Resources

Check out our reservoir of information related to check recognition and healthcare payment technologies. We frequently update this section with the latest news, trends, and analysis of the banking and healthcare industries.

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Platform Modernization

Both the financial and healthcare industries are undergoing modernization initiatives in check payments and remittance.  See how OrboGraph is using AI, self-learning and deep learning models to drive innovation in these industries to deliver workflow automation.

Platform Modernization

Modernizing payments in the banking and healthcare industries

AI, Self Learning & Deep Learning Technologies

Optimized AI and deep learning models for the automation of check processing and healthcare posting

Operationalizing AI & Self Learning in Checks

Revolutionizing check processing and fraud prevention for the banking industry

Delivering Healthcare Payment Electronification

Increased accuracy levels, decreased error rate for healthcare payments posting

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See how each product/service module of OrboAnywhere and OrboAccess delivers value from our check and healthcare payment platforms

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Healthcare Payments

OrboAccess automates remittance and payment posting as well as enables full research and business intelligence analysis for RCM companies, clearinghouses, billers, and providers.

Access EOB Conversion

Delivers EOB/EOP electronification with information intelligence via AI and deep learning technologies

Access Correspondence Letters

Extracts posting data and tracks reimbursement progress via workflow management

Access Payment Reconciliation

Streamlines the reconciliation process of ERA, ACH, EOB and checks

Access Patient Payments

Automates patient payments for posting

Access Denial Intelligence

Spotlights trends in denials to reduce receivables via prevention

Healthcare Payments Automation Center

Scalable, reliable, flexible cloud-based hosted data center on Amazon Web Services (AWS)

Check Processing

OrboAnywhere automates paper originated payments (i.e. checks, money orders, drafts) and remittances for balancing and posting while reducing risk and losses in the areas of check fraud, payment negotiability and compliance.

Anywhere Fraud

Transaction and image analysis for on-us and deposit fraud detection of counterfeits, forgeries, and alterations.

Anywhere Recognition

Divergent multi-engine CAR/LAR, ICR, OCR & AI check recognition for the Omnichannel

Anywhere Validate

Validate payment negotiability of paper originated items

Anywhere Payee

Match, read, and validate payees for risk and operational workflows

Anywhere Positive Pay

Payee name verification of business checks using issue files

Anywhere Compliance

Mitigate risk in check payments for OFAC, BSA/AML, UCC, Reg CC, and KYC

Restrictive Endorsement

Automatic validation of restrictive, mobile and non-restrictive endorsements

Traditional Products

Based on the Accura XV platform

People Twice as Likely to Trust a Robot to Perform Heart Surgery Than Open a Bank Account for Them

Source: HSBC

Artificial Intelligence, chatbots and robo-advisors are coming. Here’s an interesting example of how perceptions can yield crazy statistical results.

“Trust in Technology” report published by HSBC found that consumers are leery of allowing chatbots and robo-advisors to help them open a savings account or provide mortgage advice – – but they would trust them more for heart surgery!

In an article at The Financial Brand, it’s noted that, in spite of optimistic reports regarding younger consumers’ adoption of digital banking solutions, there are still a host of customers who are distrustful of interactions that are purely digital with no human assistance.

The research reveals low levels of trust in such innovations simply because consumers don’t understand them, proving yet again the old maxim that people tend to fear anything new or unfamiliar.  HSBC’s study found that a significant majority of people have never heard of new financial technologies, and even if they had, they couldn’t explain what they do.

Almost a quarter of respondents (24%) said they have not heard of – nor do they know what “voice activation” technology is, despite it being widely available in consumer smartphones.

Indeed, respondents to the survey — of all ages — expressed more fear at having financial data hacked than their fear of serious illness!

The lesson here for financial institutions, according to HSBC’s survey, is to deliver on the following key consumer expectations (followed by percentage of respondents):

  1. Share advice and information online (57%).
  2. Tell people how the new technology can meet their needs (65%).
  3. Make sure people know where they can go for support if the technology goes wrong (74%).

Bots and AI are just another indication of how technology evolves. We’ve seen AI applied to recognition technology for years now – – so to our industry, it’s not a huge deal, as it’s been in the background. To see how recognition technology has evolved, check out OrboAnywhere.

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