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Weighing Pros and Cons of 3rd Party Billers in the Revenue Cycle

December 21, 2012

Third-party medical billing companies employ nearly 20,000 people nationwide and process more than 17 million claims per month, representing more than $18 billion per year, according to statistics provided by the Healthcare Billing & Management Association (HBMA), a trade association representing third-party medical billers.

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12-12-12: The End of the Check is Upon Us

December 12, 2012

Today is 12-12-12. The number certainly holds significance in human existence as illustrated by: Apart from there being 12 hours of day and night, and 12 months in the year in the Roman calendar, there 12 signs of the Zodiac, 12 Apostles, 12 days of Christmas, 12 tribes of Israel, 12 gods of Olympus, 12 old testament prophets… you get the idea. Some say the day symbolizes love, others completeness or fulfillment. Later this month, according to the Mayan Calendar – 12-21-12 – DOOMSDAY!

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Recognition Systems Plateau Before they Grow

November 27, 2012

As I was planning for our 2013 Orbograph Client Conference, I was reviewing materials from a past years conference, and have to admit, was a little disturbed on a few memories! I remember that conference like it was yesterday. Beyond the excitement of a conference in Salem, MA around Halloween, and a really fun theme called “A Supernatural Opportunity from Orbograph”, three very distinct topics gave me flashbacks…

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The New Age of Check Fraud

November 20, 2012

In the ever-changing landscape of payments fraud, one constant remains: fraudsters will always find a way. Traditional check fraud continues to linger as a loss conduit for financial institutions as well as retailers. The “traditional” activities of counterfeiting, forgeries, alterations and deposit fraud are still prevalent, but a new age of check fraud has already begun.

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Don’t Dread the Shred (Part #2): Managing the Paper of Remote Deposit Capture (RDC)

November 7, 2012

In our blog post on September 4, 2012, we talked about several risk factors for merchants, banks and mobile RDC users. One of the key points of recent interest was the process of managing deposited checks for a period of time before they are destroyed or shredded; or as defined in the FFIEC guidelines, “appropriate technology and process controls should be implemented at both the financial institution and the customer’s location to address operational risk.”

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Living on the Edge? Staffing with Part-timers on the Teller Line and in Operations

October 22, 2012

The article “Improving Branch Productivity with Part-time Tellers” on BAI Banking Strategies reinforces an idealistic concept which all businesses have regarding staffing, particularly in today’s economy; keep FTE (Full Time Equivalents) costs low!  The concept of employing part-timers not only supports the strategic goals of an organization to remain competitive in the marketplace, but also…

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11 Capabilities of Teller Image Capture You Need to Ask For

October 19, 2012

There are white papers galore written by the industry’s best teller image capture providers which explain the business case behind teller image capture. It’s encouraging to the market that this workflow is catching on in both large financial institutions and community banks. In fact, based on a recent flurry of large banks making decisions to move to teller image capture, the numbers for this market segment should reach nearly 60% per Celent.

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Three Steps to Avoid Denials and Increase Reimbursement

October 15, 2012

Running a successful practice relies on getting reimbursed for services in a timely manner. After all, the best physician and staff can only operate while the bills are being paid. Coding and billing can be a time consuming function in any practice, but proper coding and timely submission are necessary. Often, healthcare practices find themselves inundated with claims denials that must be made up by either resubmitting the claim, passing the payment off to the patient or writing the charge off.

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RDC Summit Rocks the World of Remote Deposit Capture

October 9, 2012

As a first time visitor to the RDC Summit, I wasn’t sure quite what to expect. Here was a targeted conference focusing on an offshoot of check processing, which many parties in the industry regard as being under-adopted. However, just the fact that an independent conference attracted over 300 attendees illustrates there is a continued interest across the board to take RDC to the next level. Additionally, the major shift in consumer and small business behavior in Mobile banking and Mobile RDC truly made this conference a winner!

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Duplication of Payments from Both Sides of the Coin

October 4, 2012

Duplicate payments can hit an account at a paying bank at any time causing consumers and businesses alike to be overdrawn or charged extra fees. Bankers hate duplicate transactions because at times they can be held liable for the double posting, and it creates customer dissatisfaction even if the errant item is first deposited at another bank. Most of the duplicate incidences at the paying bank are due to…

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