Customer Acquisition
From Hospital CFO Report comes words of wisdom from seven industry RCM leaders. The common threads? Heightened communication, empowerment of staff, and, of course, technology adoption and AI/machine learning. Check them out and see if any strike a chord with you and your organization! In the meantime, Fierce Healthcare points out that AI and blockchain…
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Microsoft Corp. will stop supporting its Windows 7 operating system next January, which is a bellwether to both independent operators of ATM machines and large financial institutions — time to update! Digital Transactions reports that independent ATM operators seem to have the upper hand in the conversion race: Independent ATM owners’ decision to eschew Windows…
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As digital payment processes – including instant payments that bypass the need to craft and send checks – take hold in more and more business segments, the world of healthcare is beginning to take notice. The proposition: Can faster, easier, and more convenient payments (made possible by steadily advancing technology adoption) create opportunities for innovation…
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In the banking industry, AML/KYC (Anti Money Laundering and Know Your Customer) was previously a very slow, methodic process — the government would put out their lists of sanctioned bad guys (hostile governments, drug kingpins, organized crime organizations and affiliates, etc.) and compliance teams would then carefully (and manually) check onboarding customers to make sure…
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At HITconsultant.net there is an visionary article about customer service in the healthcare sector by Joe Polaris, the Senior VP of Product and Technology at R1 RCM. He opens by drawing an intriguing comparison with booking airline tickets: To book an airline flight, for example, consumers simply open up an app or a website. At…
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In the third annual edition of its “The Best Bank for You” report, Kiplinger identifies top picks among national, regional, and internet banks, as well as credit unions, that offer the best combination of high rates, low fees, and a customer-friendly focus. Many of these institutions are customers of OrboGraph, so it’s is great to…
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We’ve noted here before that there is a Millennial and sub-Millennial generation for whom checks are a bit of a novelty. Still, they will need to use checks more than they may expect or desire, so it’s important that they learn how to use them properly. Fraud is becoming easier and easier to overcome in…
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One reason Financial Institutions don’t jump in the MSB banking ring is the perception that MSB’s don’t have what it takes from a compliance perspective. Au contraire! As an MSB (Money Service Business), these entities have strict guidelines for compliance. Just like financial institutions, the MSB must have a written policy and procedure, on-going training,…
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A Special Guest Host Blog Post by Bob Frimet, CAMS Millions of Americans depend on banking services each and every day, for everything from writing checks and paying bills to wiring money. But when was the last time you thought about the millions of “under-banked”? Where does that customer go? There are many reasons why…
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Bank fees have been in the news lately, particularly with the ramp up of 2020 presidential candidates. Not only is the aggregate number, $15B, in question, but so also is the issue of whether or not fees are unfairly targeting persons with lower incomes. From WashingtonExaminer.com: One of the Democrats vying to run against President…
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