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So if you haven’t heard by now, Target, the big red retailer, has a bit of a fraud problem. Somehow, their payment system was hacked and stole a mere 40M credit and debit account numbers with expiration dates and CSV codes…maybe even PIN numbers. Hmmm. How can this be? Per a Krebs article, “Little is known yet about how the data was compromised. “My best guess is [Target] got hit by hackers who got into their network, and were able to push malicious software out to the point of sale systems,” says Krebs, who spoke to American Banker in a recent exclusive interview. “We probably won’t know for certain for weeks or months.”
Read MoreHealthcare providers are now outsourcing more of their revenue cycle functions. Large banks saw this medical banking potential several years ago and moved quickly to offer added-value services such as EOB conversion and treasury management capabilities specifically for this niche.
Read MoreThe casual observer can be excused for believing that a single government web site represents the extent of healthcare technology. But behind the scenes, the following major technology trends will have a significant impact on the healthcare industry in 2014 and on revenue cycle management (RCM).
Read MoreI recently interviewed our Senior Integration Support Engineer, Boaz Ron, related to how he felt about going into a branch. His thoughts were the following: if I can get a deposit done through my phone, computer or ATM in under 20 seconds, why does a teller take longer? An ATM can dispense cash faster than tellers and there is always some old slow guy holding up the line.
Read MoreThe Affordable Care Act (ACA), aka Obamacare, is unlikely to bring together Republicans and Democrats. But ACA is bringing innovation to healthcare payments arena. Standards within the law make it easier to reconcile electronic funds transfer (EFT) payments, most commonly Automated Clearing House (ACH) transactions, received by providers with the corresponding electronic remittance advice (ERAs), including EDI 835 or EOBs.
Read MoreThere is a paradox in branch capacity planning right now. Retail wants more revenue, but branch transaction volumes have declined nearly 35%, according to a FMSI 2013 Teller Line Study, due to additional online products and RDC offerings; which mean less walk-in traffic. In response, technologists are trying to innovate the branch experience, while bringing a more personalized and sales-oriented encounter. In some respects, the branch is becoming less relevant, except when the customer “needs” to solve a problem and they want interaction.
Read MoreFinTECH’s annual top 100 companies in financial technology is comprised of a dynamic list of both public and private companies generating tremendous revenues in the financial industry, both in the US and globally. The interesting distribution of these companies illustrates the revenue power of the top companies.
Read MoreAs we end another year of relatively stable check volumes in the financial industry, there are a number of cost-effective alternatives with excellent and proven return on investment which should be strong considerations for your 2014 budget. Although there is a decline in check volumes, it’s a stable decline, which implies predictability and less risk. Also, as product adoption curves of distributed capture points increase, a financial institution can better plan for significant improvements for each workflow.
Read MoreAccording to a new survey by Black Book, the consulting business is booming in healthcare revenue cycle management; and rightly so! Challenges that executives cited for updating RCM projects include: 77 percent have not begun a strategic plan for transforming RCM solutions for known deadlines because of lack of internal experts to do so and 80 percent of CIOs said they do not have the IT staff in-house to transform RCM end-to-end.
Read MoreA recent article in Banking Strategies, The Strategic Implications of Tellers Selling, dissects the concept of traditional tellers evolving into sales people at the branch for walk-in clients. When presented in an orderly manner, the concept brings a fresh feel to the irony of the bank branch; leverage branch resources to drive revenue and increase transaction processing efficiency while branch volume declines. Tellers selling financial services can provide a great opportunity, but there is the possibility of “heartburn” for customer experience.
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