for digital products and services continue to disrupt financial services firms. In response, financial services organizations have made significant investments in agile development and DevOps (development and…

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endorsements

USA Today Article “Endorses” Endorsements!

By orbograph / August 28, 2018 / 0 Comments

Last week, USA TODAY published a consumer-focused article explaining new deposit requirements from a number of banks: Depositors must now include the phrase “For Mobile Deposit Only” underneath their signature on all checks deposited using mobile apps. Some banks are also suggesting you add “For Mobile Deposit Only at (Bank Name)” or “For (BANK NAME) Mobile Deposit…

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Deep Trends & Deep Learning in Banking & Payments

By orbograph / August 7, 2018 / 0 Comments

Payments 3.0 columnist George Warfel signs off of his last column for the site by noting what he considers deep trends to watch in banking and payments. One particular point he makes is something we’ve seen borne out again and again as cleverly-named payments technology brands appear and then either disappear or team with more established…

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How to Write a Check in 2018 – and the Implications

By orbograph / July 17, 2018 / 0 Comments

Admit it – you thought everyone knows the basics of check writing, and figured that the younger generation is not using checks. So who cares? Well, you might think this is the case, but there are fresh ideas in this article at the street.com including safeguards against check fraud, which, according to the ABA Deposit Fraud Study, saw…

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Digital Wallets: Not All “Independence Days” Take Hold….

By orbograph / July 5, 2018 / 0 Comments

In the spirit of Independence Day, let’s take a look at an article from PaymentsSource.com that explores various attempts to become “independent from checks, cash, and cards.” Their list includes venerable “we’re going all-digital” efforts like Venmo, Green Dot, and even PayPal – – all have sought to declare independence from plastic cards and checks,…

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Why Checks Are Still Golden For High-Risk Sellers

By orbograph / June 20, 2018 / 0 Comments

According to Thomas Skala, chief executive officer and president of telecommunications and payments company Genie Gateway, a mitigated risk of chargebacks makes checks the best path for high-risk sellers. High-risk sellers can include, for example, product repair companies if a customer is unhappy with a repair result; or the travel industry, in which buyers can chargeback travel…

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Message to Small Banks: Tech is a SOLUTION, not a PROBLEM

By orbograph / May 23, 2018 / 0 Comments

Small banks are at a crossroads: adopt new technologies or face the possibility of shutting the doors. According to Americanbanker.com: For community banks in highly competitive markets, service with a personal touch can be a differentiator to win and keep customers. But when legacy technology hampers the customer experience, all the cups of coffee in…

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