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OrboNation Newsletter: Healthcare Payments Edition – September 2021

September 29, 2021

In case you missed it, over the past month, we have published incredible content on our OrboNation Blog and Modernizing RCM with AI. Review the latest OrboNation Newsletter online or via PDF download.

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OrboNation Newsletter: Check Processing Edition – September 2021

September 29, 2021

In case you missed it, over the past month, we have published incredible content on our OrboNation Blog and Modernizing Omnichannel Check Fraud Detection. Review the latest OrboNation Newsletter online or via PDF download.

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AFP: 66% of All Fraud Originates from Paper Checks

September 28, 2021

In a digital world, check fraud still leads the pack There are common “ingredients” to each fraud “recipe” Consumers can protect themselves Joshua Riggins, president of Farmers and Mechanics Federal Savings Bank, makes no bones about it in an article for the Greene County Daily World: Even in the rapidly expanding world of digital finances,…

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More Time and More Automation Needed for No Surprises Act Compliance

September 24, 2021

As noted here previously, the No Surprises Act — which is part of the Consolidated Appropriations Act introduced earlier this year — presents some formidable challenges to the healthcare industry. The No Surprises Act is so named because it is designed eliminate some of the surprises that group health plan participants encounter from unexpected charges, which most people will agree is certainly a needed solution. However, as reported at HealthcareDive.com, payers and hospitals are asking for more time to get their “ducks in a row” in preparation to meet the new requirements:

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Mark Cuban: Shutting Off Crypto Growth Like Stopping E-commerce in 1995

September 23, 2021

In recent news, the new infrastructure bill set out by the US government contains tighter rules for crypto businesses. Mark Cuban, for one, doesn’t like it. Known for his brash and outgoing personality, along with his business and tech savvy, Mr. Cuban is not afraid to voice his opinion. Speaking to The Washington Post before the bill officially passed the Senate, Cuban drew a parallel between the growth of crypto to the rise of e-commerce and the internet in general:

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Ceto & Associates: Community Banks are at a Disadvantage in Fraud Detection

September 21, 2021

Community banks and credit unions are at a disadvantage. Their lack of necessary internal resources and budget to upgrade their systems and integrate new technologies compared to big banks leads to gaps in fraud coverage, automation capabilities, and outdated systems. These gaps are perilous when almost all industry numbers indicate check fraud is on the rise. Meanwhile, the banking industry is more competitive than ever as new fintech companies like Chime, Brex, and Acorn hit targeted markets. Community banks and credit unions also perform much more manual work compared to these new fintech companies.

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Creating Patient-First Healthcare Experiences: Contactless Payments & Patient Information Security

September 16, 2021

A recent PYMNTS.COM Deep Dive examines how virtual patient experiences and contactless payments — boosted by the realities of the pandemic — are changing the healthcare landscape. Two significant metrics: More than half of patients are willing to contemplate switching providers if doing so created improved payment experiences 31% of customers claim that they pay their medical bills faster…

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JPMorgan Chase Survey: Consumer Relationships Have Changed During Pandemic

September 15, 2021

The Fintech Times reports on a new Chase survey examining consumers’ evolving relationship with cash, savings, and digital banking tools one year after the start of the pandemic. The survey was fielded between April 23-26, 2021, consisting of 2,005 men and women, between the ages of 18 to 57+. The primary finding, to no one’s particular surprise, is that customers desire personalization in the form of tools and information.

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BAI Research: 84% of Digital Banking Customers Experienced First/Third Party Fraud Since March

September 14, 2021

infographic examining the current state of fraud in banking. Their research reveals that the #1 digital banking concern — regardless of generation — is fraud.

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RCM Automation Key for Reducing Burnout of Providers and Administrators

September 9, 2021

Managing a pandemic was and is a challenge in any industry. Medical Economics recently examined the pressure COVID-19 put on medical practices and their administrative staff. Before COVID-19 struck, many healthcare providers were already nearing a breaking point from the stress of their jobs. Faced with a number of demands – evolving laws, regulations and standards; healthcare reform and changing payment policies; too many administrative tasks; balancing increased patient expectations as healthcare consumers with limited time for patient interactions – providers and their staff were already suffering burnout at record levels.

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