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Omnichannel

Software Unleashes the Potential of the ATM Channel

July 12, 2016

The days of the ATM as simple “cash-dispensing machines” are over. In order for banks to remain competitive, they have to tailor the ATM experience to client needs and the physical context in which the ATM exists. Also, the definition of an ATM is expanding into the realm of “kiosk”… In an interview with Aravinda…

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"Why would I drive to talk to a video screen?" Six Video Teller Mistakes to Avoid

June 28, 2016

It’s not a live-in-person teller, and it’s not an ATM. But, based on conversations I’ve had with some of my older, more set-in-their-ways relatives, it may be the only way to get certain people to make use of a “machine” to do their banking. The interactive video teller machine certainly looks like an ATM, but the remote…

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Regulators Now Demanding New Deposit Reconciliation Practices for Banks & Credit Unions

June 21, 2016

Fed. Government: “Technological and other processes exist that allow financial institutions to fully reconcile discrepancies in deposit accounts”

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Even With New Payments, Volumes Can Decline – Can Mobile Overcome?

June 15, 2016

In an article ostensibly about a new mobile pay program introduced by a little company called Google, there is interesting challenge that mobile payments needs to overcome to go truly mainstream. Volume decline…

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“Fraudsters are innovative & persevering—money is a great motivator!"

June 7, 2016

It should come as no surprise to security-obsessed online merchants that fraud is the leading concern of e-commerce merchants polled by the Merchant Risk Council, a Seattle-based worldwide association of e-commerce payments and risk-control executives. The MRC polled a total of 193 merchants in December and January at companies of varying industries and sizes (see their report…

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Identity Theft, Bank Tellers, and Fraud

May 24, 2016

If Manhattan’s top District Attorney Cyrus Vance is to be believed, consumers may have as much — or more — to fear from bank tellers than they do from accessing their accounts online or with a mobile device.

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Report: FDIC-Insured Institutions Earn $40.8 Billion in Fourth Quarter 2015

May 20, 2016

End of the physical bank branch? Not at this rate!

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Our Head in the Cloud…

May 19, 2016

Predicting Cloud Computing advantages… five years ago.

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"End-to-End" System is Key to Value-Based Care Success

May 12, 2016

Advanced technologies, in tandem with improved workflows and better data, have resulted in RCM systems that encompass the entire healthcare enterprise.

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OrboAnywhere Launches with BAI Innovation Showcase (Video)

April 27, 2016

I really enjoy gatherings like last month’s BAI Payments Connect Conference because they provide an opportunity to re-engage colleagues interested in new technologies around “the check”… now, where else can you find that???

This year’s event was especially gratifying because Orbograph used the occasion to launch the new OrboAnywhere™ solution…and they recorded my presentation to create a video!

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