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Omni-Channel Strategies Demand Cross-Channel Consistency

Omni-Channel Ahead

During the Omni-Channel Capture: An Evolving Strategic Direction webinar recorded live at the RDC Summit 2015 (free for RemoteDepositCapture members here), the panelists agreed that Omni-channel delivery strategies, pioneered by hospitality and retailing companies, are becoming absolutely vital for financial services.

“Consistency in the customer experience takes on greater importance in a multi-channel environment,” said Joe Gregory, Vice President of Marketing at OrboGraph.

The full panel consisted of:

  • Denis Bergeron, Director of Product Managment, NCR Corporation
  • Joseph Gregory, Vice President Marketing, OrboGraph
  • Vijay Balakrishnan, President, StratEx LLC
  • Xan Kasprzak, Director of Major Accounts and Risk Management, Ensenta

Read more about the discussion here. (Via RemoteDepositCapture.com)

Posted in Automated Endorsement Analysis, Bank Branch, Billers, Check Fraud Prevention, Check Image Quality, Check Processing, Customer Acquisition, Data Verification, Financial Industry, Management, Mobile Banking, Omnichannel, OrboNation Blog, Payments, Products, RDC & Mobile, Remote Deposit Capture, Retail Banking, Technology, Teller Image Capture, Uncategorized

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