jgregory
Joining the ECCHO 2013 Operations Committee meetings in Dallas was a luxury to a vendor like Orbograph. The level of details which are covered related to topics such as check clearing, check processing and deposits is not only a testament to the commitment of the organization to excellence, but explains rules and concepts which are seldom exposed within the walls of software vendors. Examples of detailed analysis and discussion topics which are invaluable include…
Did you see our recent press release announcing our conference agenda with a star-studded line-up of presenters and topics? Join us for our Check and Healthcare Payments Automation Jazzfest where you will be blown away with an ensemble of content, networking activities and entertainment!
Check processing has always been considered a critical departmental activity which could impact customer service and the branch operations, but indirectly. With today’s popularity of teller image capture, check processing at the teller line has a much wider range of considerations. Teller image capture moves the entire capture and balance process to the front counter. The strategic implication of this move is more than just financial savings. Think about the impact it has on the customer “experience”, the employee environment in the branch, risk mitigation and work process improvement. Each category has a life of its own with many considerations.
No matter when you go, New Orleans is an exciting place to be. The jazz music, Cajun and Creole cuisine, European architecture, abundance of art and the deep ties to tradition all lend New Orleans to a fun and distinctively unique experience. The “Orbo conference” always has its own unique flair, throw in the highlights of New Orleans and it could get crazy April 10th – 12th…
According to Michael Porter, a Harvard business professor and strategy guru, a company’s long-term survival dictates that a business strategy be chosen. Three primary strategies for consideration include: dominating a specialized market, providing consumers with the lowest cost for products and/or services and differentiating services and/or products.
Today is 12-12-12. The number certainly holds significance in human existence as illustrated by: Apart from there being 12 hours of day and night, and 12 months in the year in the Roman calendar, there 12 signs of the Zodiac, 12 Apostles, 12 days of Christmas, 12 tribes of Israel, 12 gods of Olympus, 12 old testament prophets… you get the idea. Some say the day symbolizes love, others completeness or fulfillment. Later this month, according to the Mayan Calendar – 12-21-12 – DOOMSDAY!
As I was planning for our 2013 Orbograph Client Conference, I was reviewing materials from a past years conference, and have to admit, was a little disturbed on a few memories! I remember that conference like it was yesterday. Beyond the excitement of a conference in Salem, MA around Halloween, and a really fun theme called “A Supernatural Opportunity from Orbograph”, three very distinct topics gave me flashbacks…
In the ever-changing landscape of payments fraud, one constant remains: fraudsters will always find a way. Traditional check fraud continues to linger as a loss conduit for financial institutions as well as retailers. The “traditional” activities of counterfeiting, forgeries, alterations and deposit fraud are still prevalent, but a new age of check fraud has already begun.
In our blog post on September 4, 2012, we talked about several risk factors for merchants, banks and mobile RDC users. One of the key points of recent interest was the process of managing deposited checks for a period of time before they are destroyed or shredded; or as defined in the FFIEC guidelines, “appropriate technology and process controls should be implemented at both the financial institution and the customer’s location to address operational risk.”
The article “Improving Branch Productivity with Part-time Tellers” on BAI Banking Strategies reinforces an idealistic concept which all businesses have regarding staffing, particularly in today’s economy; keep FTE (Full Time Equivalents) costs low! The concept of employing part-timers not only supports the strategic goals of an organization to remain competitive in the marketplace, but also…