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Technology

Next 5 years in AI: Big Investment, Big Returns, Survey Says

December 20, 2018

Via Becker’s Hospital Review: OptumIQ Annual Survey on AI in Health Care reveals that, over the next five years, a healthcare organization will invest an average of $32.4 million on artificial intelligence. According to Optum: The inaugural OptumIQ Annual Survey on AI in Health Care indicates a tipping point in the adoption of AI in the industry,…

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Time for Banks to Ditch Silos for Omnichannel

December 18, 2018

This time of year we hear, more than ever, about how e-commerce has pushed retailers to the brink. Smart companies, however, survived and thrived, as Dawn Wotapk reports in Banking Strategies explains, by offering consumers as many consistent and seamless options as possible—letting them quickly jump between the offline and online worlds and learning about those consumers…

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Survey: 26% of Hospitals Without Effective Revenue Cycle Management System

December 13, 2018

You read that right: About a quarter of all US hospitals — 26% — do not have an effective healthcare revenue cycle management solution in place, according to a new Black Book survey. According to RevCycle Intelligence, Black Book surveyed over 4,640 individuals from 522 hospitals and healthcare delivery networks regarding their use of 165 revenue…

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Introducing the US Faster Payments Council

December 12, 2018

The Federal Reserve, following through on plans disclosed earlier this year, formally unveiled the U.S. Faster Payments Council, an industry group charged with collaborating to spur the adoption of faster payments and identify market opportunities. According to DigitalTransactions.net: The 22 inaugural members range from retailing giant Walmart Inc. to Visa Inc. and Mastercard Inc. to…

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Patient Leakage Represents a 10% Revenue Loss to Healthcare Facilities

December 6, 2018

RevCycle Intelligence reports on a new survey that healthcare organizations are losing revenue because they are failing to properly manage referrals and patient leakage. Some of the report’s findings: There’s a gap between priority and action. Some 87% of healthcare executives say patient leakage is a high priority, but 23% don’t track leakage and 20% don’t…

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Fortune Magazine: Credit Card Chips Not Stopping Fraud, Survey Says

December 5, 2018

Fortune Magazine is not sold on chip-enables credit cards as the fraud-stopper the tech promised.  New chip-enabled credit cards, which were rolled out to U.S. consumers starting in 2015, were supposed to put an end to rampant credit card fraud. So much for that. A new report from the research firm Gemini Advisory has…

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Beware of Inter-Related Use Cases of Payments and Check Fraud

November 15, 2018

The Association for Financial Professionals (AFP) reports in its annual study of payments fraud risks and realities that nearly 8 in 10 U.S. organizations were targets of payments fraud in 2017. What’s the best way to protect your organization? US Bank has some solid tips: Provide comprehensive training: All employees should receive training to help them…

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Syncing Revenue Cycle & Patient Experience

November 13, 2018

In today’s “retail medical market” with heightened RCM patient focus, improving a patient’s financial experience is a key to healthcare revenue cycle management success, according to the Senior Regional Director of Revenue Cycle at Ascension Healthcare. RevCycleIntelligence.com reports that the ability to implement self-service technology and give accurate price estimates is key to improving the patient experience…

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Automation & Tech Are Keys to Relevance for Banks

November 6, 2018

BankNews.com reports on a study that lends considerable weight to the concept of upgrading technology in the retail bank space: According to the 2018 Payments Industry Report from Sydney, Australia-based Accuity, the majority of financial institutions and payments providers provide customers with the validation of key payments data elements prior to remittance, and many have…

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AI & Healthcare: 5 Terms to Learn

November 2, 2018

Artificial intelligence is making itself invaluable in a variety of industries, including healthcare. With this in mind, Becker’s Health IT and CIO Report offers five useful terms to add to your AI playbook: Artificial intelligence: Intelligent behaviors commonly associated with humans but exhibited by machines and applied to tasks like problem-solving, automatically completing forms or…

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