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Customer Acquisition

Legacy Thinking: How Banks Can Learn From Major League Baseball

May 18, 2023

If you’re a sports fan, you are undoubtedly familiar with the four major sports leagues in the US: Major League Baseball (MLB) The National Football League (NFL) The National Basketball Association (NBA) The National Hockey League (NHL) You may be asking yourself, “What do sports have to do with banking?” Well, it turns out there’s…

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Apple Upping Its Banking Game with New Savings Account Offering

April 20, 2023

Apple is well known for staying one step ahead of technology trends. Since the launch of its iTunes® Music Store in April of 2003, we’ve seen the tech giant continue to penetrate the payments arena. Apple made its biggest contribution to tech when it launched the first iPhone in January of 2007. While it was…

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Core-to-Customer Technology Approach: Eliminate Siloes, Enabling Unification

April 6, 2023

Digital is undoubtedly going to play a major role in the future of banking. As we noted previously, digital banking market valuation is predicted to exceed USD 13.5 trillion by 2032. The real question is: How each bank is approaching digital banking? From our friends at BAI, author Emily Steele, president and COO at Savana,…

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Community and Small Banks: How to Increase Business Banking Relationships in the Age of Fintechs

January 5, 2023

Turns out community banks and credit unions can be proud of themselves: According to a recent Javelin study as reported at Jack Henry Fintalk, businesses that identify a community bank or credit union as their primary financial institution report far greater satisfaction than those using a larger bank. However, before smaller financial institutions break out the…

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Five Key Factors for Innovation Success in 2023

December 22, 2022

The Financial Brand marked the end of the year with a look at what they consider the top five innovation trends to look forward to in 2023. Innovation has become a critical component of business growth in the banking industry. Beyond creating the ‘next big thing,’ innovation includes the creation of value through new or…

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News Release: OrboGraph Acquired by Revenue Management Solutions (RMS)

August 16, 2022

Check Fraud and Recognition Solutions Business Will Continue to Run Independently Billerica, MA, August 16, 2022 – OrboGraph, a premier supplier of check processing automation, fraud detection, and healthcare payment electronification, announced today that Revenue Management Solutions (RMS), a provider of automated healthcare payments reconciliation services has acquired OrboGraph. Thompson Street Capital Partners (TSCP), a private…

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The Competition for Bank Deposits Requires More Than “Rate Ads”

June 22, 2022

Recent aggressive interest rate increases by the Federal Reserve, as well as geo-political uncertainties, have combined to create an environment wherein banks will be in high competition to not only gain new customers, but also retain customers — and, more importantly, their deposits. As we are all aware, deposits are crucial for banks in generating…

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Small Banks Reinventing Checking Accounts: Eliminating Overdraft Fees to Keep Up?

June 15, 2022

It’s no secret that bank consumers are not fans of overdraft fees. A number of big banks eliminated overdraft and/or non-sufficient funds (NSF) fees in 2021-22, responding to governmental pressure and competition from neobanks. While this might be welcome news to the consumer, The Financial Brand reports that smaller community banks and credit unions face…

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Automated Banking: Next Big Thing or Already Here?

April 14, 2022

A recent Forbes article takes the reader on a nostalgic trip to another era: If you’re of a certain age, you might remember going to a drive-thru bank, where you’d put your deposit into a container outside the bank building. Your money was then sucked up via pneumatic tube and plopped onto the desk of…

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Post Office Banking Trial is a Dud — Time to Refocus?

March 10, 2022

This past October we reported that the US Post Office was experimenting with offering some banking functions to aid underserved neighborhoods and populations. These services were to include check cashing, bill paying, ATM access, expanded and improved money orders and expanded wire transfers, with select Postal Service locations in Washington, D.C., Falls Church, Virginia; Baltimore,…

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