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Gartner Inc. Predicts $623B Tech Investments in 2022 by Banks and Financial Services Firms

In a press release by Gartner, Inc., the company boldly predicts that banks and financial firms will boost their technology products and services investments in 2022 to the tune of $623 billion. Gartner Inc. goes on to identify what they consider the top three tech trends emerging in banking and investment services.

Banking blending the need for both human and AI labor.

Generative artificial intelligence (AI), autonomic systems and privacy-enhancing computation are three technology trends gaining traction in banking and investment services in 2022, according to Gartner, Inc. These trends will continue to grow over the next two to three years, contributing to growth and transformation of financial services organizations.

“While growth is the top priority, the need to manage risk, optimize costs and increase efficiency also requires new technology innovations,” said Moutusi Sau, VP Analyst at Gartner. “Generative AI enables bank CIOs to offer technology solutions to the business in pursuit of revenue growth, while autonomic systems and privacy-enhancing computation are long-term solutions that provide new options for business transformation in financial services.”

Other identified trends include:

  • IT spending by banking and investment services firms is forecast to grow 6.1% in 2022 to $623 billion worldwide
  • The largest category of spending is IT services, which includes consulting and managed services and accounts for 42% of total IT spending in the sector at $264 billion
  • The fastest growing category is software, with spending forecast to increase by 11.5% to $149 billion

Detailing the Top Three Trends

Gartner, Inc.'s press release provides a description of each of the top three trends:

Generative AI

Gartner predicts that 20% of all test data for consumer-facing use cases will be synthetically generated by 2025. Generative AI learns a digital representation of artifacts from data and generates innovative new creations that are similar to the original but does not repeat it.

In banking and investment services, application of generative adversarial networks (GANs) and natural language generation (NLG) can be found in most scenarios for fraud detection, trading prediction, synthetic data generation and risk factor modeling. It has potential because of the ability to take personalization to new heights.

Autonomic Systems

Autonomic systems are self-managed physical or software systems that learn from their environments and dynamically modify their own algorithms in real-time to optimize their behavior in complex ecosystems. They create an agile set of technology capabilities that support new requirements and situations, optimize performance and defend against attacks without human intervention.

Currently, autonomic systems are mostly software-based in the banking context. However, humanoid robots are emerging in smart branches that are examples of hardware-based autonomous systems that cater to clients and customers. They could be applied in autonomous debt management, personal finance assistants and automated lending. Roboadvisors are essentially low-level autonomic systems, although there are still trust concerns due to their high level of automation.

Gartner predicts that by 2024, 20% of organizations that sell autonomic systems or devices will require customers to waive indemnity provisions related to their products’ learned behavior.

Privacy-Enhancing Computation

Privacy-enhancing computation (PEC) secures the processing of personal data in untrusted environments — which is increasingly critical due to evolving privacy and data protection laws, as well as growing consumer concerns. It uses a variety of privacy-protection techniques to allow value to be extracted from data while still meeting compliance requirements.

Gartner predicts that 60% of large organizations will use one or more privacy-enhancing computation techniques in analytics, business intelligence or cloud computing by 2025.

Artificial Intelligence in Check Processing and Fraud Detection

Artificial intelligence and machine learning technologies are presently being deployed in a majority of financial institutions. In a recent article from PYMNTS.com:

The move toward more efficient digital processes has 75% of surveyed companies across all financial sectors saying that they now employ some form of high-performance computing, deep learning and ML to accelerate core computing. Additionally, 43% of survey respondents who are implementing AI to improve their processes said that they are getting more accurate models, while 38% said AI provides a competitive edge over rivals. Twenty-nine percent said they have realized operational efficiencies due to implementing AI, and 28% attributed improved customer experiences to their implementations.

AI in a neon blue circle. Abstract futuristic digital and technology on light blue color background. Artificial Intelligence AI landing page. Website template for deep learning concept.

For checks, artificial intelligence and machine learning are being deployed by financial institutions and service bureaus to streamline the processing of checks, with field performance of 99% automation and 99.5%+ accuracy.

Check fraud detection has seen huge results from the implementation of artificial intelligence and machine learning. Transaction-based analytics systems are processing millions of transactions and learning the behaviors of accounts -- building stronger profiles of activities and spotting anomalous behaviors. This is being combined with image-forensic AI that analyzes check images and compares them to previously cleared checks to detect counterfeits, forgeries, and alterations -- providing a full-scope fraud detection solution.

Posted in Artificial Intelligence and Deep Learning, Automated Endorsement Analysis, Bank Branch, Check Fraud Prevention, Check Image Quality, Check Processing, Financial Industry, Mobile Banking, Omnichannel, OrboNation Blog, Payments, RDC & Mobile, Remote Deposit Capture, Retail Banking, Technology, Teller Image Capture, Uncategorized

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