Resources

Check out our reservoir of information related to check recognition and healthcare payment technologies. We frequently update this section with the latest news, trends, and analysis of the banking and healthcare industries.

2019 Tech Conference

May 20-21, 2019
Charlotte Marriott City Center

Industry Videos

News and trends for the banking and healthcare industries

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OrboGraph’s thought leadership and original research

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News

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Platform Modernization

Both the financial and healthcare industries are undergoing modernization initiatives in check payments and remittance.  See how OrboGraph is using AI, self-learning and deep learning models to drive innovation in these industries to deliver workflow automation.

Platform Modernization

Modernizing payments in the banking and healthcare industries

AI, Self Learning & Deep Learning Technologies

Optimized AI and deep learning models for the automation of check processing and healthcare posting

Operationalizing AI & Self Learning in Checks

Revolutionizing check processing and fraud prevention for the banking industry

Delivering Healthcare Payment Electronification

Increased accuracy levels, decreased error rate for healthcare payments posting

Product Videos

See how each product/service module of OrboAnywhere and OrboAccess delivers value from our check and healthcare payment platforms

Corporate Video & Podcast

See and hear how OrboGraph incorporates AI, deep learning and self learning technologies into its product suite

Healthcare Payments

OrboAccess automates remittance and payment posting as well as enables full research and business intelligence analysis for RCM companies, clearinghouses, billers, and providers.

Access EOB Conversion

Delivers EOB/EOP electronification with information intelligence via AI and deep learning technologies

Access Correspondence Letters

Extracts posting data and tracks reimbursement progress via workflow management

Access Payment Reconciliation

Streamlines the reconciliation process of ERA, ACH, EOB and checks

Access Patient Payments

Automates patient payments for posting

Access Denial Intelligence

Spotlights trends in denials to reduce receivables via prevention

Healthcare Payments Automation Center

Scalable, reliable, flexible cloud-based hosted data center on Amazon Web Services (AWS)

Check Processing

OrboAnywhere automates paper originated payments (i.e. checks, money orders, drafts) and remittances for balancing and posting while reducing risk and losses in the areas of check fraud, payment negotiability and compliance.

Anywhere Fraud

Transaction and image analysis for on-us and deposit fraud detection of counterfeits, forgeries, and alterations.

Anywhere Recognition

Divergent multi-engine CAR/LAR, ICR, OCR & AI check recognition for the Omnichannel

Anywhere Validate

Validate payment negotiability of paper originated items

Anywhere Payee

Match, read, and validate payees for risk and operational workflows

Anywhere Positive Pay

Payee name verification of business checks using issue files

Anywhere Compliance

Mitigate risk in check payments for OFAC, BSA/AML, UCC, Reg CC, and KYC

Restrictive Endorsement

Automatic validation of restrictive, mobile and non-restrictive endorsements

Traditional Products

Based on the Accura XV platform

Today’s “One-Shot” Customer Service Opportunity in the Bank Branch

Today’s “One-Shot” Customer Service Opportunity in the Bank Branch With more and more retail and commercial customers utilizing online and mobile banking technology for deposits, transfers and person-to-person (P2P) activities, fewer customers are making their way into retail branches. While these advances are great as an added convenience, is does create a problem for the banking industry, particularly financial institutions promoting “personal/local banking”. Without customers interacting one-on-one with tellers and personal bankers, there is a missed opportunity on confirming customer satisfaction and up-selling other financial products. For this reason, it is vital that financial institutions capitalize on every customer that walks through the door.

Sell the human side of technology

Although many of the younger generation prefer interaction via text, IM, social media or email, a large customer base still places a premium on relationship. This human side can encourage a positive banking experience and support efforts to “lock in” customer satisfaction levels.  

But even baby boomers like cool technology. By building an easily understandable “use case” for new technology products, the financial institution can drive incremental revenues and grow margins on DDA accounts. When cross selling bank technologies to a non-technical user, one must be able to explain the benefits in simple terms. There are also benefits in highlighting how the financial institution is “leading edge” with internal technologies. A few examples could be:

  1. Highlight teller/branch automation : i.e. CAR/LAR benefits of teller image capture and/or back-counter image capture
  2. Personal experience of the teller:  i.e. I started using new on-line banking features to pay bills and saved 4 trips to the post office this week
  3. Referral stories:  i.e. Teller’s parents tried out the mobile RDC for the first time, just like that commercial on TV. They were very excited to see it work right from their phone. You should try it someday.
  4. Demos: Incorporate videos and/or demonstrations in the branch

By incorporating these customer communication techniques, FI branches will be able to reinforce bank branding and impress customers on technology implementations while still providing a strong interaction. Lastly, it gives the branch “one shot” at convincing a customer to stay who has seen a new financial gizmo, gadget or capability on TV. Don’t miss out on this one opportunity!

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