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Today’s “One-Shot” Customer Service Opportunity in the Bank Branch

Credit Unions and Community Banks: On Their Last Legs? Not Quite Yet

March 19, 2019

The Wall Street Journal recently ran an article headlined “The Problem for Small Town Banks: People Want High-Tech Services.” The gist of the article (available to subscribers only, alas) is that consumers in search of higher-tech interactions with financial institutions are bypassing smaller community banks in favor of “larger lenders offering online transactions.” The small…

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What if Michael Cohen was Paid by ACH?

March 12, 2019

By now, images of the checks submitted into evidence by Michael Cohen as he testified before Congress have become ubiquitous. One of the checks, shown below, illustrates the power of data that is generated on a check. You see the courtesy and legal amounts, the date issued, maker/payer, payee and payee address, check number, and,…

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RCM in a VBR-Driven World

March 7, 2019

The Executive Briefing at OpenMinds.com discusses the ways Revenue Cycle Management must adjust in the VBR (value-based reimbursements) World. OPEN MINDS Senior Associate David E. Wawrzynek summed up the changes organizations need to make in order to survive — and succeed — with revenue cycle management in a value-based world: The revenue cycle management process…

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Still Early Enough to Plan 2019 Innovations

March 5, 2019

BAI Banking Strategies has assembled the wisdom of industry thought leaders in their new report: Decisions bankers need to make for 2019, a free download that will be worth your time to read as we make headway into 2019 and its new challenges, including the modernization priority that we hear about again and again. Venturing into the New Year, BAI has sought out its own thought…

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Medicare: Site-Neutral Payments on Tap for 2019

February 28, 2019

According to a final rule issued November 2, 2018, the longstanding Medicare policy in which healthcare payments varied based on the setting is about to expire. The rule came as part of the 2019 Medicare Hospital Outpatient Prospective Payment System (HOPPS) and Ambulatory Surgical Center (ASC) payment system rule by the U.S. Centers for Medicare…

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Check Processing Improvements

Fintech Firms Offering Checking Accounts – Not Yet

February 20, 2019

A year ago we noted that Amazon was looking at offering checking accounts, and more recently Abby Hayes at Doughroller has reiterated that the online giant is still interested. The Wall Street Journal reported that Amazon was/is chatting with various banks, including JP Morgan Chase & Co, about creating a branded online checking account. – Besides…

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HIMSS19: The Year of Artificial Intelligence

February 15, 2019

This year’s education schedule at the HIMSS Conference, held this week at the Orange County Convention Center in Orlando, is awash in AI-related material, notes HealthCare Innovation in a post this week. To name a few: Session MLAI03, “Keynote: Synergies Between Man and Machine”; Session MLAI04, “State of the Industry: Machine Learning and Artificial Intelligence…

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Check Fraud Prevention Node

The Multi-Billion Dollar Fraud Problem, and How to Solve It

February 14, 2019

BAI Banking Strategies notes the seeming treadmill race to keep up with bank fraud in the US. The article’s author, David Vergara, head of security product marketing for OneSpan, notes: To address the challenges and stop the loss of billions of dollars to fraud each year, banks need a profoundly innovative approach that enables vast…

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As the Industry Modernizes, OrboGraph Responds

February 13, 2019

February is the perfect time to unveil an exciting refresh of content, messaging, and solutions on the OrboGraph website! We have observed major industry activities by large banks, small banks, healthcare providers and healthcare revenue cycle management (RCM) companies to update antiquated, legacy systems.  This Platform Modernization process is an opportunity for OrboGraph and its customers…

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Healthcare Revenue Cycle Careers: Prime for Millennials?

February 5, 2019

According to a report from staffing and recruiting firm LaSalle Network, which reviewed responses from 3,500 millennial revenue cycle professionals, ranging from managers to executives, Millennial healthcare professionals who work in the revenue cycle are largely satisfied with their employers. This is good news for an industry that will need to fill positions with young…

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