Resources

Check out our reservoir of information related to check recognition and healthcare payment technologies. We frequently update this section with the latest news, trends, and analysis of the banking and healthcare industries.

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Platform Modernization

Both the financial and healthcare industries are undergoing modernization initiatives in check payments and remittance.  See how OrboGraph is using AI, self-learning and deep learning models to drive innovation in these industries to deliver workflow automation.

Platform Modernization

Modernizing payments in the banking and healthcare industries

AI, Self Learning & Deep Learning Technologies

Optimized AI and deep learning models for the automation of check processing and healthcare posting

Operationalizing AI & Self Learning in Checks

Revolutionizing check processing and fraud prevention for the banking industry

Delivering Healthcare Payment Electronification

Increased accuracy levels, decreased error rate for healthcare payments posting

Product Videos

See how each product/service module of OrboAnywhere and OrboAccess delivers value from our check and healthcare payment platforms

Corporate Video & Podcast

See and hear how OrboGraph incorporates AI, deep learning and self learning technologies into its product suite

Healthcare Payments

OrboAccess automates remittance and payment posting as well as enables full research and business intelligence analysis for RCM companies, clearinghouses, billers, and providers.

Access EOB Conversion

Delivers EOB/EOP electronification with information intelligence via AI and deep learning technologies

Access Correspondence Letters

Extracts posting data and tracks reimbursement progress via workflow management

Access Payment Reconciliation

Streamlines the reconciliation process of ERA, ACH, EOB and checks

Access Patient Payments

Automates patient payments for posting

Access Denial Intelligence

Spotlights trends in denials to reduce receivables via prevention

Healthcare Payments Automation Center

Scalable, reliable, flexible cloud-based hosted data center on Amazon Web Services (AWS)

Check Processing

OrboAnywhere automates paper originated payments (i.e. checks, money orders, drafts) and remittances for balancing and posting while reducing risk and losses in the areas of check fraud, payment negotiability and compliance.

Anywhere Fraud

Transaction and image analysis for on-us and deposit fraud detection of counterfeits, forgeries, and alterations.

Anywhere Recognition

Divergent multi-engine CAR/LAR, ICR, OCR & AI check recognition for the Omnichannel

Anywhere Validate

Validate payment negotiability of paper originated items

Anywhere Payee

Match, read, and validate payees for risk and operational workflows

Anywhere Positive Pay

Payee name verification of business checks using issue files

Anywhere Compliance

Mitigate risk in check payments for OFAC, BSA/AML, UCC, Reg CC, and KYC

Restrictive Endorsement

Automatic validation of restrictive, mobile and non-restrictive endorsements

Traditional Products

Based on the Accura XV platform

Time for Banks to Ditch Silos for Omnichannel

This time of year we hear, more than ever, about how e-commerce has pushed retailers to the brink. Smart companies, however, survived and thrived, as Dawn Wotapk reports in Banking Strategies explains, by offering consumers as many consistent and seamless options as possible—letting them quickly jump between the offline and online worlds and learning about those consumers well enough to anticipate their needs and wants.

BAI image.

Indeed, BCG last year estimated brands that personalize experiences for customers by integrating advanced digital technologies and proprietary data have seen revenue climb 6 to 10 percent. That’s up to three times faster than those that do not. It also estimated that in the next five years, the retail, health care and yes, financial services companies that get this right will join an elite group. It could boil down to “a revenue shift of some $800 billion to the 15 percent” of companies that succeed. That’s quite the incentive to get omnichannel firing on all cylinders.

Back in 2016, BAI ran a contributor piece that forecast as much in general terms, so it’s not that banks don’t understand it. Rather, the process just isn’t easy, says Marko Koic, solutions marketing manager with Infobip, an omnichannel communications platform.

“Banks know what they should do and are willing to do it,” Koic says. “However, due to the complexity of their systems and the sheer time needed to make some significant changes, that process takes some time. Fintechs have helped to speed up that process but it’s still not going as fast as banks would like.”

Why? The article notes that there was little demand and/or technical capability available to provide a better customer experience — but that has changed.

Consultancy PwC’s “Making Omnichannel Work: The ‘To Do’ List for Banks,” is a white paper that accurately sums up the issue:

“It’s tempting to think of omnichannel banking as a technology issue … but delivering a consistent, appealing customer experience—online, in a branch, by phone, on an app—requires a different way of thinking. Everyone in the bank has an important role, including channel managers, customer teams, product developers, marketing and sales leaders, and those in charge of technology and analytics.”

The banking industry has been trending towards the personalized, consistent experiences for customers through all channels. Incorporating technologies that integrate throughout the omnichannel is one step on the path to success in a “post retail” world.

 


 

 

This blog contains forward looking statements – for more information, click here.

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