Remote Deposit Capture Leveraged to Address the "Underserved"

March 15, 2016 / 0 Comments

Fifth Third Bancorporation is deploying Remote Deposit Capture to attract new customers from the ranks of un- and underbanked Americans, collectively known as financially underserved.

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Omni-Channel Strategies Demand Cross-Channel Consistency

February 8, 2016 / 0 Comments

During the Omni-Channel Capture: An Evolving Strategic Direction webinar recorded live at the RDC Summit 2015 (free for RemoteDepositCapture members here), the panelists agreed that Omni-channel delivery strategies, pioneered by hospitality and retailing companies, are becoming absolutely vital for financial services.

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Embracing the OMNICHANNEL: Banks Break Free From Legacy Systems

February 4, 2016 / 0 Comments

Before “Multi-channel” become Omnichannel, the goal was to provide multiple ways to interact with a bank and your accounts. For quite a while, the ability to check balances and make deposits by any means other than walking into a bank lobby – using a web site, ATM machine, smart phone, etc. – was novelty enough.…

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Alternate Branching Strategies to Enhance your Geographic Footprint

July 21, 2014 / 0 Comments

The summer 2014 newsletter from industry consultant, Trent Fleming, identifies important considerations for community and large banks on how to leverage technology to complement branch “brick and mortar”.

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Convenience – Is it Driving Banking Innovation?

January 21, 2013 / 0 Comments

According to Michael Porter, a Harvard business professor and strategy guru, a company’s long-term survival dictates that a business strategy be chosen. Three primary strategies for consideration include: dominating a specialized market, providing consumers with the lowest cost for products and/or services and differentiating services and/or products.

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Today’s “One-Shot” Customer Service Opportunity in the Bank Branch

September 10, 2012 / 0 Comments

With more and more retail and commercial customers utilizing online and mobile banking technology for deposits, transfers and person-to-person (P2P) activities, fewer customers are making their way into retail branches. While these advances are great as an added convenience, is does create a problem for the banking industry, particularly financial institutions promoting “personal/local banking”. Without customers interacting one-on-one with tellers and personal bankers, there is a missed opportunity on confirming customer satisfaction and up-selling other financial products. For this reason, it is vital that financial institutions capitalize on every customer that walks through the door.

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