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For Regionals to Catch Up to Big Banks, Time to Modernize

April 25, 2018

There is a trend in the wind, according to AmericanBanker.com: Over the past few days, midsize banks — such as Comerica, Commerce Bancshares and M&T Bank — have reported notable declines in total deposits, with M&T, in particular, reporting a 6% drop from a year earlier. Executives have offered a number of reasons why, saying…

Corporate Clients See Payments Fraud on the Upswing, Says AFP: Modernization Needed

April 17, 2018

The 2018 AFP Payments Fraud Survey, underwritten by J.P. Morgan, has some alarming fraud news for corporate clients and the treasury departments of financial institutions. Overall payments fraud reached a new peak in 2017, after experiencing a downswing earlier in the decade. A record 78% of all organizations were hit by payments fraud last year,…

RemoteDepositCapture.com Is At It Again!

April 10, 2018

RemoteDepositCapture.com creates one featured poll question per month on RDC-related topics. If you’re at all interested in check processing [who wouldn’t be, right?], then we invite you to visit their site and register your input. While you’re there, it’s well worth signing up for their newsletter so you can get poll results regularly. This month’s featured…

Are Mid-Sized FIs Failing To Climb The Innovation Curve?

March 5, 2018

Is your financial institution ready for payment innovation? The Innovation Readiness Playbook from PYMNTS.COM surveyed US financial institutions and created a gem for strategic and tactical considerations. Like many surveys, you can take a positive or negative spin on the data and critique the questions. For example: Is this a wake-up call to mid-sized financial institutions that…

The End of Free Checking as We Know It?

February 27, 2018

You’ve probably seen the headlines: Bank of America ends free checking option, causing customer uproar Bank of America Is Eliminating a Popular Free Checking Account A major bank eliminates free checking – – a blow to the lower income consumer who depends on checks and checking accounts, right?  Would it spur industry-wide changes, similar to…

“The Future of Payments – Get Ready for a Wild Ride”

February 22, 2018

Let’s get crazy!  OK, maybe a podcast from BAI Banking Strategies isn’t crazy, crazy, but if you are into payments, this could be the best 10-15 minutes of the year! Managing editor Lou Carlozo speaks with Tommy Marshal, FinTech Lead for North America at Accenture about their new payments report entitled Driving the Future of Payments: 10 Mega…

“I just wait for the letter from the collection agency — then I know I should pay.”

February 16, 2018

David Krause, Vice President of the Business Improvement Group at Anthem, knows the medical billing system in America is broken because he’s heard variations of the following too many times: “I just wait for the letter from the collection agency — then I know I should pay.” Consumers don’t get the care they need, rises…

Now Checks Are Causing Hardships?

February 14, 2018

The “death” of the check is still way behind schedule, according to many organizations that predicted the end of paper checks many years ago. We keep reporting that checks are still popular when they were supposed to have been dwindling years ago. (That’s the boring part of the post) The latest installment in PYMNTS’ Kill…

OrboGraph Embraces AI

February 7, 2018

THE TECHNOLOGY HEADLINES features an article examining OrboGraph’s utilization of AI technologies and the effect it’s had the check and healthcare lines of the business. With OrboGraph’s main focus on automating payments, the company looks at AI as a means to improve efficiencies into the entire payment mix and to facilitate electronification of payments, which ultimately…

Digital, Branch and Call Center Metrics; Are We Making Progress?

January 31, 2018

Cornerstone Advisors recently released their 2017 Cornerstone Performance Report for Banks. On the heels of this report, Gonzo Banker website offers their insight into how banks’ operational performance has changed over the past 10 years based on the information contained in the report. There’s a long list of metrics that have changed dramatically, but they narrowed it to 10…