We’re excited to see that, of the Top 5 Tech Innovations Your Bank Can’t Ignored, we can actually contribute significantly to three of them!
Let’s call them the “Key 3”:
- Continue to embrace Check 21
- Leverage electronic workflows
- Automated tellers
Part of the shared theme of the Key 3 is that the branch bank is far from obsolete. Online and mobile banking are popular (and getting more so every year). However, there is still a contingent of people who are comfortable only with “in-person” transactions, but they still use mobile. They most likely use ATMs as well.
Today’s customer expects an Omnichannel environment where the in-person transaction is as smooth as the online experience. And vice versa.
As noted in an article at the BAI Banking Strategies site:
As consumers increasingly rely on online and mobile banking channels, their standard for in-branch banking is changing. A bank might offer the most high-tech app out there. But if the technology within its physical branches does not match this level of sophistication, its customers’ in-person experiences will surely disappoint. Since consumers today might visit a branch less frequently, when they do bank in person, it’s critical to provide a pleasant, convenient experience.
OrboAnywhere technology is key to making it possible for tellers or ATMs to scan and electrify checks immediately, making deposits available to customers quicker; losing the burden of physical checks almost immediately upon receipt (truncating checks right at the teller line); and allowing for a balanced state throughout the business day for less time spent at end-of-day closing.
This is the foundation to the Key 3!