During the Omni-Channel Capture: An Evolving Strategic Direction webinar recorded live at the RDC Summit 2015 (free for RemoteDepositCapture members here), the panelists agreed that Omni-channel delivery strategies, pioneered by hospitality and retailing companies, are becoming absolutely vital for financial services.
“Consistency in the customer experience takes on greater importance in a multi-channel environment,” said Joe Gregory, Vice President of Marketing at OrboGraph.
The full panel consisted of:
- Denis Bergeron, Director of Product Managment, NCR Corporation
- Joseph Gregory, Vice President Marketing, OrboGraph
- Vijay Balakrishnan, President, StratEx LLC
- Xan Kasprzak, Director of Major Accounts and Risk Management, Ensenta
Read more about the discussion here. (Via RemoteDepositCapture.com)