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Retail Banking

Software Unleashes the Potential of the ATM Channel

July 12, 2016

The days of the ATM as simple “cash-dispensing machines” are over. In order for banks to remain competitive, they have to tailor the ATM experience to client needs and the physical context in which the ATM exists. Also, the definition of an ATM is expanding into the realm of “kiosk”… In an interview with Aravinda…

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"Why would I drive to talk to a video screen?" Six Video Teller Mistakes to Avoid

June 28, 2016

It’s not a live-in-person teller, and it’s not an ATM. But, based on conversations I’ve had with some of my older, more set-in-their-ways relatives, it may be the only way to get certain people to make use of a “machine” to do their banking. The interactive video teller machine certainly looks like an ATM, but the remote…

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Even With New Payments, Volumes Can Decline – Can Mobile Overcome?

June 15, 2016

In an article ostensibly about a new mobile pay program introduced by a little company called Google, there is interesting challenge that mobile payments needs to overcome to go truly mainstream. Volume decline…

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Identity Theft, Bank Tellers, and Fraud

May 24, 2016

If Manhattan’s top District Attorney Cyrus Vance is to be believed, consumers may have as much — or more — to fear from bank tellers than they do from accessing their accounts online or with a mobile device.

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Report: FDIC-Insured Institutions Earn $40.8 Billion in Fourth Quarter 2015

May 20, 2016

End of the physical bank branch? Not at this rate!

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Three Branch Models Which Will Keep Physical Banks Alive.

May 10, 2016

Meredith Deen of Financial Management Solutions, Inc. (FMSI) thinks there is still life in the traditional bank branch.

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OrboAnywhere Launches with BAI Innovation Showcase (Video)

April 27, 2016

I really enjoy gatherings like last month’s BAI Payments Connect Conference because they provide an opportunity to re-engage colleagues interested in new technologies around “the check”… now, where else can you find that???

This year’s event was especially gratifying because Orbograph used the occasion to launch the new OrboAnywhere™ solution…and they recorded my presentation to create a video!

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On Second Thought…. Checks – We Love 'Em!

April 22, 2016

In the interest of equal time – Checks? We love ’em!

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Kill the Check? "Kill the Check!" Says electronic payment advocate…

April 19, 2016

“Just because checks have existed since at least 13th century Venice and 19 billion of them were used to pay people and businesses in the U.S. last year doesn’t mean that we should keep them alive. We, as a country, somehow mustered up the courage to move past the horse-and-buggy and 8-track tapes – I think we can dig deep and find it within ourselves as a payments ecosystem to kill the check.”

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The Paper Check is Dead; Long Live the Paper Check

April 12, 2016

Snapcheck founder Ken Kruszka describes describes the continuing popularity of the paper check as “ludicrous,” but contends that they have their advantages.

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