Teller Image Capture
Check processing has always been considered a critical departmental activity which could impact customer service and the branch operations, but indirectly. With today’s popularity of teller image capture, check processing at the teller line has a much wider range of considerations. Teller image capture moves the entire capture and balance process to the front counter. The strategic implication of this move is more than just financial savings. Think about the impact it has on the customer “experience”, the employee environment in the branch, risk mitigation and work process improvement. Each category has a life of its own with many considerations.
Read MoreThere are white papers galore written by the industry’s best teller image capture providers which explain the business case behind teller image capture. It’s encouraging to the market that this workflow is catching on in both large financial institutions and community banks. In fact, based on a recent flurry of large banks making decisions to move to teller image capture, the numbers for this market segment should reach nearly 60% per Celent.
Read MoreMediocrity vs. excellence. It’s the dilemma which many financial institutions (FI) face when they implement a new system. But why are we speaking about mediocrity when the expectations for a new system is excellence? Because many times FI’s do not have processes in place to ensure success, do not hold their employees accountable and/or accept mediocre results from their vendors.
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