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Omnichannel

A Look Back – and Looking Forward to 2020

December 24, 2019

And another year comes to a close! It’s been our pleasure to share observations, insights, and solutions from across the industry via the OrboNation Blog. As 2019 comes to end, we have much to be thankful for. Most importantly, however, we’re thankful for the clients and customers that are crucial to OrboGraph’s success. Looking back,…

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Intelligent Automation & Cloud-Specific Services for FI’s

December 18, 2019

As part of a recent series of blog posts about Intelligent Automation, Adam Swinglehurst of Accenture offered the chart below to illustrate the necessary “overlap” as AI solutions develop and improve. The role of intelligent automation is important to Chief Financial Officers (CFOs) across the globe. CFOs seek to drive efficiencies, create team capacity, meet…

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Don’t Keep Checks in Your Wallet!

December 11, 2019

If you’ve seen the Leonardo DiCaprio movie Catch Me If You Can, then you know who Frank Abagnale is, and why he’s a good guy to listen to when it comes to protecting yourself from fraudsters – – he is (or was) the best, after all. Abagnale is using his powers for good these days,…

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Industry Survey Results: 5 Pain Points for Revenue Cycle Executives

December 9, 2019

Last month, the consulting company Navigant published insights titled “5 Pain Points for Revenue Cycle Executives”, based on a survey of Hospital Revenue Cycle Executives conducted in partnership with the Healthcare Financial Management Association (HFMA) and prepared by professionals with direct experience working with healthcare professionals in executive and revenue cycle leadership. As reported via…

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Are Your Revenue Cycle and IT Teams Fighting?

December 2, 2019

A session entitled “The Mix of IT, Revenue Cycle and Analytics” at the Becker’s Hospital Review Health IT + Revenue Cycle conference in Chicago in October offered insights of healthcare executives discussing the importance and urgency in solidifying partnerships between the IT and revenue cycle departments of a healthcare organization. Panelists present were Shon Brink,…

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So Many Payment Options… So Much Consumer Confusion?

November 20, 2019

Remember “cash, check, or credit card”? Ah, the simpler days of yore. As reported in PaymentsJournal.com, we are experiencing more payments choices at the consumer level than ever before. Indeed, their article starts out with a parade of options: “Swipe, dip, tap. Credit, charge, debit, prepaid, reloadable. Apple Pay, Google Pay, Samsung Pay, Starbucks, Dunkin’.…

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Financial Crime Alert: Couple Learns That Life Is Not a Monopoly Game

November 12, 2019

Just when you thought you heard it all when it comes to financial crimes, here comes … accidental? A Pennsylvania couple thought they were tokens on a Monopoly board when they had $120,000 mistakenly deposited into their bank account. As far as they were concerned, they’d passed “GO” and picked a pretty good Community Chest…

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Helping Bankers Sell Medical Lockbox Services

Healthcare Price Transparency Order: Will It Make Costs Go UP or DOWN?

November 8, 2019

This summer, price transparency advocates finally made progress with a new executive order on “Improving Price and Quality Transparency in American Healthcare to Put Patients First”. In a RevCycleIntelligence article, several hospitals warned that prices may actually increase with such an order — not surprising, in that reforms many times have unknown ramifications due to…

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Epic, Cerner and Others Reveal Just How Their EHRs are Interoperable

November 1, 2019

Healthcare IT News interviewed key interoperability executives from four high-profile EHR vendors – Cerner, DrChrono, eClinicalWorks, and Epic Systems – and discussed how they address system interoperability and overall health IT interoperability. Epic, for instance, offers its Happy Together feature, which allows patients and providers to see data from multiple sources in a single, merged…

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Short-term & Long-term Implications of Real-time Payments

October 22, 2019

The US real-time payments network currently reaches about 50% of the population, and was on track, via private sector channels, to provide complete coverage by the end of next year, as noted in an article at Forbes.com by Ike Brannon, a senior fellow at the Jack Kemp Foundation.

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